Premier Inn Dover - Eastern Ferry Terminal

This hotel is highly regarded for its exceptional convenience to the ferry terminal, making it a prime choice for ferry travelers and those embarking on long European trips. Its signature feature is the stunning sea views available from many rooms, offering a picturesque backdrop to any stay. Guests consistently highlight the hotel's cleanliness, the comfort of its accommodations, and the friendly, helpful staff. It is also well-suited for families due to its spacious rooms and ability to accommodate group requests, as well as for sightseers looking to explore local attractions. To enhance your experience, consider requesting a sea-facing room for quieter nights and beautiful vistas, and be aware that parking incurs a daily charge.

Facilities & Amenities
The hotel offers convenient on-site parking, though guests should note there is a daily fee, which some found unexpected upon arrival. While the hotel does not feature air conditioning, a fan is provided in each room, which some guests found insufficient to combat the heat, especially during warmer periods. Wi-Fi is available, but many guests reported it to be slow and unreliable unless an upgrade is purchased. In-room amenities include tea and coffee facilities, though some found the quality of the beverages to be basic. There are also vending machines on-site for snacks and drinks, though water can be expensive. Guests appreciate the presence of a large smart TV in the rooms, although some noted a limited number of working channels.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, describing rooms as tidy, spotless, and well-maintained. The beds are consistently highlighted as very comfortable, ensuring a restful night's sleep for most, with some specifically commending the quality of the duvets. Rooms are often noted for being spacious, providing ample room for relaxation. However, feedback on room condition is mixed, with some finding them fresh and recently refurbished, while others felt they appeared tired or basic. A significant concern for many guests is noise levels, particularly from the adjacent dual carriageway, which can be disruptive, especially if windows are opened. The lack of air conditioning leads to rooms becoming uncomfortably hot, even with a fan, impacting sleep quality for many. Some minor issues like sticky carpets, dirty bathrooms, or mould in the shower grout were occasionally reported.

Dining & Food Quality
The hotel's breakfast generally receives positive feedback, described as fine, adequate, and often freshly cooked, with a good variety of hot options. Many guests found the breakfast to be excellent and good value. However, feedback on dinner quality is more varied. While some guests enjoyed their meals, finding them perfectly acceptable and reasonably priced, a notable number expressed disappointment with the food quality, describing starters as bland, main courses as lukewarm, or ingredients as appearing cheap or undercooked. Some specific dishes, like the mixed grill or fish supper, received negative comments. The convenience of having an on-site restaurant is appreciated, though some noted limited operating hours or menu restrictions due to supplier issues. For alternative options, several fast food outlets are conveniently located nearby.

Location & Accessibility
The hotel boasts an excellent location for guests utilizing the ferry services, being just minutes away from the ferry terminal. This proximity makes it an ideal stopover for early morning departures. Beyond its ferry convenience, the hotel is also well-situated for exploring the local area. Guests can easily walk to the town centre, the seafront, and popular attractions such as Dover Castle and the White Cliffs. Public transportation, including the Dover Priory Rail Station, is within reasonable walking distance, providing further accessibility. While the immediate surrounding area is described by some as a little run down, the hotel itself is considered safe and offers great views of the bustling port.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the warm welcome received upon arrival and the staff's willingness to go above and beyond to assist with requests, such as accommodating family room arrangements or providing local information. The check-in process is generally described as quick and easy, though some guests experienced issues with the self-check-in kiosks. Specific team members are often highlighted for their exceptional customer service, contributing significantly to a positive guest experience. Despite a few isolated comments regarding unhelpful or offhand staff, the overwhelming sentiment is that the team is professional, efficient, and dedicated to making guests feel valued and comfortable.

Additional Information
Guests staying for more than one night should be aware of the hotel's policy requiring them to advise reception if they wish for their room to be made up daily. An early check-in option is available for an additional fee, which many guests found to be a worthwhile investment for convenience. The overall hotel condition receives mixed reviews; while many find it clean and well-maintained, some describe the decor as tired or dated, suggesting a need for updates in certain areas. External factors, such as roadworks outside the hotel, have occasionally impacted guest experience due to noise. Furthermore, the on-site restaurant has faced supplier issues, leading to limited menus or temporary closures, which guests should be mindful of.