Travelodge Exeter M5

This hotel is widely regarded as a budget-friendly and convenient stopover, particularly appealing to motorists and airport travelers due to its strategic location near the M5 motorway and Exeter Airport. Its signature feature is its ability to offer a surprisingly quiet and clean environment despite its proximity to a busy service station, making it an ideal choice for those seeking a restful break during long journeys. The ongoing refurbishment is a notable aspect, bringing fresh, updated rooms for many guests. Families and pet owners also find it suitable, with spacious rooms and accommodating policies. To enhance your stay, guests recommend utilizing the extensive food options available at the adjacent services, as the hotel itself does not offer in-house dining, and confirming WiFi access upon arrival.

Facilities & Amenities
Guests consistently appreciate the availability of ample free parking, a significant advantage over many other hotels. While the hotel does not feature a bar or restaurant on-site, it provides essential in-room amenities such as a kettle with tea and coffee supplies. Many guests note the absence of USB sockets near the beds, which can be an inconvenience for charging modern devices. Some rooms are equipped with a TV, though a few guests reported issues with signal or remote functionality. The heating system generally allows for comfortable room temperatures, though some older rooms were described as cold. The WiFi service is available, but some guests expressed dissatisfaction with its cost or reliability, suggesting it needs improvement.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms and bathrooms as spotless and well-maintained. The beds are frequently highlighted as comfortable, contributing to a good night's sleep, though a few found them to be too firm. Many rooms are noted for being spacious and, particularly in newly refurbished sections, feel fresh and modern. Despite the hotel's location near a motorway, rooms are often described as quiet, thanks to effective sound insulation, though some guests in specific rooms reported noise from traffic, refurbishment works, or other guests. Some older rooms were noted for being cold or having minor issues like chipped bathroom fixtures or a faint damp smell.

Dining & Food Quality
A consistent point of feedback is the lack of an on-site restaurant or bar, which means guests must seek dining options elsewhere. The hotel offers a breakfast box or "breakfast to go," which some guests found basic but adequate for its value, while others wished for a hot breakfast option. Consequently, guests heavily rely on the numerous food outlets located at the adjacent services, including popular chains, for their meals and snacks. While convenient, some guests found the walk to the services, especially in inclement weather, to be a minor inconvenience, and noted that food prices at the service station can be higher than expected.

Location & Accessibility
The hotel's central location is a major draw, offering easy access to the M5 motorway, making it ideal for breaking up long journeys. It is particularly convenient for those traveling to or from Exeter Airport, being just a short drive away. Guests also find it well-situated for visiting Exeter city centre, though a short drive or taxi ride is necessary, and for attending events at Sandy Park rugby stadium. The hotel benefits from free parking, which is ample and easily accessible. However, a recurring issue mentioned by many guests is the poor signage leading to the hotel entrance, making it difficult to find, especially in the dark or for first-time visitors.

Staff & Service
The hotel staff consistently receive high commendation for their friendly and helpful demeanor. Guests frequently highlight their professional approach and willingness to go above and beyond to assist with various requests, such as providing directions, accommodating room changes, or offering extra amenities like tea and coffee. The check-in process is generally described as quick and efficient, contributing to a smooth arrival experience. Many reviews specifically praise individual staff members for their attentiveness and problem-solving skills, ensuring guests feel welcomed and their needs are addressed promptly and courteously. The overall impression is one of dedicated service that significantly enhances the guest experience.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, with some even noting thoughtful gestures like dog biscuits upon arrival. A key aspect of the guest experience is the ongoing refurbishment works throughout the property; while this can sometimes lead to noise, many guests appreciate the resulting updated and fresh rooms. Guests should be aware of the parking registration process upon arrival, as failure to register vehicles has led to unexpected parking fines for some, despite the parking being free for guests. The hotel provides helpful information sheets in rooms, detailing local amenities and taxi numbers.