Sonesta Select Chattanooga Hamilton Place

The hotel offers a pleasant stay, often described as a little gem, distinguished by its modern updates and an inviting courtyard with a gas fire pit that provides a cozy atmosphere for relaxation. Guests consistently highlight the hotel's overall cleanliness, the comfort of its beds, and the friendly, accommodating staff. Its convenient location near dining and shopping is also a significant draw, making it a memorable choice for many. This hotel is particularly well-suited for travelers seeking a comfortable stopover, families looking for spacious rooms and amenities like a pool, and shoppers or diners who appreciate easy access to various establishments. To ensure a smooth experience, guests with mobility concerns should consider requesting a first-floor room, as the property does not have an elevator. Additionally, it's advisable to be aware of potential incidental fees upon check-in, which are a recurring theme in guest feedback.

Facilities & Amenities
Guests generally appreciate the range of facilities and amenities available. The pool area is often described as clean and comfortable, with some noting it is warm, though it may be closed seasonally. The fire pit area in the central courtyard is a popular feature, providing a cozy and pretty space for guests to relax. For convenience, the hotel offers up-to-date and clean laundry facilities, which are a plus for longer stays. A well-equipped fitness center is available 24 hours, though some guests noted issues with rusty weights or sticky elliptical handles. While free Wi-Fi is provided, some reviews indicate it can be slow or unreliable. Ground-floor rooms with patio access or sliding doors are a unique and appreciated feature, allowing for easy loading and unloading of luggage. However, a significant recurring point is the absence of an elevator, which can be challenging for guests with heavy luggage or mobility needs.

Cleanliness & Room Comfort
The hotel rooms are generally described as clean and comfortable, with many guests appreciating the spacious layout and modern decor. The beds receive mixed feedback, with many finding them very comfortable, while some describe them as too hard or too soft. Pillows also vary in guest opinion, ranging from comfortable to too soft or small. A standout feature for many is the shower, which consistently receives high praise for its water pressure and temperature. In-room amenities such as a mini-fridge, microwave, and coffee maker are valued additions. However, several guests reported issues with mold in bathrooms, stained carpets or linens, and tired-looking rooms. Noise levels from adjacent rooms, hallways, or outside traffic are also a concern for some, indicating thin walls. Additionally, some guests experienced problems with televisions (old, small, limited channels) and toilets (running, slow draining).

Dining & Food Quality
Feedback regarding dining and food quality is notably mixed, primarily concerning the breakfast offerings. Many guests expressed disappointment that a complimentary breakfast is not provided, contrary to their expectations or previous hotel experiences. Instead, the hotel offers a minimal breakfast offering that often consists of grab-and-go items like fruit, granola bars, and coffee, or a paid a la carte menu. While some guests found the paid breakfast sandwiches to be good, and the coffee generally well-received, the lack of a full, free breakfast was a significant point of contention for many. Some reviews mention a bar or restaurant area, but the overall impression is that on-site food options are limited, leading many guests to seek meals at nearby establishments.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly its convenient access right off I-75, making it an ideal stop for travelers. Guests appreciate its proximity to a wide array of restaurants, including popular chains, and extensive shopping areas like the mall, which are often within walking distance or a short drive. This central positioning makes exploring the local area very easy. While the hotel is well-situated for dining and shopping, some guests note that it is a bit far from downtown attractions. Parking is generally described as ample and free, though a few reviews mention an unexpected daily parking fee. Some guests also reported interstate noise, but this was often mitigated by choosing rooms facing the inner courtyard.

Staff & Service
The staff at the hotel receives overwhelmingly positive feedback, with guests consistently praising their friendliness, helpfulness, courtesy, and professionalism. Many reviews highlight the quick check-in process and the staff's willingness to accommodate requests and resolve issues, such as key card problems or room changes. Guests often commend the staff's excellent guest interaction skills, noting their attentive and personable approach. However, there are isolated reports of negative interactions, including some instances of unhelpful or rude behavior, and concerns regarding reservation cancellations. Housekeeping service also garners mixed reviews; while some guests appreciate the cleanliness, others report a lack of daily room service or issues with room readiness upon arrival, indicating a need for guests to specifically request service.

Additional Information
A critical piece of information for prospective guests is that the hotel does not have an elevator, which is frequently mentioned as a significant inconvenience, especially for those with heavy luggage or mobility challenges. Another recurring point of concern is the incidental hold or deposit, which can range from $100 to $250 and may take several days to be refunded after checkout, causing frustration for some. The hotel maintains a pet-friendly policy, but the associated pet fee of $75 is often considered high by guests. Some reviews also mention unpleasant odors, including smoke-like and damp smells, in hallways and rooms. Additionally, guests occasionally report issues with key cards not working consistently, and some experienced unexpected reservation cancellations by the hotel, even after pre-payment.