Sol Principe

This large, family-oriented hotel is highly regarded for its expansive pool areas, including a beautiful lagoon-style pool, and its direct beach access, making it a memorable destination. It caters well to families with children, offering a wide array of activities and entertainment, while also appealing to couples seeking a beachfront escape. Guests frequently commend the generally friendly staff and the diverse food options available. To enhance your stay, consider dining outside of peak hours to avoid crowds in the restaurant, and it is advisable to bring an extension lead as power outlets in rooms can be limited.

Facilities & Amenities
The hotel boasts multiple pools, including a heated indoor pool, which are a significant draw for guests. Families particularly appreciate the playground and arcade for children's entertainment. While free pool towels are available, a deposit is typically required. The fitness center is noted as well-equipped, providing options for guests to stay active. However, many guests found the outdoor pools to be quite cold, especially during cooler months, limiting their use. Sunbed availability is a recurring concern, with many guests reporting issues with early morning towel reservations. Some specific facilities, such as a water park or certain food trucks, were not consistently operational. Additionally, the Wi-Fi service can be unreliable in some areas.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many reviews praise the overall cleanliness of the rooms and the efficiency of the housekeeping staff. Some guests enjoyed spacious rooms and large balconies, particularly in upgraded suites, and found the beds comfortable. However, a significant number of reviews describe rooms as dated or tired, with some mentioning hard beds or uncomfortable sofa beds. Common complaints include a limited number of power sockets (often only one), noisy rooms due to poor soundproofing from corridors or adjacent rooms, and occasional issues with unclean bathrooms or dirty floors. Some rooms also lacked tea/coffee facilities and had empty mini-fridges, unless an upgrade was purchased.

Dining & Food Quality
The hotel's buffet receives varied feedback, with many guests appreciating the variety of options, including freshly cooked meats and fish, good salads and breads, and delicious desserts. Allergy-friendly options, such as gluten-free choices, are also available, and the attentive restaurant staff are often commended for their service. However, the dining experience is frequently described as chaotic and overcrowded, particularly during peak hours, leading to long queues and difficulty finding tables. The food quality is often perceived as mediocre or bland, with complaints about cold food and unclean plates/cutlery. For guests on half-board, drinks are not included, even water, which many found inconvenient.

Location & Accessibility
The hotel's excellent location directly on the beachfront is consistently highlighted as a major advantage, offering easy access to the promenade and the sea. Guests appreciate being within walking distance to numerous restaurants and bars, providing ample dining and entertainment choices outside the hotel. Its proximity to public transport, including a light rail station, makes it convenient for exploring the area and reaching the airport or nearby cities. While parking is available, guests note it can be expensive. Some areas immediately surrounding the hotel can be noisy due to local nightlife, and walking to the town center may involve navigating hills/stairs.

Staff & Service
The hotel staff generally receive positive remarks for being friendly and attentive, with many guests praising their helpfulness. Some visitors experienced a quick check-in process and commended the efficient housekeeping and responsive to requests from the front desk. The excellent animation team is frequently singled out for their engaging activities, especially for children, contributing significantly to a positive family experience. However, a common complaint is the slow check-in process, particularly when large groups arrive. Some guests reported instances of rude staff at reception or the bar, and a perceived lack of follow-through on certain requests, leading to inconsistent information being provided.

Additional Information
Guests should be aware of the hotel's all-inclusive policy, which often involves a token system for drinks, requiring cups to be returned to reclaim tokens, with potential extra charges for lost tokens or cups. The hotel frequently hosts large conference groups and sports teams, which can lead to significant crowding in common areas, particularly the dining room. A persistent issue noted by guests is the sunbed reservation issue around the pools, where early morning towel placement by guests makes it difficult to find available loungers later in the day, despite the hotel's stated policy to remove towels after a certain period. Rooms typically do not include no complimentary water/snacks unless an upgraded package is purchased.