Sheraton Music City Nashville Airport

This hotel offers a memorable stay, distinguished by its expansive property and convenient proximity to the airport, making it a popular choice for various travelers. Its signature feature is a beautiful, large courtyard and lobby area that creates a welcoming and grand atmosphere. The hotel is particularly well-suited for conference attendees and airport travelers due to its location and shuttle service, while families and couples also find it appealing for getaways, enjoying the amenities and comfortable environment. Guests consistently highlight the friendly staff, overall cleanliness, and comfortable accommodations. To enhance your experience, it is advisable to confirm specific room amenities upon booking and be aware of potential costs associated with parking and Wi-Fi, as these are recurring themes in guest feedback.

Facilities & Amenities
The hotel provides a range of facilities for guest enjoyment and convenience. Most guests appreciate the availability of both indoor and outdoor pools, often described as clean and inviting, with some noting the unique experience of watching planes from the pool area. However, a few guests reported issues with the indoor pool or hot tub being closed, having green water, or appearing dilapidated. The fitness center is generally well-regarded, offering a good selection of machines for workouts. The lobby and courtyard areas are frequently praised for their spaciousness, beauty, and comfortable seating, providing pleasant spaces for relaxation. While Wi-Fi is available, many guests experienced slow speeds or found it unreliable, and some were surprised by charges for its use. The elevators are functional but occasionally described as rickety or slow, and some rooms require a considerable walk from the main lobby or elevators.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms and common areas as well-maintained and spotless. The beds are consistently praised for being comfortable, ensuring a restful night's sleep, with many finding them firm yet supportive. Despite the hotel's proximity to the airport and interstate, rooms are often noted for being quiet, contributing to a peaceful stay. However, some guests reported issues with air conditioning or heating, finding rooms either too cold or not cooling effectively, and a few mentioned problems with hot water in the showers. While rooms are typically spacious and include amenities like a refrigerator, a common complaint is the absence of a microwave. Some bathrooms are described as small or having confusing shower controls, and a few reviews noted minor maintenance issues such as peeling paint in tubs or worn wallpaper. Many rooms feature a balcony, though views can vary, with some overlooking less scenic areas like rooftops or parking lots.

Dining & Food Quality
The hotel offers various dining options, with feedback often highlighting the quality of the food. The restaurant and bar receive frequent praise for their delicious offerings, with specific dishes like the shrimp grit cake, ribeye, and tacos often singled out as exceptional. The bar service is also consistently well-regarded for its quality and attentive staff. However, the breakfast buffet receives mixed reviews; while some guests find it varied and well-prepared, many consider it overpriced for what is offered, often describing it as a basic continental selection rather than a full hot breakfast. A recurring point of contention is the lack of a complimentary breakfast, which many guests expect given the hotel's caliber. Additionally, the hotel does not typically offer room service, which is a disappointment for some guests seeking in-room dining convenience.

Location & Accessibility
The hotel's location is a significant advantage for many, particularly its close proximity to the airport, making it ideal for travelers flying in or out. A complimentary airport shuttle service is highly appreciated for its convenience and efficiency. While the hotel is situated in a relatively secluded area, providing a quiet atmosphere, this also means there are no nearby restaurants or shops within walking distance. Access to downtown areas typically requires a ride-sharing service or taxi, with trips often taking 20-25 minutes. Parking is available on-site and is gated, but it incurs a daily fee, which is a frequent point of dissatisfaction for guests. Some guests also noted that the walk from the parking lot to certain rooms can be quite long, especially for those with mobility challenges.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the team for going above and beyond to assist with requests and ensure a pleasant stay. The check-in process is generally described as quick and efficient, though a few guests reported issues with room readiness or reservation discrepancies upon arrival. The valet service is particularly highlighted for its efficiency and the helpfulness of the attendants, making arrivals and departures smoother. However, feedback regarding housekeeping is mixed; while some guests found their rooms meticulously cleaned, others reported instances of "do not disturb" signs being ignored, unreliable cleaning schedules, or incomplete service, including a lack of fresh towels or washcloths. Despite these isolated issues, the overall sentiment towards the staff's dedication to service remains overwhelmingly positive.

Additional Information
This hotel is a popular choice for conferences and large events, offering extensive meeting spaces and catering services that are generally well-received by attendees. While the property maintains a grand appearance, many guests note that the hotel is older and showing its age, suggesting that some areas could benefit from renovation or a facelift. A notable policy is the pet-friendly approach, which is appreciated by guests traveling with their animals. However, some guests experienced issues with the Wi-Fi quality, describing it as slow or unreliable, and a few mentioned that common areas, such as the lobby, can be quite cold. The hotel does not offer complimentary coffee in the lobby throughout the day, which is a minor inconvenience for some. Additionally, guests should be aware that the hotel's TV system is older, lacking modern features like streaming service integration.