TownePlace Suites by Marriott Chattanooga Near Hamilton Place

This hotel offers a practical and comfortable stay, particularly appealing to families and extended-stay guests due to its signature feature: well-equipped kitchenettes in many rooms. Its convenient location near the highway also makes it a suitable choice for road trippers seeking an overnight stop. Guests frequently highlight the exceptional friendliness of the staff and the presence of an indoor pool as key amenities. While cleanliness receives mixed feedback, the hotel generally provides a good value. To enhance your experience, consider utilizing the in-room cooking facilities for meals and be prepared for potential variations in room condition.

Facilities & Amenities
The hotel provides a range of amenities designed for convenience and comfort. Many rooms feature a kitchenette, complete with a full-sized refrigerator, two-burner cooktop, microwave, dishwasher, toaster, and coffee maker, along with pots, pans, and utensils, which is highly appreciated by guests looking to prepare their own meals. An indoor pool is available and is a popular feature, especially for families, though some guests have noted issues with the water temperature being too cold or the pool being temporarily closed for maintenance. A fitness center is on-site, but some guests found it to be lacking smaller weights or noted cleanliness issues. Additionally, the hotel offers an outdoor fire pit and a gas grill for guest use, though these are not always available. Free Wi-Fi is provided, though its reliability can be inconsistent. A laundry room with complimentary washers and dryers is also a notable convenience.

Cleanliness & Room Comfort
Feedback on room cleanliness is notably mixed; while many guests found their rooms to be clean and well-maintained, others reported significant issues, including stained carpets, mold in bathrooms, dusty surfaces, and pet hair under beds. Some rooms are described as spacious, while others are considered a little small. Bed comfort also varies, with some guests praising the comfortable beds and pillows, while others found them to be hard or uncomfortable. Noise levels can be an issue, with reports of noise from other rooms and loud plumbing. The bathrooms receive varied comments, ranging from clean to having tiny counters, cracked mirrors, or slow drains. Some guests experienced issues with the air conditioning/heating units not functioning properly or emitting a moldy smell. The TV size in rooms is often noted as being small.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed reviews. Many guests describe it as good, sufficient, and plentiful, with a decent variety of hot and cold items, including scrambled eggs and turkey sausage. However, some found the selection to be limited, with occasional missing items. The breakfast area is often noted as being small, leading to long lines and difficulty accommodating the number of guests, especially during peak times. The coffee supply can be inconsistent, with some guests reporting that it is not refilled frequently enough. The waffle maker is a popular feature but is not always available, particularly on weekdays. Some guests also reported issues with the quality of the turkey sausage.

Location & Accessibility
The hotel's location is generally considered convenient, situated near the highway (I-75) and providing easy access for travelers. Despite its proximity to the highway, some guests found the immediate area to be quiet. It is located within a short driving distance of various restaurants and shopping options, and about 20 minutes from downtown attractions. However, the parking lot is frequently described as small, tight, and often inadequate, sometimes requiring guests to use shared parking with adjacent hotels. During inclement weather, the parking lot has been noted as unplowed. While some guests felt the area was safe, others expressed concerns about it being questionable or having visible litter and vagrants nearby.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and professionalism. Many reviewers commend the staff for going above and beyond to ensure a pleasant stay, providing attentive service and accommodating requests. The check-in and check-out processes are often described as quick and easy, though some guests experienced issues with wrong room keys or computer system problems. While the staff is generally praised, some guests reported inconsistencies with housekeeping service, noting that rooms are cleaned only every three days or that requests for service were not always met promptly. The staff's willingness to offer local recommendations and assist with various needs contributes significantly to a positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, though guests should be aware that a flat fee is typically charged per stay, which some find to be high. The property is described by many as being older or dated, with some areas showing wear and tear and being in need of updates or renovations. Guests have reported various maintenance issues, including non-functional fire pits, broken grills, malfunctioning air conditioning units, and issues with pool heaters. There have also been instances of fire alarms going off unexpectedly at night due to faulty wiring. Some guests experienced unreliable internet service, describing it as weak or being turned off at night. Additionally, issues with room keys and a general lack of prompt maintenance for broken items like office chairs or stairs have been noted.