greet Berlin Alexanderplatz

The hotel's unparalleled central location right by Alexanderplatz is its most distinctive feature, making it an ideal base for exploring Berlin. Guests consistently highlight its convenience for accessing public transportation and major attractions. The hotel is well-suited for sightseers and couples looking to immerse themselves in the city's vibrant atmosphere, as well as budget travelers seeking a functional and clean stay without excessive frills. While many appreciate the overall cleanliness and the friendly staff, some reviews point to issues with room comfort and noise levels. To enhance your experience, consider requesting a room facing the courtyard for a quieter night's sleep, and be sure to take full advantage of the excellent public transport links available just steps away.

Facilities & Amenities
Guests frequently comment on the hotel's amenities, with free Wi-Fi generally available, though some found the signal to be weak in certain areas. A recurring point of frustration is the single, often very slow and old elevator, which can lead to significant waiting times, prompting many guests to opt for the stairs. This sole elevator is also used by housekeeping, further contributing to delays. While private parking is offered on-site, it is frequently described as expensive and limited, located in a somewhat sketchy courtyard. Some guests noted challenges with wheelchair access due to steps at the entrance, although a rear lift is available. The hotel provides luggage storage, but a few guests expressed concerns about its security, as bags were sometimes left openly near the reception desk.

Cleanliness & Room Comfort
Most guests find the rooms generally clean and well-maintained, with many describing them as spotless. However, a minority reported issues such as dirty floors, dust, or hairs upon arrival, and one severe instance mentioned bedbugs. Room sizes vary, with some finding them spacious while others describe them as small or tiny, especially the bathrooms and showers, which are often noted as cramped. Beds are typically found to be comfortable, though some guests experienced issues with mattresses being too soft or twin beds sliding apart. A significant concern is noise, with many reviews mentioning disturbances from street noise, trams, and even music from a nearby club late into the night, particularly in front-facing rooms due to thin windows that do not close properly. Air conditioning is a frequent complaint, often reported as not working, weak, or not yet activated, leading to overheated rooms. Some rooms also had issues with unpleasant bathroom smells or sewer odors, and a lack of wardrobes, drawers, fridges, or kettles was noted by many.

Dining & Food Quality
The breakfast receives generally positive feedback, described as good, decent, and offering enough variety. Most guests appreciate the selection of cold dishes, including fresh fruit and vegetables, along with options like pancakes and boiled eggs. The coffee is often highlighted as good. However, some guests noted a limited selection, particularly the absence of scrambled eggs or omelettes. The breakfast room can feel small or chaotic during peak times, though some found it quiet. While the breakfast is considered satisfactory for a basic offering, some guests felt it was overpriced for the selection provided. There is no mention of other dining facilities or room service.

Location & Accessibility
The hotel's central location is consistently praised as its strongest asset, being just a few minutes' walk from Alexanderplatz. This prime spot offers excellent access to public transportation, including U-Bahn, S-Bahn, and tram stops, making it incredibly convenient for exploring Berlin's main sights and reaching the airport directly. Guests appreciate being within walking distance of numerous shops, restaurants, and the Berlin TV Tower. While the immediate area is primarily composed of office blocks and other hotels, its proximity to a vibrant hub ensures easy access to amenities. Some guests noted that the area can be noisy due to traffic and nightlife, especially for rooms facing the street. Parking is available on-site but is often described as expensive and limited.

Staff & Service
The staff generally receives high praise for being friendly, helpful, polite, and accommodating. Many guests highlight their willingness to assist with requests, provide information, and ensure a pleasant stay, with specific mentions of individuals who went above and beyond. The check-in process is often described as quick and efficient. However, some guests reported mixed experiences, encountering staff who seemed bored, unprofessional, or unresponsive, particularly at the reception desk. There were instances where staff initially struggled with bookings or seemed unwelcoming. Despite these isolated issues, the overall sentiment points to a dedicated team committed to providing attentive service, including managing luggage storage and offering bike rentals.

Additional Information
The hotel is often described as a budget-friendly or no-frills option, providing basic but functional accommodations. Guests appreciate the eco-friendly policy of offering hot drinks for opting out of daily room cleaning. Some reviews mention the hotel's age, noting it is old but has been touched up. While generally clean, some guests found the overall appearance a bit dated or worn. The hotel offers bike rentals, which is a convenient amenity for exploring the city. There were also mentions of a pet-friendly policy, allowing guests to stay with their dogs.