Keles Hotel

The hotel offers a welcoming and convenient stay, primarily distinguished by its exceptionally friendly staff and a prime central location that places guests at the heart of the city. This combination makes it an excellent choice for sightseers and explorers eager to access local attractions, restaurants, and shops with ease. Guests consistently highlight the hotel's great value for money, making it appealing to budget-conscious travelers seeking an affordable yet comfortable experience. The spacious rooms are a notable feature, providing ample space for relaxation, which is particularly beneficial for families or those desiring extra comfort. The hotel's commitment to guest satisfaction is further underscored by the consistently praised tasty and varied breakfast. To enhance your stay, guests recommend taking advantage of the staff's willingness to assist with transportation and parking, and be prepared for a compact elevator experience.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, with the elevator being a recurring point of discussion; it is often described as old, small, and having limited capacity, which can be a challenge for guests with luggage or those seeking quick access. While some guests found the Wi-Fi to be fast, others reported issues with its functionality. The air conditioning also received mixed feedback, with some noting it was not working effectively or not cold enough, sometimes due to dirty filters. On a positive note, the lobby provides convenient access to complimentary tea and coffee throughout the day. Some rooms were found to lack a refrigerator, and a few guests reported issues with door locks not working or showers leaking. The overall impression of the building's infrastructure is that it is older, though some rooms offered rapid heating.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests praised the spacious rooms and found them to be clean and tidy, with comfortable beds and clean linens and towels ensuring a restful stay. The bathrooms were often described as exceptional and well-equipped. However, a significant number of reviews indicated issues with overall cleanliness, mentioning instances of cockroaches, dirty carpets, stained old beds, and torn linens. Some guests also noted that the area under the bed was dirty and that toilet amenities like brushes were missing. Noise levels were a concern for some, with reports of construction noise from outside and general disturbances impacting sleep quality. Additionally, some rooms were described as having a smell of humidity or cigarettes, and issues with ventilation were occasionally reported.

Dining & Food Quality
The breakfast experience at the hotel garners overwhelmingly positive feedback, frequently highlighted as a major strength. Guests consistently describe it as tasty, delicious, and offering a great variety of options, often presented as an impressive and large buffet. The selection includes a nice array of both cold and hot food items, contributing to a satisfying start to the day. Some guests even received special, individually prepared dishes, such as "Menemen," and a thoughtful evening treat of watermelon was also noted. While the vast majority of comments praise the quality and abundance of the food, a few isolated reviews mentioned the buffet was not up to expectations or lacked cleanliness. Overall, the dining experience, particularly breakfast, is a significant draw for many visitors.

Location & Accessibility
The hotel's central location is a standout feature, consistently praised by guests as perfect and ideal for exploring the city. It is situated in the middle of the city, offering easy access to a multitude of local attractions, restaurants, shops, and supermarkets. Guests appreciate being within walking distance of popular sites like the botanical garden and the Rize Castle, as well as the beautiful seashore boulevard walkway. While the location is highly convenient, parking is a frequent topic of discussion. Many guests found street parking to be difficult or unavailable, with streets often occupied. However, the hotel staff often assists with managing parking, and a valet car parking service is available, which some guests found to be free and very helpful. A minor drawback mentioned by some is the proximity to a construction site, which can lead to noise.

Staff & Service
The hotel's staff consistently receives exceptional praise, standing out as one of the most positive aspects of the guest experience. Reviewers describe the team as incredibly friendly, helpful, welcoming, attentive, cooperative, and hospitable. Their willingness to assist with various needs, from transportation arrangements to parking assistance and luggage handling, is frequently highlighted. Guests appreciate the quick check-in process and the staff's proactive approach, often smiling and offering help before being asked. Specific mentions include assistance with booking day trips and the convenience of having Arabic-speaking staff at the front desk, which was particularly helpful for some visitors. The overall sentiment is that the staff's dedication to providing excellent customer service significantly enhances the stay, making guests feel valued and well-cared for.