The Hermitage Hotel

This hotel offers a truly memorable experience, distinguished by its historic elegance and a stunning lobby that transports guests to a bygone era. Its signature feature is the meticulously preserved architecture and opulent interiors, creating a sense of grandeur and pampering. Guests consistently highlight the exceptional staff service, the spacious and comfortable rooms, and the hotel's prime central location. It is an ideal choice for history enthusiasts seeking a connection to the past, couples desiring a romantic and luxurious getaway, and sightseers who appreciate walkability to major attractions. To enhance your stay, be aware that some rooms may experience noise from nearby construction, and consider bringing your own travel coffee maker if an in-room option is essential for your morning routine.

Facilities & Amenities
Guests frequently praise the hotel's well-maintained facilities, which contribute to a luxurious stay. The grand lobby serves as a central gathering point, often featuring live piano music and offering a warm ambiance for relaxation or conversation. While there is no traditional swimming pool, the hotel provides a fitness center for guests to maintain their routines. A unique and highly celebrated feature is the distinctive men's restroom, noted for its impressive design and historical significance. The hotel also offers a charming Pink Hermit cafe for casual refreshments and a sophisticated bar area, both providing inviting spaces for guests. Valet parking is available, offering convenience for those arriving by car.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness and the overall comfort of its accommodations. Guests frequently describe the rooms as spacious and well-appointed, featuring comfortable beds and luxurious linens that ensure a restful sleep. The bathrooms are particularly highlighted for their generous size, often including both a soaking tub and a separate shower, along with high-quality toiletries. Many appreciate the thoughtful turndown service, which includes sweet treats and bottled water. While most rooms are quiet, some guests have noted occasional noise levels from adjoining rooms or nearby construction. A recurring point of feedback is the absence of an in-room coffee maker, requiring guests to visit the lobby for their morning brew.

Dining & Food Quality
The hotel offers a variety of dining experiences, with feedback generally positive, though some aspects are mixed. The main restaurant and bar are frequently praised for their elegant atmosphere and the quality of their cocktails. Many guests enjoy the dinner offerings, describing the food as delicious and the service as professional. However, opinions on breakfast are more varied; while some find it tasty, others note that the quality has declined or that it is overpriced for the selection. Room service food quality also receives mixed reviews, with some guests reporting disappointing experiences. The cafe is a popular spot for lighter fare and coffee, though some find its offerings limited or expensive.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walkable distance of many of Nashville's key attractions. Guests appreciate being close to Broadway, the Ryman Auditorium, various museums, and other downtown entertainment venues. This proximity allows for convenient exploration of the city's vibrant core. Despite being near bustling areas, the hotel is often described as a quiet oasis, providing a peaceful retreat after a day of sightseeing. Valet parking is available on-site, offering a convenient option for guests with vehicles, though some note its cost. The accessibility to public transportation is also a plus for navigating the city.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback for their friendly and attentive service. Guests frequently commend the doormen, valet attendants, and housekeeping for their professionalism and willingness to go above and beyond. The check-in process is generally smooth, and staff are often described as making guests feel like royalty. The concierge team is also noted for their helpfulness in assisting with various requests. However, a few guests have reported challenges with issue resolution, particularly concerning significant incidents like room floods or unexpected charges, where the hotel's response was perceived as inadequate or uncommunicative, leading to frustration.

Additional Information
The hotel boasts significant historic significance, having played a notable role in the women's suffrage movement, which adds a unique layer to the guest experience. Guests appreciate thoughtful touches like the provision of umbrellas for rainy days and the consistent turndown service with treats. While most experiences are positive, some guests have encountered unexpected issues such as power outages or water problems, which, while rare, can impact a stay. There have also been instances where guests booking through third-party platforms did not receive anticipated room upgrades, and some have noted a "Historic Preservation Charge" on their bill. The hotel also has a pet-friendly policy, though finding suitable outdoor areas nearby can be a consideration for pet owners.