Kackar Resort Hotel

The hotel offers a serene escape, with its signature feature being its picturesque location nestled by a river amidst nature, providing stunning views and a peaceful atmosphere away from the main crowds. This makes it an ideal choice for nature lovers and those seeking relaxation, as well as families looking for a tranquil base to explore the region. Many guests highlight the generally friendly and attentive staff, who contribute significantly to a welcoming experience. While the cleanliness of the rooms receives mixed feedback, the hotel's overall setting and the quality of its food offerings, particularly dinner, are frequently praised. To ensure a comfortable stay, guests might consider inquiring about room amenities like air conditioning, as some reviews mention its absence, and be prepared for a walk if planning to visit the main plateau area.

Facilities & Amenities
The hotel offers various amenities, though guest experiences are mixed. Many appreciate the spacious rooms and the presence of a balcony in some units, often overlooking the river. The outdoor area with swings and small huts next to the stream is frequently highlighted as a clean and enjoyable space for relaxation. However, several guests expressed disappointment regarding the fitness center and spa, which were often found to be closed or out of service. A common complaint is the absence of air conditioning, making rooms uncomfortable during warmer periods, and the lack of an iron for guest use. While Wi-Fi is available, some found its speed to be very slow. Issues with in-room amenities like a non-working fridge, broken safes, or inconsistent hot water supply were also noted by some visitors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many visitors found their rooms to be clean and hygienic, others reported significant issues, including dirty sheets, dust, spiderwebs, and even rodent droppings. Some also mentioned stained towels and concerns about the water quality affecting their perception of cleanliness. Regarding comfort, rooms are generally described as spacious and equipped with heaters for colder weather, ensuring warmth. However, several guests noted that the furniture is old and the rooms are not well-maintained, with issues like sagging mattresses and stained bathroom walls. The absence of air conditioning is a frequent complaint, impacting comfort during warmer periods. Additionally, noise levels from adjacent rooms and corridors are a concern for some, as the rooms are not well soundproofed, leading to disturbances.

Dining & Food Quality
The dining experience at the hotel receives varied feedback from guests. The breakfast is often described as good, sufficient, and delicious, with some appreciating the traditional set and fresh products. However, other guests felt the breakfast lacked variety and could be improved, with some noting extra charges for items like omelets. The restaurant generally garners positive comments for its food quality, with many dishes being praised as tasty and delicious, particularly dinner. The kitchen team and specific chefs are frequently commended for their attentive service and hospitality, enhancing the dining atmosphere. Conversely, a few guests found the food average or noted that many dishes were unavailable. Some isolated reports also raised concerns about hygiene in dining areas.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, offering a picturesque setting by a river amidst the natural beauty of the high mountains. Guests appreciate its peaceful atmosphere, often noting it's situated away from the main crowds of Ayder while still being near main attractions. The views from the hotel are frequently praised, contributing to a relaxing stay. However, some guests found the access road difficult to locate initially. While the hotel is considered central for exploring the region, it is a 20-25 minute walk to the main Ayder plateau and its restaurants, which can be challenging, especially for those with children or elderly companions, and the main entrance features a steep slope. Ample parking is available on-site, making it a convenient choice for guests traveling by car.

Staff & Service
The staff and service at the hotel elicit a wide range of opinions from guests. Most visitors praise the staff for being friendly, helpful, attentive, and welcoming, with particular commendation for the hospitality and professionalism of the restaurant team. Many appreciate their willingness to sort out issues and provide excellent service, including daily cleaning and housekeeping. However, a significant number of guests reported negative experiences, describing some staff as unhelpful, rude, uninterested, or even arrogant, particularly at the reception. A common challenge mentioned is the limited English skills of some staff members, which can hinder communication. Some guests also felt that staff were unwilling to accommodate requests or were quick to mention extra charges for services.

Additional Information
For guests seeking a different experience, the hotel also offers bungalow accommodations, which are noted for their fantastic location by the creek and good insulation, providing a unique connection with nature. However, some guests reported significant issues with the bungalows, including cleanliness concerns, lack of hot water, and a notable absence of keys or locks, raising safety concerns. The hotel is often frequented by tour groups, and some guests found their experience to be more positive during the off-season when the hotel was less crowded. A unique atmospheric detail mentioned by some is the opportunity to enjoy the fireplace while traditional music, like the tulum, is played, adding to the local charm.