Residence Inn Chattanooga Near Hamilton Place

This hotel is frequently chosen for its spacious suite-style rooms which often include kitchenettes, making it a practical choice for families and those planning longer stays who appreciate the option to prepare their own meals. Guests often highlight the friendly staff and the hotel's convenient location near various dining and shopping options. However, a significant number of reviews point to inconsistencies in cleanliness and a general need for updates throughout the property. To ensure a more comfortable experience, it is advisable for guests to inspect their room upon arrival and consider bringing extra bedding, especially if planning to use the sofa bed.

Facilities & Amenities
The hotel features an indoor pool and hot tub, which are popular amenities, though some guests reported the pool water being cold or the hot tub having temperature inconsistencies or cleanliness issues, and occasionally being out of order. Many guests appreciate the convenience of the kitchenette in their rooms, equipped with a full-size refrigerator, microwave, and stovetop, although some found the supply of dishes and silverware to be insufficient or dirty. A fitness center is available for guest use. While some guests found the elevators to be problematic or out of service, the hotel also offers a marketplace for snacks and essentials, and a laundry room which some guests noted as being free to use, while others reported a fee. Wi-Fi is generally available.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. While many guests found their rooms to be spacious and adequately clean, a significant number reported issues such as dirty carpets, stains on bedding and furniture, and unpleasant odors, including smoke or mustiness. Some highly concerning reports mentioned the presence of roaches, ants, or even bed bugs. Room amenities like air conditioning were frequently cited as problematic, with units not cooling effectively or being excessively noisy. While some found the beds comfortable, others described them as worn or causing discomfort. Issues with bathrooms included broken fixtures, lack of hot water, mold, mildew, and inadequate supplies like towels or soap.

Dining & Food Quality
The complimentary breakfast receives varied feedback. Many guests praise the breakfast variety and the quality of the hot food options, with some highlighting specific items like the oatmeal bar. However, a considerable number of reviews expressed disappointment, noting that items frequently ran out, were not replenished promptly, or that the overall quality was subpar, with some finding the food artificial-tasting. The coffee served is generally well-regarded by guests. The hotel's market provides additional food and beverage options for purchase, which is appreciated by those who prefer to dine in their rooms.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to the highway and being within a short drive of downtown attractions. Guests appreciate its proximity to various dining establishments and shopping centers, including nearby malls. While some found the immediate surrounding area less appealing than the hotel property itself, the overall accessibility to amenities and points of interest is a consistent positive. Parking is available on-site and is generally described as ample and easy to use, alleviating concerns about finding spaces.

Staff & Service
The staff at this hotel frequently receives high praise for being friendly, helpful, and attentive, with many guests commending their willingness to assist with requests and resolve issues. The check-in process is often described as quick and efficient, though some guests experienced significant delays or issues with room availability upon arrival. Housekeeping service, however, is a point of contention; while some found it satisfactory, many reported a lack of regular room cleaning during their stay, or that requested items like extra towels or bedding were not delivered. Despite these inconsistencies, the overall customer service provided by the front desk team is often highlighted as a positive aspect of the stay.

Additional Information
Guests who are Marriott Bonvoy members have reported mixed experiences regarding the recognition of their benefits, with some feeling their status was not acknowledged or that complimentary room upgrades were not offered. The hotel's laundry facilities are available, though there is conflicting information on whether they are free or incur a charge. Some guests encountered issues with mobile key functionality. There are also reports of the hotel holding funds for extended periods after checkout or charging unexpected fees. The general hotel condition is frequently mentioned, with many guests noting that the property appears to be aging and is in need of significant refurbishment and updates to its rooms and common areas, despite some positive comments on its overall appearance.