Holiday Inn Express & Suites Chattanooga-lookout Mtn By Ihg

This hotel offers a convenient and accessible stopover for road trippers and travelers passing through, thanks to its direct highway access and free parking. Its proximity to major attractions also makes it a suitable choice for families and sightseers exploring the area. Guests frequently highlight the generally friendly staff and the hotel's strategic location near popular landmarks. While many appreciate the overall cleanliness, some reviews indicate inconsistencies in room upkeep and comfort. To ensure a more restful stay, guests might consider requesting a room away from the highway or elevators to minimize noise, and it is advisable to verify room cleanliness upon check-in to address any immediate concerns.

Facilities & Amenities
The hotel features an indoor pool that is a popular amenity, especially for families, though some guests have noted the water can be quite cold despite being heated. While free Wi-Fi is generally available, some individual rooms have experienced connectivity issues. A fitness center is on-site, providing a space for guests to maintain their routines. However, the elevators have been a point of concern for several visitors, described as shaky, loud, or occasionally out of service, leading to inconvenience. Guests also noted the presence of ice machines and vending machines for convenience. Some rooms utilize mounted dispensers for toiletries, a feature that has received mixed feedback from guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While many guests describe their rooms as clean and comfortable, a significant number report issues such as dirty sheets, unvacuumed carpets, and hair or stains in the bathroom. Specific concerns include mold around tub edges, mildew, and general signs of wear and tear, indicating that some rooms are showing age. Bed comfort is also inconsistent; some find the beds comfortable, while others describe them as worn mattresses, lumpy, or sagging significantly, impacting sleep quality. Noise levels are a frequent complaint, with guests reporting disturbances from interstate noise, loud AC units, and sounds from elevators and hallways. Some rooms also lack a hair dryer.

Dining & Food Quality
The complimentary breakfast receives varied feedback. Many guests appreciate the convenience and the availability of a hot breakfast with a decent breakfast variety, often praising the staff responsible for maintaining the area. However, a notable number of reviews mention that food quality can be inconsistent, with items like eggs being cold or limited to specific types. Frequent complaints include popular items like cinnamon rolls and the pancake maker being unavailable or running out quickly, especially later in the service. Some guests found the coffee and gravy to be subpar, and the overall selection of fruit and yogurt was sometimes limited.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering excellent highway access that makes it easy for travelers to find and navigate. Its proximity to popular attractions such as Lookout Mountain, Ruby Falls, and Rock City is a significant draw for sightseers and families. Guests also appreciate the convenience of having numerous restaurants nearby, including well-known establishments within walking distance. The availability of free parking is a valued amenity, described as well-lit and easy to access, contributing to a hassle-free experience for those traveling by car.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests specifically commend the front desk and breakfast area staff for their attentive and professional service, which significantly enhances the guest experience. The check-in process is often described as quick and easy, though some guests have encountered issues with reservations or room keys. While the housekeeping staff is sometimes noted for their efforts, a recurring theme in reviews indicates that daily room cleaning is not always provided, and guests often need to request fresh towels or supplies from the front desk.

Additional Information
Guests should be aware of a significant pet fee, which some reviews suggest does not always translate to adequately cleaned rooms after pet stays. There have been multiple reports of elevator issues, including instances where they were out of order or caused inconvenience. Several guests experienced the fire alarm going off during their stay, sometimes due to minor incidents, leading to disruption. Issues with room keys frequently deactivating required multiple trips to the front desk for reactivation. Some rooms are equipped with a sound machine, indicating an acknowledgment of potential noise disturbances from the surrounding area.