Malmaison Newcastle

The hotel is a charming building on the Quayside, offering stunning views of the Tyne and Millennium Bridge, making it a memorable choice for sightseers and couples seeking a picturesque backdrop. Its central location also appeals to business travelers and those attending events, providing easy access to the city's main attractions and venues. Guests consistently highlight the friendly and attentive staff and the comfortable accommodations. For an enhanced experience, consider requesting a room with a bridge view, and be aware that some areas of the hotel are undergoing refurbishment, which may occasionally impact the guest experience.

Facilities & Amenities
The hotel features a well-regarded bar that offers a wide selection of beverages, including popular cocktails, and often hosts a happy hour, creating a lively atmosphere for guests. While some find the music in the bar a bit loud or tables not always pristine, many appreciate its comfortable and airy setting. In-room amenities are generally good, with Nespresso machines or other coffee makers provided, though some guests note the absence of complimentary bottled water. The fitness center is described as minimal but sufficient, equipped with premium machines, though its operating hours are limited. The spa facilities have received mixed feedback, with some guests expressing disappointment that it primarily consists of a sauna and a massage chair, not meeting expectations for a full spa experience. Free Wi-Fi is consistently praised for its reliability and speed.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as spacious, large, and immaculately clean. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, though a few guests found pillows too soft or mattresses too firm. Bathrooms are often noted for their quality, featuring great showers and sometimes spacious layouts, though some smaller en-suites have been mentioned, along with occasional issues like poor lighting, sluggish drains, or excessively hot water in showers. Noise levels are a recurring theme, with some guests experiencing disturbances from outside traffic, bins being emptied early in the morning, or loud neighbors, indicating varying levels of soundproofing. Common in-room amenity concerns include a lack of electrical outlets near beds, insufficient lighting for tasks like makeup application, and the absence of full-length mirrors or complimentary bottled water.

Dining & Food Quality
The hotel's dining options receive varied but generally positive feedback. Breakfast is a highlight for many, offering a wide selection of quality items, including both continental and freshly cooked options, often described as delicious and well-appointed. However, some guests have noted issues with slow service during busy periods, food being served lukewarm, or a perceived lack of value for the cost. The main restaurant is praised for its high-quality food, with dishes like steak and Sunday roasts receiving particular acclaim for being delicious and well-prepared, though some find the menu choices limited or the overall experience expensive. The bar also offers tasty snacks and light meals. Afternoon tea is consistently lauded as an excellent experience, with guests appreciating the unique savory options, beautiful presentation, and good value. Room service is generally efficient, though some guests have encountered issues with availability late at night.

Location & Accessibility
The hotel boasts an excellent and central location on the Quayside, making it a significant draw for guests. It is ideally situated for exploring the city, with many popular attractions, restaurants, and pubs within easy walking distance. Guests appreciate its proximity to the river, offering picturesque views and a pleasant environment for strolls. For those attending events, its convenience to venues like The Glasshouse is frequently highlighted. Parking is available at a multi-storey car park directly across the street, which is generally considered convenient and reasonably priced, though some guests have experienced initial confusion with its layout or access. The hotel's position allows for easy access to the city center while maintaining a slightly quieter ambiance away from the busiest areas.

Staff & Service
The hotel's staff consistently receive overwhelming praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome received at reception, with many appreciating the quick check-in process and willingness to accommodate requests, such as early access to rooms or upgrades. The restaurant and bar teams are particularly commended for their excellent service, often going above and beyond to ensure a pleasant dining experience, whether at breakfast, lunch, or dinner. Staff are noted for their professional yet personable approach, making guests feel valued and well-cared for throughout their stay. This dedication to customer service is a recurring theme, contributing significantly to a positive overall impression.

Additional Information
Guests should be aware that the hotel is undergoing refurbishment in certain areas, which some reviews mention as a potential source of noise or an impact on the overall aesthetic, though efforts are made to keep disruptions minimal. The hotel offers a dog-friendly policy, providing amenities like treat bags, beds, and bowls for canine companions, though some guests note restrictions on where dogs can be present within the hotel. There is a policy of offering drinks vouchers to guests who opt out of daily room cleaning, promoting an eco-friendly approach. Some guests have noted that the hotel's decor, while stylish, can be quite dark, particularly in rooms and public areas, which might not appeal to everyone. The hotel also provides afternoon tea deals, which are highly recommended for their quality and value.