Best Western Royal Inn

This hotel is widely regarded as a convenient traveler's pit stop, particularly appealing to pet owners due to its accommodating policy. Its signature feature is its strategic location right off the interstate, offering easy access to local attractions and amenities. Guests frequently highlight the hotel's overall cleanliness, the comfort of its beds, and the generally friendly staff. It serves as an ideal choice for families exploring the area's sights and budget-conscious guests seeking a practical stay. To ensure a smooth experience, it is advisable for guests to confirm pet policies and associated fees in advance, and those sensitive to noise might consider requesting a room away from the main road.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. Many guests appreciate the outdoor pool, often described as clean and refreshing, and available for use until late hours. A fitness center is present, though noted as minimal. Rooms are generally equipped with a refrigerator, microwave, and TV, enhancing convenience for guests. However, a significant point of concern for many is the absence of an elevator, which can pose a challenge for guests with mobility issues or heavy luggage, especially for rooms on upper floors. Parking is frequently mentioned as tight, sometimes on an incline, and can be awkward due to a retaining wall, making loading and unloading difficult. Some guests also note the laundry machines are located outside.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied, with many praising the clean rooms and comfortable beds that contribute to a restful sleep. Some appreciate the quiet environment and the presence of taller toilets. However, a notable number of reviews report issues such as rooms having an odd smell or being masked by strong perfume, and instances of dirty bathroom floors, stained carpets, chipping paint, and even bugs or mold in bathrooms. Some guests experienced sunken mattresses, leaking shower heads, or a lack of sufficient towels. Noise from neighboring rooms or the street is occasionally reported due to thin walls, and some non-smoking rooms were noted to smell of smoke.

Dining & Food Quality
The hotel provides a complimentary breakfast, which receives mixed reviews regarding its quality and variety. Many guests find the breakfast area to be clean and the food to be adequate or decent, often including waffles, sausage, eggs, and biscuits and gravy. The gravy specifically garners positive comments from some. However, other guests describe the breakfast as basic, with issues such as hard biscuits, powdered egg patties, or limited options. Some report that items like coffee or juice were watered down, and occasionally, items were not replenished promptly. A few guests also noted a smoke smell in the breakfast area.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being conveniently situated right off I-24 and easy to find. It offers easy access to popular attractions such as Lookout Mountain, Ruby Falls, and Rock City, making it a good base for sightseeing. Guests appreciate its proximity to amenities, with a Walmart and various restaurants (including Logan's Roadhouse) within walking distance, along with nearby gas stations. While many describe the immediate area as safe, some express concerns about the surrounding vicinity. Parking can be challenging due to its tight layout and incline, particularly for larger vehicles.

Staff & Service
The staff generally receives positive remarks for their friendliness, helpfulness, and welcoming demeanor, with many guests praising their attentiveness and quick check-in process. Some specific staff members are commended for going out of their way to assist guests with issues like TV problems. However, there are also reports of less positive interactions, including instances of staff being perceived as rude, unhelpful, or difficult to understand. Recurring issues include housekeeping not cleaning rooms daily or emptying trash unless specifically requested, and significant problems with refunds or room changes, where guests felt they were unfairly charged or denied accommodations despite prior bookings.

Additional Information
A key aspect of this hotel is its pet-friendly policy, though guests should be aware that fees apply per pet, and these can sometimes be unclear until arrival. The hotel has a limited number of designated pet rooms, and the pet area can be challenging to access. While the hotel offers smoking rooms, some guests report that the smoke smell permeates into non-smoking areas. The property features exterior corridor access, which some guests prefer, though others find it less secure. Guests should note that daily room cleaning is not standard and must be requested. The hotel also has laundry machines located outside on a walkway.