Malmaison Leeds

This hotel stands out for its prime central location and the exceptional service provided by its staff, making it a memorable choice for guests. Its signature feature is its ability to offer a tranquil retreat despite being in the heart of the city, appealing to a diverse range of travelers. Business travelers appreciate its proximity to the train station and city amenities, while couples and sightseers find it ideal for exploring Leeds' attractions, shopping, and vibrant nightlife. The hotel is also a great fit for concert-goers due to its accessibility to venues. Guests consistently highlight the comfortable beds and spacious rooms as key elements of a pleasant stay. To enhance your experience, consider requesting a room away from the street-facing side for a quieter night, and remember to pre-book parking for potential discounts.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Many guests enjoy the hotel's bar, often described as funky, well-stocked, and a pleasant spot for cocktails, though some found the pricing less reasonable, leading to a quieter atmosphere at times. Free Wi-Fi is available and generally reported as fast and reliable, ensuring guests can stay connected. Rooms are often equipped with a coffee machine, with some deluxe rooms featuring Nespresso machines, and thoughtful touches like Ferrero Rocher chocolates. While the hotel does not feature a swimming pool or a dedicated fitness center, the overall ambiance and in-room amenities contribute to a comfortable stay. Some guests noted the absence of a minibar or complimentary bottled water in rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort is largely positive, with many praising the spacious rooms and the exceptionally comfortable beds, often described as "sleeping on clouds" and ensuring a restful night's sleep. The bedding and linens are frequently highlighted for their quality. While most guests find the rooms clean, some reviews mention areas where the decor appears tired or dated, with occasional reports of scuffed walls, grubby carpets, or minor maintenance issues like peeling paint and loose tiles in the bathroom. Noise levels can be a concern, particularly from outside street noise or nearby nightclubs on weekends, though many guests found their rooms surprisingly quiet, especially those located at the back of the hotel. Some rooms have experienced issues with air conditioning or heating, and a few guests noted a lack of convenient plug sockets near the beds.

Dining & Food Quality
The hotel's dining options generally receive positive feedback. Breakfast is frequently praised as excellent, with a good variety of quality items, including a cooked-to-order menu. However, some guests noted that the hot food could arrive cold and that service could be slow, particularly during busy periods. The restaurant and brasserie are commended for their tasty food and good value, with popular dishes including steak, burgers, and chicken. The bar also serves a selection of well-received food items. Afternoon tea is highlighted as exceptional, offering delicious savouries and cakes, though service for this can sometimes be slow. Room service is available and generally found to be prompt, with guests enjoying the quality of the in-room dining options.

Location & Accessibility
The hotel boasts an excellent central location, placing guests in the "heart of the city" and within easy walking distance of numerous attractions, shopping areas, restaurants, and bars. Its proximity to the train station is a significant advantage, often just a five-minute walk away, making it highly convenient for arrivals and departures. While the hotel does not offer on-site parking, it has a partnership with a nearby Q-Park, which is typically a short walk away. Guests are advised that parking can be expensive, but discounts are available if pre-booked through the hotel. Some guests noted that navigating the city's road system, with its bus gates and one-way streets, can be tricky for drivers.

Staff & Service
The staff consistently receive overwhelmingly positive feedback, frequently described as friendly, attentive, helpful, and professional. Guests often highlight their willingness to go above and beyond, from providing a warm welcome at check-in to assisting with luggage storage and offering local recommendations. The check-in process is generally smooth and efficient, with staff often accommodating early arrivals and offering complimentary room upgrades for special occasions. The team is also praised for their problem-solving abilities, such as relocating guests to quieter rooms when needed. The hotel's pet-friendly service is particularly appreciated, with staff making furry companions feel welcome and even providing goody bags. Overall, the staff's dedication to providing excellent customer service is a recurring theme, significantly enhancing the guest experience.

Additional Information
The hotel offers a notable pet-friendly policy, welcoming dogs with thoughtful amenities like goody bags, which is highly appreciated by guests traveling with their pets. Some guests noted a unique hotel policy allowing them to forfeit room cleaning for stays longer than one night in exchange for complimentary cocktails at the bar. While the hotel is housed in a historic building, some areas of the decor are described as tired or dated, suggesting a need for refurbishment in certain rooms. Guests should be aware that some of the "cosy" room types are quite small and may not be ideal for two people. Loyalty program benefits, such as room upgrades and other perks, are often extended to returning guests.