Hotel Riu Palace Tenerife

This hotel is highly regarded for its direct beach access and beautifully manicured gardens featuring an array of impressive pools, providing a serene and relaxing environment. It is particularly well-suited for older guests and couples seeking a tranquil getaway, as well as families with young children due to its calm atmosphere and dedicated amenities. Guests consistently praise the exceptional friendliness and attentiveness of the staff, along with the high quality and variety of the food offerings. The hotel's prime location on the seafront allows for pleasant strolls along the promenade. To maximize your experience, be aware that the evening entertainment is generally low-key, catering to a more mature audience, and consider the half-board option for dining, which is widely acclaimed.

Facilities & Amenities
The hotel boasts an excellent array of pools, including heated options, an adults-only infinity pool with stunning sea views, and a dedicated baby pool, ensuring comfort for all ages. Guests appreciate the ample availability of sunbeds across the spacious pool areas, though some note an issue with early morning reservations. The well-maintained grounds are extensive, offering plenty of shade and a peaceful ambiance. While there is a fitness center and spa with an indoor heated pool, some guests found the gym to be a bit crowded. The hotel provides Wi-Fi, though it comes at an additional cost, which some guests found disappointing for a hotel of this caliber.

Cleanliness & Room Comfort
Rooms are consistently described as spacious and immaculately clean, with housekeeping providing service multiple times a day, including a turndown service. Guests frequently highlight the comfortable beds and high-quality linens, ensuring a restful sleep. While many rooms offer pleasant sea views, some ground-floor accommodations have reported issues with cockroaches, advising guests to keep balcony doors closed. A notable feature is the see-through bathroom wall in some rooms, which guests should be aware of for privacy. Basic toiletries and bathrobes are provided, but some guests noted a lack of more extensive amenities like toothbrushes or sewing kits.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its extensive variety and high quality, featuring everything from smoked salmon to fresh fruits and a wide assortment of cheeses. The dinner buffet also offers a vast selection, with many guests praising the quality and the constant replenishment of dishes, including carving stations and fresh fish. However, some found the dinner options could become repetitive over a longer stay, and a few experienced issues with food temperature. The hotel also offers specialty restaurants, with the Spanish option generally receiving positive feedback, while the Krystal/Fusion restaurant garnered mixed reviews regarding its menu and service.

Location & Accessibility
The hotel enjoys a prime beachfront location with direct access to the promenade, making it ideal for leisurely walks along the coastline towards nearby towns and attractions. Its position at the end of the main seafront provides a quieter atmosphere compared to more bustling areas, though it means a longer walk or a short taxi ride to reach more vibrant nightlife and shopping districts. While the hotel is considered safe and secure, some guests noted the surrounding area can feel somewhat remote. Parking is available for guests with cars, but some found the car park to be busy and reported minor incidents.

Staff & Service
The staff consistently receives glowing reviews for their exceptional friendliness, attentiveness, and professionalism across all departments, from reception to restaurant and housekeeping teams. Guests frequently commend their willingness to go above and beyond to ensure a pleasant stay, often remembering returning customers. The check-in process is generally smooth, and the housekeeping service is noted for its thoroughness and frequency. The restaurant staff are particularly praised for their efficiency and polite demeanor, contributing significantly to the positive dining experience. Overall, the dedication of the team is a recurring highlight for many visitors.

Additional Information
Guests should be aware that Wi-Fi incurs an additional weekly charge, and there is also a fee for using the in-room safe. A common point of feedback is the hotel's policy of charging for water and other drinks at dinner, even for half-board guests, which some found unexpected for a hotel of this standard. The hotel maintains a dress code for dinner, requiring trousers for men, which some guests found restrictive given the warm climate. While the hotel is generally quiet, some guests noted issues with sunbed reservation despite ample availability. The atmosphere is largely geared towards a more mature clientele, with low-key evening entertainment.