Red Roof Inn Chattanooga - Lookout Mountain

This hotel is particularly noted for its indoor heated pool, which serves as a popular amenity for guests, especially families traveling with children. Its pet-friendly policy, often allowing the first pet to stay without an additional fee, makes it an attractive option for travelers with pets seeking a convenient stop. The hotel's location is frequently praised for its accessibility to local attractions and dining, appealing to budget-conscious travelers looking for a practical base. While many guests find the beds comfortable, feedback on overall cleanliness and staff service is mixed. To ensure a smooth stay, it is advisable to confirm the current deposit requirements and the exact breakfast offerings, as these aspects have varied for some visitors. The hotel aims to provide a functional and affordable lodging experience, particularly for those prioritizing pet accommodation and pool access.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience and relaxation. The indoor heated pool is a significant draw, frequently enjoyed by families, though some guests have noted occasional issues with water temperature or clarity. Ample parking is available, often allowing guests to park directly in front of their rooms, which is a considerable convenience. While the hotel does not feature an elevator, which can be a challenge for guests on upper floors, it provides washers and dryers in the pool area for guest use. Rooms are typically equipped with a refrigerator and microwave, though some guests have reported these appliances not always functioning optimally. Feedback on air conditioning and heating is varied, with some units reported as noisy or ineffective. Some guests noted issues with ice machines and vending machines being out of order or inaccessible at certain times.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are quite varied. Many guests describe their rooms as clean and well-maintained, highlighting the comfortable beds and the presence of hard laminate flooring which is often preferred over carpet. However, a notable number of reviews mention significant issues, including stained sheets, hair on surfaces, mold, and general lack of thorough cleaning. Some rooms are reported to have an unpleasant smoke smell or other odors, despite being designated non-smoking. The bathrooms are frequently described as very small or tiny, with some guests finding them uncomfortable to use, and issues such as low water pressure or inconsistent shower temperature are sometimes reported. Noise levels are a recurring concern, with thin walls allowing sounds from neighboring rooms, hallways, and outside traffic to be easily heard, impacting sleep quality for some.

Dining & Food Quality
The hotel's dining options primarily revolve around its complimentary breakfast, which receives mixed, often critical, feedback. Most guests note that the breakfast variety is very limited, typically consisting of cold items such as muffins, bagels, cereal, and juice, with coffee also available. Some guests express disappointment that the breakfast does not include hot items like eggs or sausage, as they might have expected or as was previously advertised. The breakfast area can become crowded, and food items are sometimes reported to run out quickly without being replenished. While the hotel's own offerings are basic, its location is a significant advantage, with popular restaurants like Cracker Barrel and Waffle House conveniently located within walking distance, providing more substantial dining alternatives for guests.

Location & Accessibility
The hotel's central location is consistently highlighted as a major positive, offering excellent accessibility to a variety of attractions and amenities. Guests appreciate its proximity to the highway, making it a convenient stop for travelers. It is situated close to popular local sights such as Ruby Falls and Rock City, as well as numerous restaurants and shopping areas, many within walking distance. Ample parking is available, often allowing guests to park directly in front of their rooms, which is a valued convenience. However, accessibility for guests with mobility challenges is a significant concern, as the hotel lacks elevators for second-floor rooms and some accessible rooms are reported as not truly accommodating. Some guests also noted issues with steep ramps or broken handicap equipment in the pool area.

Staff & Service
Feedback on staff and service is notably varied, with experiences ranging from highly positive to significantly negative. Many guests commend the staff for being friendly, helpful, kind, and welcoming, particularly highlighting specific individuals who provided excellent assistance with bookings or general inquiries. The check-in process is often described as quick and easy for some. However, a considerable number of reviews report instances of rude or dismissive staff, with some guests feeling that their concerns were not taken seriously or that staff exhibited a lack of professionalism. Issues with deposit refunds are a recurring complaint, with guests experiencing delays, denials, or unexpected cash-only requirements. Housekeeping service is also a point of contention, with many guests reporting a lack of daily room cleaning, towel replenishment, or trash removal during their stay.

Additional Information
Several important details, not fitting into other categories, frequently emerge from guest reviews. The hotel's pet-friendly policy is a significant draw, often allowing the first pet to stay without an additional fee, though some guests have encountered discrepancies between the online policy and what is enforced at check-in regarding the number or size of pets. Guests should be aware of the check-in and check-out times, as the 4 PM check-in and 11 AM check-out schedule is often perceived as limiting the time available to relax and utilize hotel amenities. While not universally reported, some guests have expressed security concerns related to the surrounding area or incidents in the parking lot. Additionally, some reviews mention ongoing renovations which can occasionally lead to noise disturbances during the stay.