Malmaison Dundee

This hotel, housed in a beautifully renovated historic building, offers a distinctive and memorable stay, particularly noted for its central location near the waterfront. Guests frequently highlight the attentive and friendly staff, the comfortable and well-appointed rooms, and the excellent dining options. Its prime position makes it an ideal choice for sightseers and tourists eager to explore local attractions, while its convenient access to the train station also suits business travelers. Pet owners will find the hotel exceptionally welcoming to their furry companions. To enhance your experience, consider requesting a room on a higher floor for potentially better views, and be aware of the hotel's specific policies regarding pet dining arrangements.

Facilities & Amenities
The hotel features a popular bar area that guests often praise for its inviting atmosphere, well-crafted cocktails, and engaging staff. Many appreciate the convenience of having a mini-bar or fridge in their rooms, which some find to be affordably priced. Room service is available, though some guests have reported occasional delays or order inaccuracies. While the hotel is housed in an older building, guests note the presence of lifts, though some have experienced them being slow or occasionally out of service. The hotel also offers various spaces for events and gatherings, including a conference side room that can be utilized for specific guest needs.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as spacious, clean, and well-appointed. The beds are frequently praised for being comfortable, though some guests found them to be on the firmer side or noted issues with creaking. Bathrooms are often highlighted as beautiful and spacious, with features like claw tubs and Jack and Jill showers, and quality toiletries are provided. However, some guests have reported minor cleanliness issues such as dusty surfaces or mould in shower areas, and occasional maintenance concerns like leaking basins. Noise levels can be mixed, with some rooms experiencing street noise from nearby pubs or traffic, and internal sounds from creaky floorboards or water running in pipes.

Dining & Food Quality
The hotel's dining experience receives considerable praise, particularly the breakfast, which is consistently described as excellent with a fabulous selection. Guests appreciate the availability of both continental options, including fresh fruit and pastries, and hot dishes that are cooked to order. While the coffee machine can sometimes lead to queues, the overall quality of the food is highly rated. The restaurant and bar also offer a positive dining experience, with many guests commending the quality of the food, especially the steak, and the attentive service from the dining staff. Some guests, however, have found the menu to be somewhat limited, particularly for specific dietary preferences.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated within easy walking distance of major attractions such as the V&A Museum and the RRS Discovery. Its proximity to the train station and bus station makes it an ideal base for travelers arriving by public transport. Guests also appreciate being close to a wide array of shops, restaurants, and pubs in the city center. While the hotel does not have its own parking, a pay car park is conveniently located nearby, though guests should be aware that charges apply during certain hours and some have noted it can be expensive.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the attentive service provided across all departments, from reception to the bar and restaurant. The check-in process is often described as quick and seamless, with many guests appreciating complimentary room upgrades or late check-out offers. The hotel is particularly noted for its pet-friendly service, with staff going out of their way to accommodate guests traveling with dogs. While most interactions are positive, a few guests have reported isolated instances of less welcoming or abrupt service, or issues with problem resolution not being fully followed up.

Additional Information
The hotel operates a dog-friendly policy, welcoming pets in the bar area and making special arrangements for them during breakfast, though a pet fee is applied. Guests can opt to decline housekeeping services in exchange for a drink voucher, a policy many appreciate for its environmental consideration. It is important for guests to be aware of a pre-authorization fee charged upon check-in, which is not always clearly communicated beforehand. The hotel maintains a no cash accepted policy, which some guests have found surprising. The building's dark decor is a signature style, though some find it makes rooms feel too dim. Additionally, guests should note the presence of creaky floorboards throughout the older building and potential noise from a nearby karaoke pub on weekends.