Premier Inn Burgess Hill

The hotel is widely celebrated for its exceptionally dedicated staff, who consistently go above and beyond, making guests feel as though they are staying in a boutique establishment rather than a chain hotel. This commitment to service is a signature feature, transforming routine stays into memorable experiences. Guests frequently highlight the cleanliness and comfort of the rooms, alongside the convenience of ample parking and a well-regarded restaurant. It is an ideal choice for business travelers seeking a reliable and friendly base, often staying for extended periods, and for families who appreciate the staff's attentiveness to children and the availability of family-friendly facilities. Sightseers also find it suitable due to its easy accessibility to Brighton. To enhance your stay, consider upgrading to a Premier Plus room for a more modern and comfortable experience, and be prepared for potential variations in room temperature control, which is a recurring theme in feedback.

Facilities & Amenities
Guests generally find the hotel provides the necessary facilities for a comfortable stay, though some aspects receive mixed feedback. The Wi-Fi service is noted as being slow for standard users, prompting some to recommend the paid "Ultimate Internet" for better speed. While the hotel offers TVs in rooms, some guests report issues with reception or remote functionality. A recurring point of concern is the lack of shaving sockets in bathrooms, and the hotel does not provide adapters. The presence of a lift is appreciated for accessibility, particularly for guests with mobility needs or those on higher floors. However, the air conditioning system is a frequent source of complaint, with many rooms experiencing issues with temperature control, often being too warm, and sealed windows preventing natural ventilation. Some guests also noted the absence of EV charging on site.

Cleanliness & Room Comfort
The hotel generally receives high praise for its clean rooms and comfortable beds, ensuring a restful night's sleep for most guests. Many rooms are described as quiet, contributing to a peaceful atmosphere. However, feedback on room condition is mixed; while Premier Plus rooms are consistently lauded as modern, well-equipped, and very comfortable, some standard rooms are noted as being "tired" or in need of refurbishment, with occasional reports of peeling paint, broken curtains, or stained floors. A significant recurring issue is temperature control, with numerous guests experiencing rooms that are too hot due to sealed windows and ineffective air conditioning or heating systems, leading to uncomfortable nights. Some isolated complaints mention dirty bathrooms, including hair or limescale, and noise from adjacent or upstairs rooms.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, is frequently commended, with many guests noting its improvement and wide variety of options, including freshly cooked items. The meal deal is often highlighted as good value, and the food quality in the restaurant is generally well-received, with the pizza being a standout recommendation. Specific dishes like fish and scampi also receive positive mentions. However, some guests report issues with the restaurant's atmosphere, describing it as lacking vibrancy and primarily used by hotel residents. Service can sometimes be slow due to staff shortages, and there are occasional complaints about sticky tables or dirty plates. Despite these minor issues, the overall consensus points to a satisfying and convenient on-site dining experience, especially for breakfast.

Location & Accessibility
The hotel's location is highly valued for its convenience and accessibility. It boasts ample free parking, making it an excellent choice for guests traveling by car, though some note the presence of learner drivers in the car park. Situated in a business park, it offers a quiet environment, albeit not a scenic one. The hotel is well-positioned for easy access to Brighton, approximately 20-30 minutes by car, and a train station is about a 20-minute walk away, providing a quick 15-minute journey into the city. A Tesco supermarket is conveniently located just a two-minute walk away. Its proximity to Gatwick Airport (around 30 minutes) and local offices makes it particularly suitable for business travelers. While generally easy to reach, some foot passengers found getting to and from the estate a bit awkward.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their friendliness, attentiveness, and professionalism. Guests frequently highlight their willingness to go "above and beyond," making every request feel manageable and contributing to a welcoming atmosphere. The check-in and check-out processes are described as quick and efficient. Many reviews commend specific individuals for their exceptional service, noting their hard work and dedication, even when facing staff shortages. The team is particularly praised for their family-friendly service, showing great care and attention to children. While the vast majority of feedback is positive, some guests reported difficulties reaching the hotel by phone and issues with lost and found items, suggesting occasional lapses in communication despite the otherwise stellar service.

Additional Information
Guests should be aware of certain operational aspects and unique features. The hotel implements a cleaning by request policy, meaning rooms are not automatically serviced daily. There is also an early check-in fee of £10, which some guests found surprising. A notable point of feedback concerns the single sheet toilet paper provided, which some guests found inconvenient. While the hotel generally maintains its facilities, some reviews mention a broken grate in the car park as a minor hazard. On a positive note, the hotel offers a thoughtful lucky box treat for kids upon arrival, enhancing the family experience. However, there have been recurring issues reported with the lost and found service, with guests struggling to retrieve forgotten belongings.