Noelle

This hotel offers a memorable stay, distinguished by its historic, art deco design and the highly appreciated coffee and water stations found on every floor. Guests consistently highlight the exceptional service provided by the staff, the hotel's prime location, and the overall cleanliness and comfort of the accommodations. It is an ideal choice for sightseers and couples seeking a romantic getaway, given its proximity to key attractions and its charming atmosphere. Business travelers will also find it suitable due to its central location and well-regarded service. For an enhanced experience, guests are advised to request a room on a higher floor to minimize street noise and to take full advantage of the provided sound machines for a peaceful night's sleep.

Facilities & Amenities
Guests frequently praise the hotel's diverse facilities, which contribute significantly to their experience. The rooftop bar is a popular highlight, offering a great ambiance and views, while the unique speakeasy (often referred to as the Hidden Bar) provides a fun and intriguing option for evening entertainment. The coffee shop in the lobby is well-regarded for its quality beverages and quick bites. A standout feature for many are the coffee and water stations located on each floor, providing convenient access to Nespresso coffee, still, and sparkling water. While the fitness center is available, some guests have noted occasional issues with equipment functionality. The hotel also offers meeting rooms and event spaces, though these can sometimes lead to restricted access to common areas. Some guests have experienced issues with one of the elevators being out of service, causing occasional delays.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its clean rooms and overall comfort. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful night's sleep. The spacious bathrooms are often highlighted, featuring modern designs and amenities. Many rooms are equipped with automatic blackout shades and electronic lighting controls, adding to the convenience and luxury. To combat potential disturbances from the lively downtown area, sound machines are thoughtfully provided in the rooms, which many guests find effective. While the rooms are generally well-appointed, some guests have found them to be on the smaller side, with limited hanging space or seating beyond the bed. A few reviews mention minor issues with shower pressure or a shower design that allows water to spill into the bathroom area.

Dining & Food Quality
The hotel offers a variety of dining options that generally receive positive feedback. Guests appreciate the convenience and quality of the breakfast served, with options available at the lobby coffee shop and through room service, which some describe as exceptional. The on-site restaurants, such as Lona, are frequently mentioned for their delicious food and enjoyable atmosphere, sometimes featuring live music. The various bars within the hotel, including the rooftop bar and the speakeasy, are praised for their well-crafted cocktails and vibrant settings. While most guests are satisfied with the food quality and variety, a few have noted that some food options can be limited or occasionally bland, and service at some dining venues can be slow during peak times.

Location & Accessibility
The hotel's central location is a significant draw for guests, placing it within easy walking distance of many popular attractions. It is conveniently situated just a few blocks from Broadway, the Ryman Auditorium, and the vibrant Printer's Alley, allowing guests to explore the city's entertainment and dining scene with ease. This prime position means guests often do not need to rely on taxis or ride-shares for downtown excursions. However, the hotel's central setting also means that street noise, particularly from the lively Printer's Alley, can be noticeable, especially on lower floors. Parking is exclusively valet and is frequently mentioned as being quite expensive, which is a common point of feedback for guests arriving by car.

Staff & Service
The staff at this hotel consistently receives outstanding praise for their friendly, helpful, and attentive service. Guests frequently highlight the efficiency of the quick check-in process and the staff's willingness to accommodate various requests, such as room changes or early check-ins. The valet service is particularly commended, with numerous guests noting the team's exceptional professionalism, speed, and helpfulness with luggage and local recommendations. Housekeeping is generally responsive, ensuring rooms are clean and well-maintained. While the vast majority of feedback is positive, a few isolated comments mention instances of staff being unknowledgeable about local attractions or the hotel appearing understaffed during very busy periods, though these are rare exceptions to an otherwise excellent service standard.

Additional Information
Guests should be aware of a destination fee that is applied, which covers certain amenities and services, though some visitors express surprise or feel it is not clearly explained upfront. An incidental hold of a significant amount per night is also placed on credit cards upon arrival, which can be unexpected for some guests. The hotel features art-filled hallways and unique design details that contribute to its distinctive character and are appreciated by many. While not extensively detailed, the hotel does offer a pet-friendly policy, accommodating guests traveling with animals. The property also hosts various event spaces and private functions, which occasionally lead to certain common areas being roped off or inaccessible to general guests.