Positive Reviews
positive:
Central location makes it easy to get around.
The Royal Hotel is located in the very centre of Sheerness, making it easy for you to get around. Whether you're planning a trip to the beach, looking to visit one of the town's heritage centres, or in Sheerness on business, the hotel's central location is very convenient.
positive:
Staff is polite and friendly.
According to reports, the hotel is staffed by a polite and friendly team. Past guests have praised hotel employees for delivering a high standard of customer service.
positive:
Carvery has a good reputation.
The Royal Hotel features its own public house with a restaurant room. Recent guests have praised the food and drink served at the restaurant, in particular the lunchtime and evening carvery.
Negative Reviews
negative:
Maintenance and renovation work required.
Reports suggest that parts of the Royal Hotel are in need of maintenance and repair. Damaged locks, stained carpets, worn furnishings, and hazardous wiring are some of the concerns that have been raised by past guests. That being said, reports suggest that a new ownership team is currently in the process of renovating the entire property.
negative:
Unmanned reception can be problematic.
The hotel reception is unmanned, a detail that proves problematic for some guests. Guests are required to report to the bar upon arrival, which few have a problem with. However, guests seeking assistance throughout their stay or during check-out have reported finding it difficult to locate a member of staff.
negative:
Wi-Fi signal not always up to par.
A number of guests have
expressed disappointment at the hotel's Wi-Fi. Some guests find the signal to
be weak or intermittent, while others are unable to access the internet at all.
You may wish to keep this in mind if you wish to stay connected.