Three Tuns Hotel

This establishment functions primarily as a traditional pub offering accommodation, with its dog-friendly policy being a notable feature that attracts many guests. Its central location in town makes it a convenient base for walkers exploring nearby trails like the Cleveland Way and Yorkshire Wolds, as well as families seeking a casual stay near local attractions. While numerous guests consistently praise the friendly and helpful staff, a significant number of reviews highlight the dated and worn-out condition of the premises, alongside considerable cleanliness concerns in both rooms and shared facilities. Guests should anticipate a rustic, no-frills experience. To enhance your stay, it is recommended to verify the current operating hours for the bar and restaurant, as these can be inconsistent, and to be aware of the separate charges and potential issues with the private parking facilities.

Cleanliness & Room Comfort
Many guests expressed significant dissatisfaction with the cleanliness of the accommodation, frequently describing rooms, bathrooms, and shared toilets as filthy, dusty, or having visible stains and debris. Concerns were raised about rubbish under beds, stained sheets, and unhygienic conditions in shared facilities, including mould on tiles and unflushed toilets. The overall impression of the rooms was one of being severely dated and in urgent need of refurbishment. Guests reported issues such as broken beds, uncomfortable or worn-out mattresses, and loud floorboards. Noise from outside, including seagulls and bin men, was a common complaint due to single-glazed windows. Furthermore, rooms often lacked adequate heating, leading to cold temperatures, and some noted safety concerns with door locks and exposed electrical cables. While a few guests found their rooms to be clean and comfortable, the majority reported a very poor standard of upkeep and comfort.

Dining & Food Quality
Feedback on dining experiences is mixed, with many guests praising the quality of the breakfast and general pub grub. The full English breakfast is often described as decent and good value, though some noted a price increase upon arrival and felt the portion size for the cost was small. Conversely, several reviews expressed strong dissatisfaction with the food quality, citing issues such as undercooked fish, slimy batter, frozen chips, and tasteless mushy peas. Some found the overall standard of meals to be very low, with pre-packed ingredients and poor preparation. The steak pie received specific positive mentions for its taste and presentation from some, while others found it disappointing. A recurring concern for guests staying overnight was the limited and inconsistent operating hours of the restaurant and bar, with food service often stopping early in the afternoon or evening, forcing guests to seek meals elsewhere.

Location & Accessibility
The establishment consistently receives high praise for its central location within the town, making it exceptionally convenient for guests. It is situated within easy walking distance of various local attractions, including the beach, other pubs, and restaurants, allowing guests to explore the area on foot. Its proximity to the train station also adds to its accessibility for those arriving by public transport. However, the parking situation is a significant point of contention for many visitors. While a car park is available, it is often described as privately run or council-operated, incurring an additional charge of approximately £10 per day. Guests frequently reported issues with non-functional parking meters and the inconvenience of needing specific coins for payment, leading to frustration and the risk of fines. This additional cost and hassle for parking detracts from the otherwise excellent location.

Staff & Service
The staff at this establishment consistently receive overwhelmingly positive feedback from guests. Many reviews highlight their friendliness, helpfulness, and welcoming demeanor, contributing significantly to a positive experience despite other noted shortcomings. Guests frequently commend the staff for being accommodating and going out of their way to assist, whether it's with general inquiries or specific requests. The younger staff members are particularly noted for their pleasant and helpful attitudes. While the vast majority of interactions are positive, a few guests reported isolated instances of rude or unhelpful service, and some noted a lack of staff presence at certain times, particularly in the evenings when the pub closes. Overall, the dedication and positive attitude of the staff are a recurring highlight, making guests feel valued and appreciated during their stay.

Additional Information
Guests should be aware of several operational aspects that impact their stay. The establishment maintains a strong dog-friendly policy, welcoming pets throughout the premises, though some guests noted this extended to areas near food preparation. A significant point of feedback concerns the limited operating hours of the pub and its services; the bar and restaurant often close early in the evening, sometimes as early as 4:30 PM or 5:00 PM, leaving guests without on-site amenities. Consequently, guests staying overnight are typically provided with keys for after-hours access to the building, often through a back entrance via the car park. Some visitors expressed concern about the lack of available staff or contact options during these late hours. Furthermore, some guests noted that cash payment was required for certain services, and there were mixed reports regarding the provision of towels in rooms.