Wildes Inns

This hotel is widely celebrated as an exceptional wedding venue, renowned for its seamless coordination and beautiful settings that create truly memorable events. Guests consistently praise the dedicated wedding teams for their meticulous planning and attentive service, ensuring a stress-free experience. The hotel's aesthetic appeal, from its inviting reception aroma to its modern and clean design, leaves a strong positive impression. It is an ideal choice for couples planning their special day, offering comprehensive packages and stunning backdrops. Families also find it suitable for celebrations and dining, while sightseers appreciate its convenient location. To enhance your stay, it is advisable to request a room in the newer sections of the hotel, as some older accommodations may not meet expectations, and be mindful of potential noise from ongoing events.

Facilities & Amenities
The hotel provides ample car parking, including electrical charging points, though some guests have noted concerns regarding the cost if vehicles are left plugged in after charging. While free Wi-Fi is available, some visitors report inconsistent connectivity. A fitness center is on-site, but an additional charge for its use has been a point of contention. A unique and entertaining feature is the presence of robotic cat waiters in the restaurant, which guests, especially families, find delightful. The property also boasts lovely outdoor settings perfect for relaxation. However, some areas, particularly in older sections, suffer from poorly illuminated corridors and a lack of lifts, making access challenging. Many rooms also lack essential amenities such as a soap dish in the shower or a toilet brush, and a significant number of guests experienced very hot rooms due to the absence of air conditioning, with windows that do not open sufficiently.

Cleanliness & Room Comfort
Most guests find the rooms to be very clean, spacious, and equipped with comfortable beds and high-quality linens, ensuring a restful stay. Many appreciate the modern decor and the inclusion of large bathrooms featuring both a separate bath and shower, along with good quality toiletries. However, feedback on room comfort is mixed, with a notable number of guests reporting significant issues, particularly in the older sections of the hotel. These rooms are often described as grubby, tired-looking, or worn, with instances of cobwebs, cracked sinks, or stained window frames. A recurring complaint is the lack of air conditioning, leading to very hot rooms and uncomfortable sleep, especially when combined with road noise if windows are opened. Some guests also experienced noisy air vents or a persistent humming noise. Other concerns include uncomfortable toilet seats, thin walls allowing noise from adjacent rooms, and general signs of wear such as damaged carpets or broken sink taps.

Dining & Food Quality
The hotel's food quality receives widespread praise, with many guests highlighting the delicious Sunday roasts and fabulous afternoon tea as standout experiences, often noting the generous portions and option for takeaway boxes. Wedding guests consistently commend the exceptional food served during events, from canapés to main meals. The restaurant atmosphere is generally described as tastefully decorated, spacious, and light, contributing to a pleasant dining experience. While breakfast is often considered good and plentiful, some guests have reported issues with items being cold or the buffet running out of popular choices like eggs and sausages. Service in the restaurant can be slow, with some experiencing long waits for their orders, leading to food arriving lukewarm or incorrect. A few guests found certain dishes, such as chicken, to be dry or excessively salty. Additionally, the bar is frequently mentioned for its expensive drinks, which some find disproportionate to the overall value.

Location & Accessibility
The hotel boasts a convenient location just off the M1, making it easily accessible and a practical choice for travelers. Its proximity to Chesterfield and other local areas is also appreciated, offering good road links for exploring the region. The availability of ample car parking is a consistent positive, providing ease for guests arriving by vehicle. However, the hotel's location presents some challenges. Rooms facing the main road are frequently affected by significant road noise, which can disrupt sleep, especially if windows are opened for ventilation. Accessibility within the hotel itself is a concern for some, particularly in the older sections, where poorly illuminated corridors and the absence of lifts can make navigating with luggage difficult. Furthermore, one guest noted a lack of a dip in the pavement outside, posing an obstacle for wheelchair users.

Staff & Service
Feedback on staff and service is notably mixed, though many guests commend the team for being friendly, helpful, attentive, and professional. The wedding coordinators consistently receive exceptional praise for their organization, going above and beyond to ensure seamless events, and their responsive communication throughout the planning process. Guests often highlight the quick check-in and the general willingness of staff to assist with requests. However, a significant number of reviews describe negative interactions, citing instances of rude, dismissive, or unhelpful staff. There are recurring complaints about poor complaint handling by management, with some guests feeling blamed or encountering an arrogant attitude. Issues such as slow service at the bar and in the restaurant, disorganized breakfast service, and a perceived lack of accountability among some team members have also been reported.

Additional Information
The hotel operates a pet-friendly policy, though guests should be aware of a notable daily fee for bringing animals. A common point of concern is the hotel's practice of taking a holding deposit upon check-in, which is often processed immediately and can take several business days to be refunded, causing inconvenience for some. While the hotel is a popular wedding venue offering comprehensive packages, some past clients have reported issues related to company liquidation affecting their bookings, and instances of false advertising regarding special offers, particularly for afternoon tea. Guests frequently mention the pleasant aroma throughout the reception area, contributing to a welcoming ambiance. However, it is important to note that despite some room descriptions, the hotel does not feature full spa facilities such as a pool, sauna, or hot tub, and the gym incurs an additional charge for use.