Quentin XL Potsdamer Platz

This hotel offers a memorable stay with its stylish design and spacious rooms, providing a comfortable and aesthetically pleasing environment. Its signature feature is its proximity to key attractions and public transport, making it an excellent choice for sightseers and business travelers seeking convenience. The hotel's modern aesthetic and comfortable accommodations also appeal to couples looking for a pleasant getaway, while families can benefit from the generously sized rooms. Guests frequently highlight the friendly and helpful staff as a significant positive. To enhance your experience, consider requesting a room facing the courtyard to minimize street noise, and be aware that room cleaning is typically by request.

Facilities & Amenities
The hotel features a spacious lobby that is often praised for its design and suitability for relaxation or informal meetings. While there is no swimming pool or sauna, a fitness center is available, though some guests have noted its less-than-ideal location or unpleasant smell. Rooms are generally well-equipped with amenities such as a Nespresso machine, kettle, large flat-screen TV, and electric window curtains or blackout shades for optimal light control. Free Wi-Fi is provided, though some guests experienced occasional slowness. Some visitors were disappointed by the frequently closed bar and the absence of a minibar in rooms, requiring requests for basic items like coffee refills or tissues.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, with many guests appreciating the comfortable beds and spacious bathrooms. However, a significant number of reviews highlight issues with room cleanliness, mentioning dust, stained furniture, and dirty towels. Some bathrooms showed signs of wear, including mold, limescale, broken mirrors, or loose fixtures. Noise levels can be a concern, particularly in rooms facing the street, with reports of street noise, pipe sounds, and loud bathroom fans. While some rooms offer effective blackout shades, others experienced issues with broken blinds or ineffective air conditioning, leading to uncomfortable temperatures. A few guests reported severe issues like bed bugs, which were addressed by staff with room changes.

Dining & Food Quality
The breakfast service receives varied feedback. Many guests praise its excellent variety and quality, noting options like scrambled eggs, bacon, and good coffee, along with a pleasant atmosphere. However, some found the breakfast to be mediocre or overpriced, citing limited selection, items not being refilled promptly, or food being served cold. Issues such as fruit flies around the buffet and a perceived lack of freshness for certain items were also mentioned. The hotel's bar, when open, is generally appreciated for its service, but its frequent closures, especially on weekends, were a common point of disappointment for guests seeking evening refreshments.

Location & Accessibility
The hotel boasts a central location, making it highly convenient for exploring the city. It is within a short walking distance of Potsdamer Platz and offers easy access to public transport, with bus stops directly outside and U-Bahn stations nearby. This allows guests to reach major attractions like the Brandenburg Gate and various museums quickly. While the immediate vicinity is generally convenient with supermarkets and other amenities, some guests noted the presence of a strip club nearby, which might be a consideration for some travelers. Parking is available on-site, though it is described as expensive and potentially challenging for larger vehicles, often requiring advance booking.

Staff & Service
The staff generally receives high praise for their friendliness, professionalism, and attentiveness. Many guests highlighted specific individuals for their exceptional customer service, helpfulness, and willingness to go above and beyond. The check-in process is often described as quick and efficient, though some experienced delays during busy periods. Staff are typically responsive to requests for room upgrades, luggage storage, and in-room items like irons or toiletries. However, some guests reported instances of unresponsive communication via email or phone, and a few noted that some staff members struggled with German, primarily communicating in English. There were also isolated reports of staff being overwhelmed or less empathetic when dealing with significant issues.

Additional Information
Guests should be aware that room cleaning is typically performed only upon request, a policy the hotel attributes to sustainability efforts, though some guests perceived it as a staffing limitation. This means guests need to proactively communicate their desire for daily service. The hotel has experienced occasional water supply interruptions or issues with low water pressure, which were generally addressed by the staff. Despite its modern appearance, some reviews suggest the hotel shows signs of being worn down in certain areas, indicating a need for ongoing maintenance. The hotel's design, featuring high ceilings and large windows, contributes to a spacious feel in the rooms.