DoubleTree by Hilton Hull

This hotel is highly regarded for its modern and clean aesthetic, with guests frequently highlighting the spacious rooms and the welcoming touch of complimentary warm cookies upon arrival. The Lexington rooftop bar is a signature feature, offering a vibrant atmosphere and a wide selection of drinks. The hotel is an excellent choice for couples seeking a comfortable and stylish getaway, business travelers due to its central location and efficient services, and sightseers looking to explore the city on foot. To enhance your stay, consider requesting a room on a higher floor to mitigate potential noise, and be aware that the popular rooftop bar may occasionally be closed for private events.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The Lexington rooftop bar is a significant highlight, praised for its great decor, atmosphere, and diverse cocktail menu, often featuring indoor and outdoor seating. Guests also have access to a well-equipped gym, which includes various machines and free weights, catering to fitness needs. The availability of free Wi-Fi throughout the property is consistently appreciated, ensuring guests can stay connected. While the hotel does not feature a swimming pool, the convenience of amenities like ice machines and vending machines adds to the overall comfort and practicality of the stay.

Cleanliness & Room Comfort
Guests consistently describe the rooms as immaculate, spotlessly clean, and featuring a modern design. The spacious nature of the rooms, often equipped with large king-size beds, is a frequent point of praise. While many guests find the beds comfortable, a notable number report them as being too firm, lumpy, or causing back discomfort, sometimes necessitating additional duvets. Bathrooms are generally clean, modern, and well-appointed with large showers and good water pressure, though some minor issues like flickering lights, grubby seals, or a lack of a toilet brush were occasionally mentioned. Noise can be a concern, particularly from the rooftop bar or street noise, especially for rooms on lower floors or directly below the bar, with some guests experiencing vibrations or loud music late into the night.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, often described as exceptional, plentiful, and offering a wide variety of hot and fresh options, with staff frequently highlighted for their attentiveness. However, some guests found the bacon underdone or the coffee and orange juice disappointing. The on-site Marco Pierre White restaurant garners mixed reviews; some guests enjoyed the seasonal menu and found the food amazing, while others were disappointed by tough steak, raw vegetables, or felt it was overpriced. The bar food is generally considered good and tasty. Afternoon tea experiences vary, with some finding it good value and enjoying the selection, while others felt the sandwiches were bland, scones stale, or the overall quality did not meet expectations for a four-star hotel.

Location & Accessibility
The hotel boasts a central location, making it highly convenient for guests to access Hull train station, St Stephens shopping centre, and various city attractions like the New Theatre, Connexion Live, and the Deep Aquarium. Many guests appreciate being within walking distance of shops, restaurants, and the city's quay. Parking is available on-site for a fee, typically around £12 for 24 hours, and is described as secure. However, a significant number of guests find the car park inconveniently located, requiring a long walk around the building to reach the reception, which can be particularly challenging with luggage or in bad weather. Some also reported issues with the car park being full or confusing payment systems.

Staff & Service
The staff consistently receive high praise for being friendly, helpful, welcoming, and attentive. Many guests highlight their professionalism and willingness to go above and beyond to assist with requests, from providing extra pillows to resolving issues like room upgrades or parking confusion. The check-in process is generally described as smooth and efficient, often enhanced by the complimentary warm cookies. While most interactions are positive, some guests experienced minor issues, such as a lack of proactive offers for room upgrades, miscommunication regarding taxi bookings, or delays in the return of security deposits. Overall, the dedication of the team to providing excellent customer service is a recurring theme.

Additional Information
Guests should be aware of the hotel's security deposit policy, typically £50 or £100, which is pre-authorized or taken upon check-in. While refundable, some guests reported significant delays, up to several weeks, in receiving their deposit back, leading to frustration and requiring follow-up. The hotel maintains a pet-friendly policy, which is appreciated by those traveling with animals. A recurring issue for some guests is the noise from private events or the rooftop bar, particularly on weekends or when parties extend late into the night, which can cause disturbances even on higher floors due to loud music or vibrations. Additionally, some guests noted the absence of a mini-fridge in their rooms.