The New Inn

This historic coaching inn is highly valued for its central location within a picturesque village, making it an ideal base for sightseers, leisure travelers, and outdoor enthusiasts looking to explore the surrounding area, including the moors. Guests frequently highlight the comfortable beds and the spacious rooms as positive aspects of their stay. However, a recurring theme is the property's overall tired appearance and the significant, widespread issues with breakfast service. For a more comfortable stay, guests are advised to confirm all breakfast arrangements upon arrival and, if sensitive to noise, consider requesting a room away from the main road.

Facilities & Amenities
The property offers a mix of accommodation types, including traditional rooms and a separate cottage accommodation with its own kitchen and washing machine, which is particularly convenient for longer stays or groups. While some rooms are described as spacious and feature modern bathrooms with good showers and plenty of hot water, many guests report issues with heating, non-functional or missing televisions, and a general lack of maintenance. The bar area is noted for its character and selection of draft beers, sometimes featuring a cozy fire, though it can have limited operating hours. Ample parking is available on site, which is a significant convenience for guests.

Cleanliness & Room Comfort
While some guests found their rooms clean and comfortable, a pervasive concern across reviews is the overall cleanliness and tired room condition. Many report finding cobwebs, dirty windows, and unclean carpets. Bathrooms frequently show signs of wear, with issues such as mould on showers, non-flushing toilets, and smashed sinks in public areas. Although beds are often praised for being comfortable and having clean bedding and towels, some guests experienced uncomfortable mattresses or poorly fitted quilts. Noise levels from the main road or internal disturbances were also a concern for some, impacting sleep quality.

Dining & Food Quality
Breakfast is a major point of contention, with numerous guests reporting that it was either not served at all despite being paid for, or was significantly delayed and disorganized. Reasons cited for the lack of breakfast included staff absence or kitchen issues. When available, the cooked breakfast generally received positive feedback for its food quality and taste, though some found the breakfast variety limited, with basic offerings like cereal and juice often served in plastic cups. The evening meal in the restaurant or bar is more consistently praised for its good food quality, generous portions, and tasty dishes, though service can sometimes be slow due to understaffing.

Location & Accessibility
The property's central location in a picturesque village is its most celebrated feature, offering easy access to local amenities such as shops, a bakery, and other pubs. It serves as an excellent base for exploring the surrounding attractions, including the nearby moors. Parking is readily available on site, which is a significant advantage for guests traveling by car or motorbike. However, some rooms face a main road, leading to noise levels that can be disruptive, particularly from traffic and local businesses. Despite this, the convenience of being in the heart of the village is consistently highlighted.

Staff & Service
Feedback on staff and service is mixed, with some guests praising the friendly staff and their helpfulness, particularly during check-in. However, many reviews point to significant issues with staff availability, particularly in the mornings for breakfast service, and a general lack of communication. Guests frequently reported long waits for service in the restaurant, unaddressed maintenance issues, and a perceived lack of interest from management. The property appears to be understaffed, which impacts the service speed and overall guest experience, leading to frustration over unfulfilled promises, especially regarding refunds for services not rendered.

Additional Information
Guests should be aware that the property, an historic building, is under new management, which may contribute to some of the operational inconsistencies. A recurring issue is the difficulty in obtaining refunds for services like breakfast that were paid for but not provided. For those traveling with motorbikes, the hotel offers secure motorbike storage in a locked garage, a highly appreciated amenity. While the property has a pet policy, guests should confirm specific areas where pets are allowed. Some reviews also mention a lack of basic amenities like a welcome pack or foot towels in rooms, and a general lack of regular housekeeping frequency during multi-night stays.