Premier Inn Lewes Town Centre

The hotel stands out for its central location in the heart of Lewes, offering guests easy access to local attractions and transport links. Its signature feature is the consistently praised comfortable beds and clean rooms, ensuring a restful stay for most visitors. The excellent breakfast service also receives widespread acclaim, contributing significantly to guest satisfaction. This establishment is particularly well-suited for sightseers and families looking to explore the town, as well as business travelers seeking a convenient and quiet base. Couples also find it ideal for a relaxing getaway. To enhance your experience, it is advisable to be aware of the local parking arrangements, which can be restrictive, and consider requesting a room away from high-traffic areas for maximum tranquility.

Facilities & Amenities
Guests frequently comment on the hotel's facilities, though feedback is mixed regarding some aspects. Most rooms are equipped with a kettle, tea and coffee supplies, and a hairdryer, with Premier Plus rooms offering additional amenities like a fridge and mini Nespresso machine. While Wi-Fi is available, many guests report it to be slow or patchy, making streaming difficult. Some also noted issues with charging points not working. The hotel provides lift access to all floors, which is appreciated. However, a common point of contention is the lack of opening windows in rooms, which some guests find restrictive. Additionally, some rooms were found to have only a single set of towels for double occupancy, and the quality of shampoo and other toiletries was occasionally deemed inferior to other similar hotels.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and the comfort of its rooms. Guests consistently highlight the very clean condition of the accommodations and the comfortable beds, which contribute to a good night's sleep. Many rooms are described as spacious, particularly family rooms, and feature well-laid out designs and good temperature control. The bathrooms are often noted as clean and well-maintained, with hot water readily available. However, a significant number of guests report noise issues, ranging from street noise and footsteps from above to disturbances from the reception area or main entrance, due to thin walls and ceilings. Some rooms were also perceived as "tired," and isolated incidents included a funny smell, a loose shower curtain rail, or a non-functional extractor fan.

Dining & Food Quality
The hotel's breakfast service is a major highlight for most guests, frequently described as excellent and delicious. Many appreciate that the hot food is cooked to order, ensuring freshness and quality, rather than a buffet style. The breakfast variety is also commended, including real juices, a good selection of continental items, and premium ingredients like sausages and various egg preparations. While the overall food quality is high, some isolated negative experiences were reported, such as bacon being overcooked or cold, or a single instance of feeling unwell after breakfast. Feedback on the evening meal is more mixed; while some found it very nice, others noted an unhealthy menu, inadequate service, or issues with food temperature. There were also concerns about a chef's hygiene standards in one instance.

Location & Accessibility
The hotel's central location in Lewes is consistently lauded as a significant advantage, placing guests within easy walking distance of the town's shops, restaurants, and attractions like Harvey's Brewery and Lewes Castle. Its proximity to the train station also makes it convenient for exploring the wider area, including trips to Glyndebourne. However, parking is a recurring challenge for many visitors. The adjacent council-run car park has limited spaces and strict time restrictions during the day, often requiring guests to move their vehicles or seek alternative, sometimes distant, parking. The presence of a farmers market in the car park on Saturdays further complicates parking arrangements, causing inconvenience for some.

Staff & Service
The staff at the hotel receive overwhelmingly positive feedback, frequently described as friendly, helpful, and welcoming. Many guests highlight their attentiveness and willingness to go above and beyond to assist with requests, contributing to a pleasant stay. The check-in process is generally smooth and efficient, though some guests experienced issues with early check-in requests or key card malfunctions. While the majority of interactions are positive, a few isolated reviews mentioned instances of unhelpful or rude staff, particularly concerning parking information or room change requests. Despite these few exceptions, the overall consensus is that the team provides excellent service, with many individuals being singled out for their exceptional care and professionalism.

Additional Information
Guests should be aware of certain operational aspects that impact their stay. The hotel has a strict early check-in policy, often requiring a fee even for arrivals just before the official check-in time, which some guests found frustrating. While most rooms are standard, Premier Plus rooms offer enhanced features like improved lighting and additional in-room amenities. The hotel's location above several restaurants means that during warmer months, noise from open windows and patrons can be an issue. The adjacent farmers market on Saturdays also affects parking availability and requires vehicle relocation. For wheelchair users, it is crucial to specifically book an accessible room, as standard rooms may not accommodate mobility needs, particularly regarding bathroom access.