The St. Regis Mardavall Mallorca Resort

The hotel is widely celebrated for its exceptional hospitality and stunning grounds, offering a serene and luxurious escape. Its signature feature is the consistently praised, attentive service that makes guests feel like family, setting a high standard for a five-star experience. The property's beautiful gardens and spacious accommodations further enhance the stay, providing a peaceful and indulgent retreat. This makes it an ideal choice for families seeking a welcoming environment with excellent children's facilities, couples desiring a tranquil and romantic getaway, and luxury seekers who appreciate refined elegance and meticulous attention to detail. Guests frequently highlight the hotel's commitment to providing a memorable experience through its dedicated staff and well-maintained facilities. To maximize your visit, consider booking the Michelin-starred restaurant well in advance, and be aware that while the hotel is family-friendly, some areas might experience lively activity, so plan accordingly if seeking absolute quiet.

Facilities & Amenities
The hotel offers a comprehensive range of facilities designed for relaxation and enjoyment. Guests highly praise the multiple swimming pools, including a main pool with three-tiered infinity pools that prevent overcrowding, and a dedicated kids pool area. The Arabella Spa is a significant highlight, described as an oasis of calm featuring various saunas, a steam room, a hot tub, and offering rejuvenating treatments and massages. While some found the gym to be somewhat inadequate for the property's size, others noted it was very complete. The beautifully landscaped gardens and well-kept grounds provide a serene atmosphere for strolling. Additional conveniences include a stylish Lobby Bar and the availability of electric bikes for exploring the surroundings.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many highlighting the spacious rooms and impeccable cleanliness. The comfortable beds and high-quality linens contribute to a restful sleep experience. Most rooms feature a balcony, with many offering stunning sea views, though some guests were disappointed with views of parking lots or construction work. While the rooms are often described as beautiful and well-maintained, some reviews indicate that the decor feels dated or tired, suggesting a need for modernization. Minor issues mentioned include a somewhat uncomfortable sofa bed in some suites, and occasional noisy air conditioning. The bathrooms are generally spacious, though some found them a little crowded or noted less impressive cosmetics.

Dining & Food Quality
The hotel's dining experiences receive mixed but generally positive reviews. The breakfast is consistently praised for its excellent variety, high quality, and abundant selection, offering a delightful start to the day. The Mar Restaurant is frequently highlighted for its exceptional food and best views, with guests particularly enjoying its delicious menu. The Terra Restaurant is noted for its delicious food, featuring varied local products and providing a good option for everyday dining. However, some guests found the overall food quality in certain restaurants to be bland or underwhelming, and service times could be slow. The Michelin-starred Es Fum restaurant is described as a memorable culinary experience, though reservations are highly recommended due to its popularity.

Location & Accessibility
The hotel boasts a great location that is both serene and convenient, situated near the port and offering easy access to Palma and other island attractions. It is considered a convenient location for first-time visitors looking to explore the island. While the property offers breathtaking views, it's important to note there is no direct private beach access; instead, a small public beach is a short walk away, though it is stony and lacks hotel-provided amenities like sunbeds. Parking is available, including valet service, but guests should be aware that it comes with a charge, which some found unexpected. A significant point of concern for some guests is the presence of construction work next door, which can impact the tranquility of the stay.

Staff & Service
The staff and service at the hotel are overwhelmingly praised, consistently described as exceptional, impeccable, and attentive. Guests frequently highlight the friendly staff who go above and beyond to ensure a memorable stay, making visitors feel genuinely welcomed and valued. The quick check-in process and the helpfulness of the concierge team are often mentioned. While the butler service receives mixed reviews, with some finding it less comprehensive than expected, others appreciate the personalized touches. The housekeeping staff is commended for maintaining impeccable cleanliness, and the kids club staff receive high praise for their engaging and caring approach. Despite some isolated reports of slow or apathetic service, the prevailing sentiment is one of outstanding hospitality.

Additional Information
The hotel incorporates several unique touches that enhance the guest experience, such as a traditional sabrage ceremony held nightly and the thoughtful gesture of providing a fresh rose daily in rooms. Guests often receive a generous welcome gift upon arrival, including champagne and treats. The hotel is notably family-friendly, offering a well-equipped kids club and activities, though this can lead to a lively atmosphere in some areas. While the hotel aims for luxury, some guests found certain amenities, like bottled water, to be overpriced. A recurring issue for some visitors was unexpected charges for the hotel car service, which led to significant dissatisfaction. Additionally, the hotel's lost and found process was criticized by a few guests for its inefficiency.