Hotel Presidente

The hotel's attached Philippines 10 entertainment lounge is a standout feature, offering first-class, non-stop entertainment and exclusive discounts for guests. This creates a vibrant, self-contained hub for evening enjoyment. Guests consistently praise the hotel's spotless cleanliness, the exceptional friendliness and efficiency of its staff, and the high quality and variety of its food offerings. Its central location in the New Town, close to bars and the beach, is highly valued, yet the excellent soundproofing ensures a peaceful stay. The hotel is particularly well-suited for couples, solo travelers, and older guests who appreciate a relaxed ambiance without extensive children's facilities. To enhance your experience, consider requesting a pool view room for a quieter atmosphere, and be aware that some in-room amenities like safes and coffee/tea refills incur additional charges, so bringing your own supplies might be beneficial.

Facilities & Amenities
The hotel offers a well-maintained pool area that guests find clean and spacious, featuring ample sunbeds and attractive day beds. While the main pool is generally described as cool or unheated, some guests note it was surprisingly cold even when advertised as heated, leading to disappointment for those expecting warmth. Pool towels are available for a charge, with a refundable deposit. The hotel is equipped with three modern lifts that operate efficiently, using a system where guests select their floor, though some report occasional waits during busy periods like breakfast. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. Other facilities mentioned include a games room, gym, and spa, though these are not extensively reviewed. Guests should be aware that ice from the bar incurs a charge, which some find inconvenient.

Cleanliness & Room Comfort
Rooms are consistently praised for being spotlessly clean and well-maintained, with daily maid service including towel changes and bed making. Guests frequently highlight the comfortable beds, often described as memory foam, ensuring a restful night's sleep. The spacious rooms are equipped with modern amenities such as a kettle, mini-fridge, TV, and USB ports by the bed. The bathrooms are a particular highlight, featuring great showers, often walk-in, providing an invigorating experience. While most rooms offer ample storage with large wardrobes, some guests note a lack of drawer space. A significant positive is the excellent soundproofing of the rooms, effectively minimizing noise from the lively street below, though some street-facing rooms can still experience some ambient sound. Guests appreciate the provision of slippers and robes in some rooms. However, some guests noted that toiletries are not consistently replenished daily after the initial supply.

Dining & Food Quality
The hotel's dining experience receives high praise, with guests consistently commending the food quality and variety. Breakfast is particularly popular, offering a wide selection including full English options like bacon, sausages, and black pudding, alongside cereals, fruits, and even cava. Lunch and dinner buffets are noted for their good selection, with many finding something to suit their taste, including show cooking stations. The restaurant environment is described as clean, bright, and peaceful, contributing to a pleasant dining experience. While the food is generally considered high quality, some guests found the evening meals occasionally repetitive or not consistently hot. A recurring point of feedback is that water and other drinks are not included with lunch and dinner, requiring separate purchase, which some guests found inconvenient. However, drink prices in the restaurant are considered very reasonable, and hotel residents receive discounts at the attached entertainment venue's bar.

Location & Accessibility
The hotel boasts an excellent central location in Benidorm's New Town, making it highly convenient for guests. It is situated within easy walking distance of numerous bars and the beach, typically just a five-minute stroll away. The Old Town is also accessible, about a twenty-minute walk. Its position in a lively area means guests are surrounded by entertainment and nightlife, yet the hotel's effective soundproofing ensures that rooms remain a peaceful retreat from the external bustle. Proximity to a bus stop provides easy access to nearby towns like Albir and Altea. While the hotel offers parking, guests should be aware that it comes at an additional cost and there is no direct lift access from the parking area to the hotel reception, requiring guests to carry luggage outside. The hotel's location near local markets on certain days is also a bonus for those wishing to explore.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and professionalism. From the moment of check-in, which is described as quick and effortless, guests feel welcomed and well-informed. Receptionists are praised for their accommodating nature, even assisting with room changes when possible. Housekeeping staff are noted for their thoroughness, ensuring rooms are spotlessly clean and well-maintained daily. The dining room and bar staff are highlighted for their attentive service, always working with a smile and making guests feel valued. Many guests commend the entire team for going the extra mile, contributing significantly to a positive and memorable stay. The overall consensus is that the staff's commitment to excellent customer service is a major reason for repeat visits.

Additional Information
Guests should be aware of several additional charges during their stay, including a fee for the in-room safe and for coffee/tea refills after the initial supply. Pool towels are also available for a charge, and even ice from the bar incurs a small cost. The hotel's clientele is predominantly older guests, with many noting a lack of children's facilities such as water slides or kids' clubs, contributing to a generally laid-back and quiet ambiance. Hotel residents receive a discount card that can be used for drinks at the attached entertainment venue and other partnered establishments in town. While rooms are generally comfortable, some guests experienced inconsistent air conditioning functionality. Additionally, some guests reported that toiletries were not replenished daily, requiring them to request more or bring their own.