Malmaison Belfast

The hotel offers a distinctive dark and moody decor, reflecting its former warehouse origins, which creates a unique and memorable ambiance for many guests. Its central location is consistently highlighted as a major advantage, placing guests within easy reach of city attractions and entertainment. The excellent breakfast and generally friendly staff are also frequently praised, contributing significantly to positive stays. This hotel is particularly well-suited for city explorers, concert-goers, business travelers, couples, and friends seeking a vibrant urban experience. To enhance your visit, guests recommend being aware of potential noise from the street or the hotel's bar, and it is advisable to check your room's condition upon arrival to ensure it meets expectations.

Facilities & Amenities
The hotel features a popular bar that many guests enjoy for its comfortable ambiance, well-crafted cocktails, and attentive service, though some note it can be understaffed or close earlier than expected. Feedback on the gym is consistently negative, with guests describing it as a tiny room with minimal equipment, making it largely unsuitable for a proper workout. While some rooms include a safe and fridge, and umbrellas are available for guest use, the lifts are occasionally described as small, dark, or experiencing operational issues. A few guests also noted a cashless policy at the bar, which was not to everyone's preference.

Cleanliness & Room Comfort
Guest feedback on cleanliness is mixed; while many describe rooms as spotless and well-maintained, a notable number reported issues such as dirty surfaces, stains on bedding, and unpleasant odors, particularly in the bathroom. The comfortable beds are frequently praised for ensuring a restful night's sleep, and many appreciate the spacious rooms. However, the bathroom areas often receive criticism for being small, dated, or having maintenance issues like stained grout, broken fixtures, or inconsistent hot water. Noise levels are a recurring concern, with guests reporting disturbances from street traffic, internal hotel activities, and neighboring rooms due to thin walls. The lack of air conditioning is a common complaint, making rooms uncomfortably warm for some, though fans are provided. Some guests also noted the absence of complimentary bottled water in rooms.

Dining & Food Quality
The breakfast consistently receives high praise, with guests describing it as phenomenal, delicious, and offering a wide variety of freshly cooked options. Many highlight the quality and choice, making it a standout feature of their stay. The hotel's restaurant and bar food are generally well-regarded for their quality and taste, with specific dishes like steaks and boneless wings receiving positive mentions. However, some guests experienced significant delays in service, particularly during busy periods, and a few reported issues with menu availability or food quality for dinner and afternoon tea. While the afternoon tea itself is often described as beautiful, some found the service to be disorganized or slow.

Location & Accessibility
The hotel's central location is a significant draw, placing guests within easy walking distance of numerous popular attractions, including the SSE Arena, the Titanic Museum, and the vibrant Cathedral Quarter. Its proximity to a wide array of shops, bars, and restaurants makes it an ideal base for exploring the city. While the hotel does not have its own dedicated parking, guests can utilize nearby parking facilities, such as the one at Victoria Square, often at a discounted rate. However, some found the parking arrangements to be inconvenient or expensive, and navigating the area by car can be challenging due to busy city traffic.

Staff & Service
The friendly staff are a highlight for many guests, consistently praised for their helpfulness, attentiveness, and professional demeanor. From check-in to departure, many reviewers commend the team for going above and beyond to ensure a pleasant stay. While the overall sentiment towards service is overwhelmingly positive, some guests reported instances of understaffing, particularly in the bar staff and restaurant staff, leading to long wait times and occasional disorganization. Despite these challenges, the dedication of individual staff members, including those in housekeeping, is frequently acknowledged, with many guests feeling well looked after throughout their visit.

Additional Information
Guests should be aware that the hotel has undergone refurbishment, which some found to cause minor disruptions during their stay. A recurring point of feedback is the absence of a dedicated no residents bar, with the main bar often closing early, limiting options for late-night drinks. The hotel operates a cashless policy for payments, which some guests found inconvenient. A unique room cleaning policy offers guests a complimentary drink if they opt out of daily housekeeping. While the hotel maintains a pet-friendly policy, guests should note that a 12.5% service charge is automatically applied to dining bills.