Phi Phi Cliff Beach Resort

This hotel offers a memorable stay, primarily due to its stunning infinity pool that provides breathtaking views over the bay and its direct beachfront location, setting it apart from the island's more bustling areas. Its tranquil setting makes it an ideal choice for couples seeking a peaceful escape and families who appreciate spacious accommodations away from the noise. Solo travelers also find it a safe and quiet retreat. Guests consistently highlight the expansive rooms and the convenience of being steps away from the sand. While the hotel is noted for its serene atmosphere, some aspects of its aging infrastructure are frequently mentioned. To enhance your experience, consider requesting a room on a higher floor for even more spectacular vistas, and be sure to utilize the complimentary luggage service to and from the pier, which is highly praised by many visitors.

Facilities & Amenities
The hotel's standout feature is its impressive infinity pool, located on a higher floor, offering stunning views of the bay and beach. Most guests find the pool area beautiful and a perfect spot for relaxation, though some note minor issues like missing tile filling. Direct access to a private beach is another significant advantage, providing a quiet and picturesque setting, although some guests mention the beach can be dirty or less suitable for swimming at low tide. Many rooms are equipped with a convenient kitchenette, including a microwave and fridge, adding to guest comfort. While Wi-Fi is available, feedback on its strength and reliability is mixed, with some finding it strong and others experiencing poor connectivity. The hotel also provides beach towels and has an elevator for guest convenience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests praise the spacious rooms, describing them as generally clean and comfortable, often highlighting the generous size of the bathrooms. However, a significant number of reviews point to issues such as mold, stains, peeling paint, and an overall old/dated decor, suggesting a need for refurbishment. Bed comfort is a recurring topic; while some find the beds comfortable, many report hard mattresses, with some guests resorting to requesting mattress toppers. Air conditioning performance is inconsistent, with reports ranging from effective cooling to being noisy or non-functional. A major concern for many guests is the presence of mosquitoes and other insects like cockroaches and even rats, impacting sleep quality. Noise levels are also mixed, with some experiencing quiet stays while others are disturbed by noise from neighbors due to shared balconies or early morning housekeeping activities.

Dining & Food Quality
The breakfast experience at the hotel receives mixed reviews. Most guests appreciate the variety of options available, including both Thai and Western dishes, and particularly enjoy the omelette station where eggs are freshly prepared. However, some guests find the selection to be basic or limited, with a few noting that it is not well-suited for Western palates and lacks options like bacon due to the halal offerings. The quality of the food is also debated; while some describe it as delicious, others report issues such as cold food, stale items, or bad coffee. A few guests even mentioned experiencing food poisoning. The hotel generally does not offer room service or lunch and dinner options, requiring guests to seek meals outside the premises. The variety of fresh fruit at breakfast is also noted as being limited.

Location & Accessibility
The hotel's location is a significant draw for many guests, situated at the quiet end of Ton Sai Beach, which effectively distances it from the island's bustling party scene. This provides a peaceful and serene environment, highly valued by those seeking relaxation. While it offers direct access to a private beach, guests should be prepared for a walking distance of approximately 10 to 20 minutes to reach the main town center, where most shops and restaurants are located. This walk is generally described as pleasant during the day, though some note poor lighting at night. A highly appreciated service is the complimentary pier pick-up/drop-off for luggage, making arrivals and departures much smoother for guests. The hotel's position against a cliff also contributes to its unique, tranquil ambiance.

Staff & Service
The staff and service at the hotel elicit varied responses from guests. Many reviews commend the team for being friendly, helpful, attentive, and professional, particularly highlighting the efficiency of the luggage service to and from the pier. Guests appreciate the staff's willingness to assist with requests and their polite demeanor. However, a notable number of reviews describe some staff members as rude, uncommunicative, or appearing uninterested, especially during night shifts when English proficiency can be an issue. The check-in/out process also receives mixed feedback; while some experience quick and smooth procedures, others report feeling rushed out of their rooms at checkout, sometimes facing strict deadlines or perceived threats of fees. Housekeeping is generally seen as diligent in providing fresh towels, though some guests mention concerns about thoroughness or early morning noise.

Additional Information
Several important details about the hotel are frequently mentioned by guests. The presence of monkeys around the property is a recurring theme, with some guests finding them entertaining while others report them attempting to enter rooms or being aggressive if food is present. The hotel's overall condition is a significant point of discussion, with many reviews highlighting its renovation needs and describing it as old/dated, despite its potential. Guests frequently report water system problems, including low water pressure, lack of hot water, and occasional sewage smells in bathrooms. The design of the shared balconies is also noted, as it can impact guest privacy. Additionally, some guests mention the absence of an in-room phone and a single key card policy per room, which can be inconvenient. It's also noted that the hotel's beach bar does not serve alcohol.