Chattanooga Marriott Downtown

The hotel serves as a highly convenient urban hub, primarily distinguished by its direct connection to the convention center, making it an ideal choice for business travelers and event attendees seeking seamless access to conferences and large gatherings. Guests frequently commend the hotel's overall cleanliness, its strategic downtown location, and the consistently friendly and helpful staff. While many appreciate the comfortable accommodations, some guests have noted issues with room comfort, including air conditioning effectiveness, bed comfort, and noise levels due to thin walls. Families attending events or exploring the city find the location and amenities suitable, and sightseers benefit from its proximity to attractions. To enhance your stay, be prepared for significant parking costs, and if you are a light sleeper, consider requesting a room away from high-traffic areas.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance the guest experience. Many guests appreciate the well-equipped fitness center, which is described as immaculate and extensive, featuring modern machines. The rooftop pool or outdoor pool area is often highlighted as beautiful and relaxing, though some have noted issues with cleanliness or hot walkways. The lobby bar is a popular spot, offering a lively atmosphere with live music on weekends and a good selection of spirits, though some found service slow or the lighting too bright. A convenient coffee shop or Peet's coffee bar is available on-site. The M Club provides complimentary appetizers and breakfast for eligible guests, though its offerings and accessibility can vary, sometimes being smaller or closed on weekends. Valet parking is available and generally praised for its efficiency, and a convenience store or market in the lobby provides easy access to snacks and essentials. While Wi-Fi is generally available, some guests reported connectivity issues.

Cleanliness & Room Comfort
Guest feedback on cleanliness is largely positive, with many describing rooms as spotless, fresh, and well-maintained, contributing to a comfortable and safe feeling. However, some isolated reports mentioned issues such as dirty carpets, mold in showers, or peeling surfaces in bathrooms. Room comfort receives mixed reviews; while many find the rooms spacious, modern, and well-appointed, others describe them as old, tired, or lackluster. Bed comfort is a recurring theme, with some guests praising the comfortable and cozy beds, while others found them too soft, lumpy, or akin to sleeping on a hard surface, with pillows often described as flat. Noise levels are a significant concern for many, with thin walls allowing sounds from neighboring rooms, hallways, and even street noise to be easily heard, impacting sleep quality. Air conditioning effectiveness is also inconsistent, with some rooms struggling to cool down sufficiently, leading to uncomfortable temperatures. In-room amenities like mini fridges and coffee makers are appreciated, but the availability of microwaves is limited, often requiring guests to search for a communal one. Bathroom doors are frequently mentioned, with some finding their design (e.g., opaque glass, barn doors) to be inconvenient or lacking in privacy.

Dining & Food Quality
The hotel provides various dining options that receive mixed but generally positive feedback. The on-site restaurant offers meals that many guests describe as excellent, tasty, and well-seasoned, though some found the menu limited or the food lacking in "heart or soul." Breakfast is available, often as a buffet, and is generally considered good, with complimentary options for some guests, though others noted a basic selection or the absence of free breakfast. The bar food menu is also appreciated, with specific items like the brisket sandwich and steak and fries receiving positive mentions. Room service is available and often praised for its promptness and good service, though some guests noted additional charges or limited menu choices. The M Club food offerings, including complimentary appetizers and snacks, are valued by members, despite occasional reports of items running out. A coffee shop within the hotel is a convenient option for quick beverages and pastries.

Location & Accessibility
The hotel's central location is a major highlight, particularly its direct connection to the convention center, which is highly convenient for attendees. Guests appreciate being within easy walking distance to numerous downtown attractions, including the Aquarium, Children's Discovery Museum, and various restaurants and nightlife spots. The riverfront area is also easily accessible. For those not wishing to walk, a free city shuttle system has a stop directly in front of the hotel, providing convenient access to downtown amenities. Parking is a frequently discussed topic; while valet parking is available and often praised for its efficiency, self-parking in the attached parking garage is also an option. However, parking is consistently described as expensive, with daily fees ranging significantly, and some guests found the garage tight or difficult to navigate. The hotel also offers easy interstate access, making arrivals and departures straightforward.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviews highlight the friendly staff, describing them as exceptionally helpful, attentive, professional, and welcoming across all departments, from the front desk to housekeeping and restaurant personnel. The check-in process is generally described as quick and smooth, though some guests experienced delays or issues with room readiness, especially during peak event times. Housekeeping is often commended for maintaining clean rooms daily, though a few guests reported inconsistencies in service or intrusive practices like entering rooms without knocking. The valet service is frequently singled out for its efficiency, promptness, and the helpfulness of its attendants. M Club staff are noted for their passion and knowledge of the area, enhancing the guest experience. While most interactions are positive, some guests reported concerning security interactions regarding noise complaints, noting a perceived inconsistency in how such complaints were handled across different guest groups.

Additional Information
Guests should be aware of several hotel policies and features that impact the stay. The rewards program benefits are appreciated by loyal members, though some expressed disappointment with the lack of elite recognition or difficulty in applying points. The hotel has a physical card policy for deposits, which can be inconvenient for guests relying on mobile wallets or cash app cards. There are recurring issues with room assignment discrepancies, where pre-booked room types, particularly king beds, are not always available upon arrival, sometimes being given away to other guests. The Club access policy can also be restrictive, with some guests unable to purchase access or finding that only one elite card is provided for multiple occupants. While early check-in and late check-out are sometimes accommodated, they are not guaranteed. Guests have noted challenges with adjoining room requests, despite prior arrangements. Concerns were raised about room entry protocols, with some instances of staff entering rooms without knocking or leaving doors ajar. Microwave availability is limited to communal areas, and complimentary breakfast is not standard for all guests. Key card functionality can be inconsistent, leading to frustration. The hotel has experienced fire alarm procedures, which, while necessary, can be disruptive.