Premier Inn Llantrisant

The hotel's most celebrated aspect is its consistently comfortable beds and the exceptional staff who go above and beyond to ensure a pleasant stay, creating a reliable and welcoming environment. This makes it an ideal choice for leisure travelers seeking a restful base after exploring local attractions, families looking for a clean and accommodating stay with convenient amenities, and business travelers needing a friendly and efficient stopover. Guests frequently commend the hotel's spotless rooms and convenient location, which offers easy access to key areas. To enhance your stay, consider that while Wi-Fi is available, its performance can be inconsistent, so planning for alternative connectivity might be beneficial for those requiring reliable internet access for work or entertainment. Additionally, many guests highlight the ample and easy parking as a significant convenience.

Facilities & Amenities
The hotel offers a range of practical facilities designed for guest convenience. Parking is widely praised for being ample and easily accessible, providing a hassle-free experience for those arriving by car. While free Wi-Fi is available throughout the property, its performance is a frequent point of concern for guests, often being slow or unreliable, which can be frustrating for those needing consistent connectivity. Rooms are equipped with tea and coffee making facilities, and some guests appreciate the provision of complimentary water. The hotel features lifts for easy access to upper floors. Some reviews mention a fitness room, though it is not a widely discussed feature. Most guests find the basic amenities sufficient for a comfortable stay, despite some wishing for more advanced in-room entertainment options like larger TVs that are often described as small and slow to respond.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless, well-maintained, and tidy. A standout feature is the exceptional comfort of the beds and pillows, with many guests reporting the best night's sleep they have had in a long time. While most rooms are considered quiet, some guests have noted occasional corridor noise or sounds from upstairs rooms, and traffic noise can be an issue if windows are open. Room sizes are generally comfortable, though some found them basic or not overly spacious. Bathrooms are typically clean with hot water and good shower pressure, though a few reviews mentioned minor issues like mold or a worn appearance. In-room amenities like tea and coffee facilities are appreciated, but the TVs are often criticized for being small and slow. Some guests also reported issues with air conditioning randomly switching off or rooms being cold upon arrival, with heating controlled centrally.

Dining & Food Quality
The hotel features an adjacent Beefeater restaurant, which serves both breakfast and evening meals. The breakfast buffet generally offers a good selection of hot and cold items, and many guests find it enjoyable. However, feedback on the food quality is mixed, with numerous complaints about the hot food being served cold, or items like eggs, beans, and mushrooms being overcooked, rubbery, or dried out. Some guests also found the sausages to be of cheap quality. For evening meals, the restaurant's offerings are described as average, with some experiencing supply issues leading to limited menu options. Service at the restaurant can also be inconsistent, with some guests reporting slow or unhelpful staff, and it is often recommended to book breakfast in advance as the restaurant can be fully booked. The restaurant decor is occasionally noted as being tired or in need of refurbishment.

Location & Accessibility
The hotel boasts a highly convenient location, making it easily accessible from the M4 motorway and ideal for exploring the surrounding areas. Guests appreciate its proximity to Cardiff and the Rhondda valleys, making it a suitable base for both leisure and business trips. A significant draw is its close distance to the Royal Mint Experience, which is often within walking distance or a short drive. The hotel is also conveniently located near shops and other restaurants, providing additional dining and retail options. Parking is consistently highlighted as a major positive, with ample and easily available spaces around the building, ensuring a hassle-free arrival and departure for guests traveling by car. While some noted it's outside the city, its accessibility to main roads and local attractions is a key benefit.

Staff & Service
The staff at the hotel consistently receive exceptional praise, standing out as one of the most positive aspects of a stay. Guests frequently describe them as friendly, helpful, welcoming, and attentive, often going above and beyond to assist with various requests. The check-in process is typically smooth and quick, contributing to a positive first impression. Many reviews highlight specific instances of staff providing excellent local information, resolving booking issues, or accommodating special needs, such as assisting guests with mobility challenges or setting up special surprises like an Easter egg hunt for children. Their dedication to providing excellent service and their warm demeanor significantly enhance the overall guest experience, making visitors feel valued and well-cared for throughout their stay.

Additional Information
A recurring and significant concern for many guests is the hotel's Wi-Fi performance. While free Wi-Fi is provided, it is frequently described as appalling, slow, and prone to disconnection, making it largely unsuitable for business needs, streaming, or even basic browsing. Even the paid "ultimate" Wi-Fi is reported to be unreliable, leading to frustration for those dependent on internet access. Some guests have noted issues with housekeeping, where "do not make up my room" signs were occasionally ignored, and personal belongings were moved. The hotel has a thoughtful policy of assigning rooms on the ground floor near reception for lone women, which is appreciated for safety. Additionally, some guests mentioned ongoing building work or refurbishment, which generally did not cause significant disruption but indicated that parts of the hotel are being updated.