Phi Phi Harbour View Hotel

The hotel offers a memorable stay, distinguished by its direct pool access rooms and stunning pool views that capture the essence of island living. Its prime location, nestled between the pier and the beach, makes it an ideal choice for sightseers eager to explore the island and families seeking convenient access to attractions and water activities. Many guests highlight the hotel's beautiful swimming pools and the attentive, friendly service provided by the staff. While the hotel provides a vibrant atmosphere, some guests note the potential for evening noise from nearby entertainment. To enhance comfort, especially for those sensitive to firm sleeping surfaces, it is advisable to request a mattress topper upon arrival, as this is a common point of feedback. Additionally, guests should be prepared for the island's humid climate, which can sometimes affect room conditions.

Facilities & Amenities
The hotel boasts impressive swimming pools that are a central feature, offering both a main pool with stunning views of the beach and bay, and additional pools, including those with direct access from ground-floor rooms. These pools are generally described as clean and well-maintained, providing a refreshing escape for guests of all ages, including a dedicated kids pool. However, some guests noted that the pool access from certain rooms lacked convenient ladders or steps, making entry and exit challenging. There were also comments about the pool closing time being earlier than desired, typically at 7 PM, limiting evening use. The fitness center, however, receives consistently negative feedback, often described as basic, poorly maintained, and lacking air conditioning, with some equipment being broken or unusable, and reports of mold and unpleasant smells. Wi-Fi connectivity is available, though some guests found it to be inconsistent or weak in certain areas.

Cleanliness & Room Comfort
Guest feedback on room comfort is mixed, with many highlighting the spacious rooms and the convenience of a balcony. However, a significant number of guests found the beds to be exceptionally hard and uncomfortable, prompting some to request mattress toppers for improved rest. While some rooms were noted as clean, others reported issues like dirty sheets, dust, and general signs of being outdated. A pervasive concern is the humidity within rooms, often leading to damp floors and a noticeable moldy smell or mildew, which can affect air quality and belongings. Many guests also reported a sewage smell emanating from the bathroom. The water quality in taps and showers is frequently described as salty, with some experiencing only cold water. Noise levels vary; some rooms are surprisingly quiet despite the central location, while others are significantly impacted by loud music from nearby venues or the air conditioning unit itself.

Dining & Food Quality
The hotel's breakfast is served in a restaurant located next to the hotel, often praised for its stunning views overlooking the beach and bay. Most guests found the breakfast buffet to offer a good variety, including fresh fruits, Thai dishes, and an omelette station. However, the overall food quality received mixed reviews; some guests described it as basic or average, while others found it to be very poor, with hot food often being cold and limited options for non-Asian palates. A significant number of reviews mentioned issues with hygiene, specifically the presence of numerous flies in the dining area, which detracted from the experience. Despite the scenic setting, the lack of proper covering for food and the prevalence of insects were common complaints, leading some guests to seek breakfast elsewhere on the island.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within a short walk of the pier, making arrivals and departures exceptionally convenient. It offers direct access to the beach and is surrounded by a plethora of restaurants, shops, and nightlife options, ensuring easy exploration of the island's main attractions. Despite being in the heart of the bustling area, many guests were pleasantly surprised by the hotel's ability to provide a relatively quiet environment, allowing for restful nights away from the loudest party zones. This strategic position makes it an ideal base for those looking to immerse themselves in the island's vibrant atmosphere while still having a peaceful retreat. The proximity to various longtail boat services also facilitates easy access to island tours and other water activities.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend their polite demeanor and willingness to assist with various requests, from providing mattress toppers to offering recommendations for local dining and activities. The check-in and check-out process is often described as smooth and efficient, with staff even assisting with luggage transport to and from the pier, which is a significant convenience. However, some guests reported mixed experiences regarding specific service aspects, such as inconsistent housekeeping and the need to frequently request fresh towels. While the majority of interactions are positive, a few isolated incidents mentioned unhelpful or impolite responses when addressing room issues or specific needs. Overall, the staff's dedication to providing a pleasant experience is a recurring theme.

Additional Information
The hotel's overall condition suggests it is showing its age, with some areas indicating a need for renovation and maintenance to refresh its appearance and functionality. Guests should be aware that water bottles are typically provided only once daily, so planning for additional hydration is advisable. A few guests reported issues with pests such as mosquitoes and ants in their rooms, and in rare but severe instances, there were claims of bed bugs, which caused significant discomfort. Additionally, the design of some rooms, particularly those with direct pool access, can lead to privacy concerns as neighbors may have direct views into the room when curtains are open. The hotel's policy regarding pool closing times, often at 7 PM, was a point of disappointment for guests hoping for extended evening swims.