DoubleTree by Hilton Lincoln

The hotel is highly regarded for its riverside location, offering picturesque views and easy access to the city's attractions. Its rooftop bar is a signature feature, providing stunning vistas over the water and city skyline. This makes the hotel an excellent choice for sightseers and leisure travelers looking to explore the area on foot, as well as couples seeking a romantic setting. Business travelers also find it a solid option due to its central position and convenient amenities. While many guests praise the friendly staff and overall cleanliness, recurring feedback highlights issues with room views and the condition of some common areas. For a more comfortable stay, guests are advised to inquire about room views upon booking and be aware of the on-site parking situation, which is frequently described as expensive and limited, often necessitating off-site alternatives.

Facilities & Amenities
Guests generally appreciate the range of facilities available, contributing to a convenient stay. The hotel offers a gym for those wishing to maintain their fitness routine, though some describe it as small. Free Wi-Fi is consistently available and functions well throughout the property, ensuring guests can stay connected. In-room amenities typically include a TV, tea and coffee facilities, a safe, air conditioning, and USB ports for charging devices. However, some guests note the absence of a mini-fridge and a lack of complimentary water bottles in the rooms. The popular rooftop bar is a significant draw, offering a vibrant atmosphere and impressive views, while function rooms are available for events, though their use can sometimes lead to noise concerns for other guests.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests report their rooms are clean and well-maintained, with some describing them as spacious and modern. However, a significant number of reviews highlight concerns regarding stained carpets in both rooms and corridors, as well as cracked sinks and tiles in bathrooms, suggesting a need for refurbishment. Bed comfort varies widely; some guests praise the comfortable beds and quality linens, while others find the mattresses excessively firm or describe them as creaky, leading to disturbed sleep. Noise levels are a frequent complaint, stemming from event noise on upper floors, general corridor noise from other guests, and a persistent humming noise from the air conditioning system, even when turned off. Bathrooms are generally well-equipped with good shower pressure, though some designs are noted as impractical.

Dining & Food Quality
The hotel's dining options receive varied but generally positive feedback, particularly concerning breakfast. Most guests describe the breakfast as good to excellent, offering a wide variety of choices, including cooked and non-cooked items, served in a buffet style. However, some mention issues with food being cold or limited options for specific dietary needs. The restaurant, often identified as a Marco Pierre White restaurant, garners mixed reviews for its food quality; while some guests enjoy delicious meals, others find the dishes disappointing, bland, or poorly prepared. The bar food is often praised for its quality. A consistent highlight for many guests is the warm cookies provided upon arrival, a signature welcome that is widely appreciated. Room service is available, though some guests report missing items or unexpected food quality.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets. Situated directly on the riverfront or quay, it offers easy and short walks to the town centre, numerous restaurants, bars, and other attractions. Guests find it conveniently positioned for exploring the city, including landmarks like Lincoln Castle and the Cathedral, though the latter involves an uphill walk. Proximity to the train station and local amenities like a nearby convenience store also adds to its appeal. However, parking is a significant and recurring point of contention. The on-site parking is described as expensive, having limited spaces, and being tight or difficult to navigate. Many guests recommend using the nearby Lucy Tower car park as a more affordable and often more accessible alternative.

Staff & Service
The hotel's staff consistently receives high praise, with guests frequently highlighting their friendly staff, helpful staff, and attentive service. Many reviews commend the professional and courteous demeanor of the team, particularly at check-in, which is often described as smooth and efficient. The signature warm cookies offered upon arrival are a much-appreciated touch. While most interactions are positive, some guests report isolated instances of unhelpful or indifferent staff attitudes, particularly when addressing complaints about room issues or noise. Housekeeping is generally effective, though a few guests note minor oversights or premature entry. The hotel is also noted for its pet-friendly policy, accommodating guests traveling with their animals, though specific limitations on where pets are allowed are sometimes mentioned.

Additional Information
Several important details emerge from guest feedback that do not fit neatly into other categories. A prominent recurring theme is the hotel's renovation needs, with many guests observing that the property, particularly its carpets and some bathroom fixtures, appears tired or dated and is in need of refurbishment. Another significant point of concern is the event noise policy; the hotel frequently hosts functions and parties on upper floors, which can lead to considerable noise disruption for guests in rooms below, sometimes lasting late into the night. While staff may offer solutions like earplugs or room changes, the issue itself is a consistent complaint. Guests also frequently note the absence of complimentary water bottles in rooms and occasional issues with Hilton Honors benefits not being fully recognized or applied.