Holiday Inn Nashville-vanderbilt (dwtn) By Ihg

This hotel is highly regarded for its exceptional staff service and convenient shuttle service, which provides easy access to key Nashville attractions. Its prime location near Vanderbilt University and downtown makes it an ideal choice for a diverse range of guests. Medical visitors appreciate the direct shuttle to Vanderbilt Hospital, while families and couples find the comfortable accommodations and central location perfect for exploring the city. Business travelers benefit from the hotel's efficient services and proximity to conference venues. Sightseers can easily access landmarks like the Parthenon and Centennial Park. Guests consistently highlight the hotel's cleanliness and the welcoming atmosphere created by the team. To enhance your stay, guests recommend taking full advantage of the complimentary shuttle to navigate the city and exploring the on-site restaurant for live music.

Facilities & Amenities
Guests frequently praise the hotel's array of convenient facilities. A notable feature is the outdoor pool, which is a hit with families, especially when open in early May. The rooms are well-equipped with practical amenities such as a microwave and a refrigerator, adding to guest comfort. Many rooms also offer a balcony, providing pleasant views, particularly of the nearby Parthenon. The hotel is highly accommodating for guests with mobility needs, offering excellent ADA accommodations including ample parking, accessible entrances with zero thresholds, and bathrooms with specialized railings and transfer boards. A significant draw is the Commodore Grill, the on-site restaurant and bar, which hosts popular live music performances nightly, creating a vibrant atmosphere. There is also a coffee shop in the lobby for quick refreshments.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests consistently describing their rooms as spotless and well-maintained. Most guests find the beds comfortable, often likening them to "floating on air," ensuring a restful night's sleep. Rooms are frequently noted for being quiet and dark, contributing to a peaceful environment. However, some guests have experienced hard beds, finding them uncomfortable. Feedback on room condition is mixed; while many appreciate the overall upkeep, some reviews mention dated decor, worn carpets, or minor issues like loose bathroom fixtures and dim lighting. Some guests also reported issues with shower drainage or weak water pressure, and a few noted the air conditioning could be noisy or inconsistent.

Dining & Food Quality
The hotel's dining options receive varied but generally positive feedback. The breakfast buffet is often described as very good, with a wide selection that many consider among the best hotel breakfasts they've encountered, featuring items like hash brown casserole and perfectly cooked bacon. However, some guests note that breakfast is not always included and can be expensive, with a few finding the offerings basic for the price. The Commodore Grill, the on-site restaurant, is highly popular for its food quality and vibrant atmosphere, especially with its nightly live music. Guests enjoy dishes such as chargrilled ribeye and fried green tomatoes. While most experiences with the restaurant staff are positive, a few isolated comments mentioned rudeness. Room service is available, though some found it expensive, while others praised its hot and delicious delivery.

Location & Accessibility
The hotel boasts an excellent and highly praised central location, making it incredibly convenient for exploring Nashville. It is ideally situated near Vanderbilt University and its hospital, making it a top choice for medical visitors and those attending university events. Guests appreciate its proximity to Broadway, the city's entertainment hub, and its direct access to Centennial Park and the Parthenon, with complimentary tickets often provided. A standout feature is the hotel's free shuttle service, which offers reliable transportation to downtown attractions, the Ryman Auditorium, and Vanderbilt, significantly reducing the need for personal vehicles. While the location is a major advantage, parking is a frequently mentioned point of contention, often described as expensive, with both self-parking and valet options available, and some guests reported issues with the gate scanner.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their exceptional friendliness and helpfulness, often cited as the highlight of guests' stays. Many reviews commend the team for going "above and beyond" to ensure a positive experience, from the front desk to the valet and housekeeping. The check-in process is generally described as quick and seamless, though a few guests encountered less welcoming staff. The valet service is noted for its efficiency and the helpfulness of its attendants. Housekeeping is praised for maintaining clean rooms and prompt service. The shuttle drivers are particularly lauded for their professionalism, extensive knowledge of Nashville, and personable demeanor, often acting as informal tour guides. Staff are also highly accommodating for guests with special needs, providing attentive and compassionate assistance.

Additional Information
Guests should be aware of certain additional aspects of their stay. The hotel charges a destination fee or resort fee, which covers amenities like bottled water, the shuttle service, and access to the live entertainment in the bar, though some guests felt this fee was not clearly explained. While the hotel is pet-friendly, some reviews noted a lack of clear policies regarding noise from barking dogs. The property is described by some as older or dated, though generally well-maintained and clean. Complimentary tickets to the Parthenon are a thoughtful perk. The hotel provides security with its gated parking area. For those needing a quiet space for work, the staff is helpful in finding suitable areas. Guests also appreciate the flexibility with late checkout when requested.