Hotel Servigroup Diplomatic

This hotel is consistently praised for its excellent food and attentive staff, making it a reliable choice for many repeat guests. Its central location is a significant draw, placing visitors conveniently close to key attractions and entertainment. Guests frequently highlight the hotel's cleanliness and the generally tranquil atmosphere, which contributes to a relaxing stay. The hotel is particularly well-suited for couples, retirees, and peace-seeking individuals who appreciate a calm environment and high-quality dining. To ensure the most comfortable experience, it is advisable to request a room away from service entrances or adjacent hotel extractors, as noise can occasionally be an issue. Additionally, guests should manage expectations regarding the spa facilities, as feedback suggests they may not always meet higher standards.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed feedback. The spa area is described as small, with some guests noting the jacuzzi or Turkish bath may not always be fully functional or the water temperature in the spa pool can be cold. Despite this, some guests found the massages to be excellent. The multiple pools are generally clean and not overly crowded, providing ample space for relaxation, though the surrounding area is noted as somewhat bland with concrete and tiles. The pool bar is not consistently open, which can be inconvenient. The lounge area is a pleasant and spotless space, often featuring live piano and violin music, creating a sophisticated ambiance. While there is a fitness center, it is described as minimal. The hotel's lifts are efficient, ensuring quick access to rooms.

Cleanliness & Room Comfort
The cleanliness of the hotel, including the rooms and communal areas, is consistently highlighted as exceptional by guests. Rooms are generally described as bright, well-equipped, and maintained daily, with regular changes of sheets and towels. Many guests found the beds to be very comfortable, ensuring a restful night's sleep. Room amenities often include a fridge and a safe, and the automatic blackout shades are appreciated for ensuring darkness and quiet. However, some guests noted that the dated decor and furniture in certain rooms could benefit from renovation. A recurring concern is noise from adjacent rooms due to thin walls, as well as disturbances from outside sources like service entrances or nearby hotel extractors. Some bathrooms also showed signs of wear, such as stained grouting.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise for its quality, variety, and freshness, with guests enjoying options like show cooking, fresh juices, and made-to-order omelettes. Many appreciate the inclusion of items like English bacon. However, feedback on dinner and lunch is more mixed; while some guests find the buffet to offer good quality and variety, others report that the food is often lukewarm or cold, repetitive, and occasionally lacking in flavor. The restaurant can become very busy and noisy, especially during peak dining hours, leading to queues. The bar offers a selection of good cocktails, though some guests found the overall drink prices to be on the higher side.

Location & Accessibility
The hotel's central location is a significant advantage, making it highly convenient for guests to explore the area on foot. It is ideally situated within a short walking distance to the beach, the charming Old Town, and the livelier main strip with its bars and entertainment. This strategic position allows guests to easily access various attractions and dining options without needing transportation. While the hotel does offer parking, guests should be aware that it can be expensive, though it is generally considered safe and secure. The ease of access to different parts of the city is a major highlight for most visitors.

Staff & Service
The hotel's staff are largely commended for their friendly, helpful, and attentive service, contributing significantly to a positive guest experience. Many guests highlight the professional and hard-working nature of the housekeeping team, who ensure rooms are impeccably clean. The restaurant staff are often described as efficient and quick to clear tables, though some guests reported isolated instances of perceived rudeness or unfriendliness. Feedback on the reception team is mixed; while many found them to be welcoming and efficient with quick check-in processes, a few guests encountered staff members who were perceived as unreceptive or unhelpful. Overall, the dedication of the staff is a recurring theme in positive reviews.

Additional Information
The hotel operates a pet-friendly policy, accommodating small dogs in specific room types, typically on lower floors and sometimes with an additional daily charge. Guests should be aware that these designated rooms may have limited views, such as facing service areas. Another point noted by some guests is the hotel's strict check-out policy, with limited flexibility for late departures, even when the hotel appears to have availability. The hotel's entertainment program is primarily geared towards a Spanish-speaking and older clientele, which may not appeal to all international guests. The overall atmosphere is generally tranquil, attracting a mature demographic rather than younger party-goers.