The Empire Hotel & Spa

This hotel is celebrated for its enduring legacy as a family-owned establishment, fostering a unique sense of warmth and belonging that makes guests feel like they are returning home. This commitment to personal service and consistent quality has cultivated an exceptionally loyal clientele, with many visitors returning for decades. The hotel's appeal extends to couples seeking a romantic and elegant escape, families looking for comfortable accommodations and engaging facilities, and sightseers who appreciate its prime location near key attractions. Guests consistently highlight the exceptional staff, the high standard of cuisine, and the comfortable, well-maintained rooms. To enhance your stay, consider booking the dinner, bed, and breakfast option for outstanding value and a memorable dining experience, and take advantage of the convenient on-site parking.

Facilities & Amenities
The hotel offers a comprehensive range of facilities designed for relaxation and well-being. Most guests appreciate the inviting indoor pool, complete with a sauna and steam room, providing a perfect retreat after a day of exploring. There is also a gym available for those wishing to maintain their fitness routine. During warmer months, a small outdoor pool with a terrace offers an additional option for leisure. The hotel features numerous elegant lounges and a well-stocked bar, creating a comfortable ambiance for socializing or quiet relaxation. While the indoor pool is generally well-received, some guests noted that the water temperature could be quite cold, making it less suitable for young children, and a few mentioned a lack of regular cleaning in the pool area.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms and public areas as spotless and immaculate. The rooms are generally found to be comfortable, warm, and well-appointed, with many featuring a modern and luxurious decor. Most guests enjoy a restful night's sleep on the comfortable beds, often king-sized with high-quality linen, though a few found the mattresses too firm or the pillows too flat. Room amenities frequently mentioned include a fridge, coffee maker, and spacious bathrooms with large walk-in showers or separate baths. While generally quiet, some rooms, particularly those facing the street, experienced noise from early morning deliveries. A recurring concern for some guests, especially in higher-floor rooms, was inconsistent hot water supply, and a few noted minor issues like draughts from windows or signs of wear on bathroom fixtures.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the high-quality food served for evening meals. Most guests are impressed by the varied menu, which typically offers a four-course dinner with excellent choices and value. The cuisine is consistently described as delicious, beautifully prepared, and accommodating of dietary requirements, such as gluten-free options. Breakfast is generally considered copious and fresh, with cooked-to-order options like scrambled eggs, though some guests desired more variety in the buffet selection, such as cheeses or alternative vegetarian choices. A few guests noted that some buffet items could be cold or toast undercooked. While the main dining is highly praised, some isolated feedback mentioned specific dishes like steak or chips not meeting expectations, or a limited sandwich menu.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for exploring the area. Guests appreciate its proximity to the pier, the promenade, and the main shopping street, all within easy walking distance. It is also ideally situated near the Great Orme, with the tramway and cable car just a few minutes away, offering easy access to scenic views. For those arriving by public transport, the train station is also conveniently close. A significant advantage highlighted by many guests is the hotel's private parking, which is described as very practical and convenient. The hotel manages multiple parking areas, including a system for leaving keys to allow for car movement, ensuring ample space for guests, often with a free permit provided.

Staff & Service
The staff at this hotel consistently receive glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend their professional yet warm demeanor, noting that nothing is too much trouble and that they go the extra mile to ensure a pleasant stay. The check-in process is often described as quick and welcoming. Many reviews highlight the remarkable longevity of the staff, with some having worked at the hotel for decades, which contributes to the consistent, high standard of service and a palpable family-run atmosphere. This dedication creates a strong sense of loyalty among guests, many of whom return year after year, feeling genuinely cared for and appreciated by the entire team.

Additional Information
The hotel's rich history as a family-owned establishment for over 75 years is a unique aspect that resonates deeply with guests, contributing to its distinctive charm and the strong sense of loyalty among its clientele. Many guests appreciate the evening entertainment, particularly the pianist who performs in the lounge, creating a relaxing and enjoyable atmosphere. Thoughtful touches in the rooms, such as homemade shortbread and plush dressing gowns, enhance the guest experience. For families, a collection of DVDs is available for borrowing, providing entertainment on cooler evenings. While the hotel is generally very accommodating, some guests noted that the sunbeds around the outdoor pool area were limited.