Metropolitan Playa

The hotel is often highlighted for its inviting pool areas, including a beautiful rooftop pool and additional jacuzzi-like pools, providing a pleasant space for relaxation. Guests frequently commend the overall cleanliness of the premises and the generally friendly staff, who are often described as attentive and helpful. While the room comfort is mostly praised, some guests note minor issues. The location is considered convenient, being close to the beach and public transport. This hotel is particularly well-suited for families with both young children and teenagers, as well as solo travelers seeking a good value base for exploring the region. It also appeals to German-speaking tourists due to the predominant clientele in the area. However, those seeking a very quiet retreat should be aware of the lively atmosphere in the surrounding neighborhood. To enhance your stay, it is advisable to manage expectations regarding breakfast variety and be aware that the pools are not heated during the winter months.

Facilities & Amenities
The hotel offers appealing pool areas, frequently cited as a highlight, including a beautiful rooftop pool and additional jacuzzi-like pools that provide a pleasant environment for relaxation. An outdoor bar is also available in the pool vicinity, adding to the leisure options. Guests generally find the WiFi connectivity to be reliable and strong throughout the property. For those staying in the apartments, a reasonably well-equipped kitchenette is provided, complete with essential dishes and utensils, making it suitable for longer stays. However, some guests have noted the absence of a minibar in rooms, which can be an inconvenience. While the pool area is generally praised, some reviews indicate it may not always be accessible, possibly due to seasonal operation. Additionally, it has been mentioned that reception is not always open 24 hours, which could impact guests arriving late or needing assistance outside standard hours.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, with many appreciating the overall tidiness and the excellent cleaning service provided. Some rooms also feature a large terrace, adding to the comfort. The apartments are particularly noted for being modern, spacious, and clean. However, there is mixed feedback regarding the cleaning service, with some guests suggesting it could be improved, citing issues like dust and unclean bathroom glass or shower screens. Room comfort also varies; while many find the accommodations pleasant, some have reported uncomfortable beds or issues with twin beds not staying together. More significant concerns include reports of crooked toilets, loose sinks, leaking showers, and even the presence of silverfish insects. A few guests also noted a faint smell of cigarettes or issues with dampness and a vinegar smell in certain apartment areas, particularly on the third floor.

Dining & Food Quality
Guest feedback on dining experiences is notably mixed, with the breakfast receiving the most varied and often critical comments. Many guests found the breakfast to be disappointing, describing it as "appalling" with a poor selection and items like bacon and eggs frequently served cold due to a lack of heating. Some also noted that the breakfast offerings were heavily geared towards German tastes, and there were complaints about undercooked or burnt items. The breakfast hours (8-10 AM) were also deemed too short by some. However, a few guests did find the breakfast to be "very good" and "fresh every day," appreciating the availability of coffee, tea, and fresh juice. For other meals, some guests reported that dinner at the hotel was "not great" and that microwaved meals were used for ordered items, with the added inconvenience of having to pay for drinks at dinner. Conversely, some found the dinners to be "perfect" and the overall food and drinks to be of a good standard and value.

Location & Accessibility
The hotel's location is generally considered convenient, being relatively close to the beach, typically a 6 to 10-minute walk away, which many guests describe as beautiful. While situated in an area popular with German tourists, some guests appreciate that the hotel's immediate surroundings are quieter than the more boisterous party zones closer to the beach, offering a more peaceful stay. The hotel is also well-connected, with a bus stop nearby providing easy access to Palma for a small fare, and its proximity to the airport is a significant advantage for travelers. However, feedback on the immediate neighborhood is mixed; some found it "not very cozy" and felt a degree of unease due to the predominantly German clientele. Parking is available, but guests have noted it can be limited, and information regarding available spaces was sometimes unhelpful.

Staff & Service
Most guests consistently praise the hotel staff for their friendliness, attentiveness, and overall helpful service. Many reviews highlight the reception staff as particularly supportive and accommodating, often going out of their way to assist with requests, provide local tips, and even resolve issues like room changes promptly. Guests traveling with young children also commend the staff's patience and the exquisite treatment received. The check-out process is noted for its efficiency, with staff even offering coffee and a cold breakfast for early departures. However, there is significant mixed feedback regarding the dining staff, particularly during breakfast, where some guests reported rude and unprofessional behavior, including being rushed or having tables cleared prematurely. Additionally, a few isolated incidents of unhelpful or impolite interactions with specific staff members, including one receptionist, have been mentioned, alongside minor issues like a room not being cleaned on one occasion or an unhelpful response to an ice request.

Additional Information
Guests should be aware of several practical details to enhance their stay. The cleaning schedule for rooms typically involves daily service, though it is paused on Tuesdays and Fridays. While the hotel is generally considered good value for money for a three-star establishment, some guests noted the absence of a minibar and basic amenities like toothpaste in the rooms. For those utilizing the apartments, it's important to note that the sofa bed for a third person is often a chaise longue, requiring specific setup. The breakfast hours are from 8 AM to 10 AM, which some travelers found to be a limited window. Additionally, the swimming pools are not heated in winter, and reception is not open 24 hours. The standard check-out time is 11 AM, with late check-out incurring the full price of a room night. Some guests also reported minor maintenance issues in rooms, such as a crooked toilet or leaking shower, and a faint cigarette smell in some accommodations.