Penny Farthing Hotel & Cottages

The hotel is highly regarded for its exceptional dog-friendly policy, where canine companions are warmly welcomed and even receive a special breakfast treat, alongside its consistently praised breakfast offerings. Guests frequently highlight the hotel's overall cleanliness, the generally comfortable accommodations, and the attentive service provided by the staff. Its prime location makes it an ideal choice for sightseers eager to explore the New Forest and nearby historic towns, as well as for couples seeking a pleasant getaway. Dog owners will find it particularly accommodating, and some larger rooms cater well to families. For those on a budget, it offers excellent value for money. To ensure a peaceful stay, guests are advised to request a room at the back of the property to minimize road noise, and those with mobility concerns should be aware of the notably steep staircases.

Facilities & Amenities
Guests frequently comment on the hotel's Wi-Fi connectivity, noting that while it is available, some found it unreliable or difficult to access, and it is unsecured. The hotel, being an older building, features steep staircases to access rooms, which many guests found challenging, especially with luggage, as there is no lift available. Rooms are often equipped with fans, which are appreciated during warmer weather. While there isn't a traditional bar or a dedicated lounge area, the reception doubles as a small bar. Some guests mentioned that the TV in their rooms had limited channels or was not always functional. Feedback on hot water was mixed, with some praising powerful showers, while others experienced temperamental temperatures or issues with consistent supply. A laundry room is available for bike storage, which is a convenient feature for cyclists.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms and communal areas as spotless and immaculately maintained. Room comfort and condition, however, elicit mixed reviews; some found their rooms spacious and well-presented, while others described them as small, tired, or dated, particularly those in the eaves with sloping ceilings that impact headroom. Bed comfort varies, with many finding the beds cozy and comfortable, though a significant number reported uncomfortable or squeaky beds, especially those with metal frames. Noise levels are a frequent concern, particularly for rooms facing the main road, where traffic noise can be considerable, especially with windows open. Additionally, some guests noted thin walls, leading to noise from neighboring rooms or noisy plumbing. Bathrooms are often described as small but adequate, though some reported issues with dated fixtures or temperamental showers, while others praised their powerful water flow. In-room amenities typically include tea and coffee provisions and towels.

Dining & Food Quality
The breakfast at the hotel is consistently highlighted as a major positive, with guests frequently describing it as excellent, delicious, and of good quality. Most guests appreciate the freshly cooked options, often noting the use of local produce, and the fact that it is served hot and promptly. While many praise the breakfast variety, including cereals and hot food, some guests wished for more fruit options or a wider selection beyond the traditional cooked breakfast. The coffee served is typically filter coffee, which some found satisfactory, though others expressed a desire for machine-made options like cappuccino. The hotel does not offer dinner service, but guests note that numerous dining establishments are conveniently located nearby. While the overall food quality is highly rated, a few guests mentioned issues with overcooked bacon or sausages, or perceived small portions. Some also commented on the lingering smell of fried food in the dining area, and the presence of dogs during breakfast.

Location & Accessibility
The hotel's central location is a significant draw for guests, placing it within easy walking distance of the main high street, shops, and numerous restaurants and pubs. It serves as an excellent base for exploring the wider New Forest area and nearby attractions. Guests consistently praise the availability of parking, noting that it is free, abundant, and conveniently located at the rear of the building, providing secure space for vehicles. While the location offers great accessibility to local amenities, some guests observed that the hotel is situated on a busy road, leading to considerable traffic, particularly during peak times. Despite the road's activity, the hotel's position just off the high street generally contributes to a pleasant and convenient stay for those looking to explore the village and surrounding natural beauty.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness and helpfulness, with many guests highlighting their welcoming demeanor and willingness to assist with requests. The check-in process is generally described as easy, quick, and efficient, contributing to a smooth arrival experience. Most guests appreciate the attentive service provided by the team, particularly during breakfast, where staff are noted for being efficient and ensuring a pleasant dining experience. However, feedback on housekeeping is mixed; while rooms are generally clean upon arrival, some guests reported that rooms were not serviced daily, or that in-room amenities like tea, coffee, and milk were not consistently replenished during their stay. A few isolated comments mentioned staff being abrupt or brisk, but the overall sentiment points to a dedicated and accommodating team.

Additional Information
Guests should be aware of the hotel's pet policy, which is very accommodating, allowing dogs to stay and even providing them with a sausage at breakfast; however, there is a per-night charge for pets, and some guests noted the presence of dogs in the dining room. For those with electric vehicles, it is important to note that the advertised EV charging point is not a dedicated charger but rather a standard 13-amp socket, which may not be suitable for all charging needs. The hotel features unique room names based on bicycle types, adding a charming touch to the stay. Guests with mobility concerns should be prepared for steep staircases as there is no lift. Additionally, some guests reported water pressure issues when the hotel is fully occupied, and the check-out time is relatively early at 10:30 AM.