Hotel Luxor

This hotel offers a delightful stay, particularly noted for its exceptional breakfast and its serene location just a short walk from the beach. Guests consistently highlight the friendly staff, spotless cleanliness, and spacious rooms as key elements of a positive experience. It is an ideal choice for families seeking comfortable accommodations and multiple pools, as well as for couples looking for a quiet retreat, especially if they secure a room with a private rooftop terrace and jacuzzi. Explorers will also appreciate the easy access to public transport, making city excursions convenient. To enhance your stay, consider requesting a room on a higher floor for better views, and be mindful that some rooms feature accessible bathrooms, which might not suit all preferences.

Facilities & Amenities
The hotel provides a range of facilities designed for relaxation and convenience. Guests can enjoy the multiple outdoor swimming pools, which are consistently described as clean and well-maintained, offering ample sunbeds and parasols for comfort. A convenient pool bar is available, though some guests noted it occasionally closes earlier than expected. Certain premium rooms boast a luxurious rooftop terrace equipped with a jacuzzi and Balinese beds, providing an exclusive retreat. In-room amenities include a kettle with provisions for tea and coffee, though some found the use of paper cups and inconsistent replenishment less ideal. While the air conditioning is present, some guests experienced issues with its regulation, noting it can be weak or automatically turn off when leaving the room. A safe is available in rooms, but it is described as outdated, requiring a physical key and an additional charge. Secure baggage storage is offered, and pool towels are provided, though a charge may apply. The absence of a gym was noted by some.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, impeccably maintained, and cleaned daily, ensuring a fresh environment. The room size is generally considered spacious, offering ample room for relaxation. However, feedback on bed comfort is mixed; while some guests found the beds comfortable and of good quality, many reported them to be quite hard, with pillows being thin or flat. Some rooms feature two single beds pushed together, which can create an uncomfortable gap. Noise levels also vary, with some guests experiencing disturbances from neighboring rooms, housekeeping activities, or doors closing loudly, though many found their rooms to be quiet. The bathrooms are often described as spacious with good water pressure and a convenient separate toilet and sink area. However, some encountered issues with water leaking from the shower, occasional mold, or outdated fixtures. Certain rooms are equipped with accessible bathrooms, which may not suit all preferences. Many rooms also feature a generous balcony or terrace, often with pleasant pool views.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, receives overwhelming praise from guests. It is consistently described as excellent, amazing, and fantastic, offering a wide variety of high-quality options including fresh fruits, pastries, and made-to-order omelets. Many appreciate the extensive selection, including gluten-free choices, and the flexibility of early breakfast for those with early flights. The dinner buffet is also generally well-regarded, with guests noting its delicious and varied offerings, often featuring local specialties and live cooking stations, ensuring a different menu each day. However, some guests expressed concerns about the overall food quality, citing instances of dirty dishes, perceived old cheese, or dishes tailored more to international tastes rather than local Spanish cuisine, with a noted lack of hot vegetarian options. Drinks at dinner are not included. The restaurant staff consistently receives high commendation for their hard work, attentiveness, and efficiency in keeping the buffet well-stocked. Some guests found the dinner hours, typically ending by 9:30 PM, to be somewhat early.

Location & Accessibility
The hotel boasts an excellent location, situated just a short three to five-minute walk from the Palma beach, which is noted for its cleanliness and ample space. Guests appreciate its position in a relatively quiet area, providing a peaceful retreat away from the more bustling party zones, yet remaining highly accessible. Public transport is conveniently close, with bus stops just 100 meters away, offering easy and convenient access to Palma city center and the airport. This makes exploring the island straightforward for guests. The surrounding area is well-equipped with amenities, including a supermarket directly across the street, as well as numerous restaurants and shops within easy walking distance. For those traveling with a vehicle, sufficient street parking is generally available nearby. While some reviews briefly mention the presence of tourists enjoying the nightlife, the overall area is considered safe and convenient for a pleasant stay.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests highlighting the overall friendly staff who are described as helpful, attentive, and professional. The restaurant staff consistently stands out for their exceptional attentive service, hard work, and ability to make guests feel welcome and at home, often going the extra mile to ensure a pleasant dining experience. Housekeeping is also commended for their service-minded approach and for maintaining clean rooms daily, though a few guests noted that occasional reminders were needed for thorough cleaning. While many experienced a quick check-in process, feedback on the reception staff is mixed; most found them helpful, but some encountered less welcoming or unhelpful interactions, particularly concerning room change requests. A recurring concern raised by several guests pertains to the lifeguard's behavior at the pool, which was described as unprofessional. Despite these isolated issues, the dedication of the majority of the staff significantly contributes to a positive guest experience.

Additional Information
Guests should be aware of a few specific details to enhance their stay. The hotel's air conditioning policy means that the unit automatically turns off when guests leave their room, which can lead to rooms becoming warm upon return. While a safe is available in each room, its use incurs an additional charge. For international visitors, it's important to note that television channels are primarily available in German and Spanish, with no English options. The bar on the premises typically closes around 11 PM, which some guests found to be quite early. Furthermore, the hotel does not offer any evening entertainment. Some guests have expressed a perception that the hotel, despite its official rating, feels more akin to a three-star establishment in certain aspects. Additionally, a minimum spend of 10 euros is required for debit or credit card payments at the hotel.