Jong's House- Phi Phi Island

This hotel is highly regarded for its exceptionally central and lively location, placing guests directly amidst the island's vibrant nightlife and attractions. Its signature feature is its ability to offer immediate access to the bustling core of the area, making it an ideal choice for night owls, party-goers, and short-stay visitors who prioritize being in the heart of the action. Guests consistently praise the hotel's overall cleanliness and the friendly staff who contribute to a welcoming atmosphere. However, the hotel's prime location means a significant amount of noise, particularly at night. To enhance your stay, it is highly recommended that guests pack earplugs to mitigate the persistent sounds from nearby bars, and consider arranging for a trolley service from the pier to assist with luggage upon arrival, as the walk can be challenging with bags.

Facilities & Amenities
Guests generally find the hotel's amenities functional, with the air conditioning consistently praised for blowing cold air, a welcome feature in the local climate. Wi-Fi connectivity is reported as excellent, allowing guests to stay connected. While rooms are often described as quite small, they are typically well-utilized, providing ample space for luggage and hanging clothes, along with sufficient plug sockets. Some guests appreciate the provision of beach towels and a bag for convenience. However, it is important to note that the property lacks a lift, requiring guests to use stairs, which can be challenging with heavy luggage. Additionally, some guests noted the absence of a dedicated lobby or public gathering space, and a few mentioned that basic amenities like hand soap were not provided, requiring the use of shower gel.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness, with many guests noting that rooms appear newly renovated and well-maintained. The beds generally receive mixed feedback, with some finding them comfortable while others describe them as either too firm or too soft. Similarly, water pressure in the bathrooms varies, with some guests reporting good pressure and others finding it inadequate. A significant and recurring issue is the high noise levels from surrounding bars, which can persist until the early morning hours, making it difficult for light sleepers. Some rooms are described as small and dark, with views facing a wall or a dark hallway. Isolated incidents of humidity, dampness, mosquitoes, and even cockroaches were reported, along with occasional unpleasant smells from the air conditioning or shower drains. The bathroom setup is often highlighted as awkward, with the shower directly over the toilet, and a lack of a shower curtain or door.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests directly in the middle of all the action. It offers immediate access to numerous restaurants, bars, and activities, with many popular spots and party areas within easy walking distance. Guests appreciate being close to the beach while still being immersed in the vibrant town atmosphere. However, accessibility from the pier can be a challenge; many guests found the walk to the hotel to be quite far and difficult, especially when carrying suitcases. The presence of stairs at the hotel entrance further complicates luggage transport. Despite these challenges, the convenience of being able to step out directly into the heart of the island's entertainment and dining scene is a major draw for most visitors.

Staff & Service
The staff at the hotel consistently receives high praise for being exceptionally friendly, helpful, and attentive. Guests frequently highlight their welcoming demeanor and willingness to assist with various requests. The check-in process is generally described as smooth and efficient, even for late arrivals. However, some guests experienced issues with the checkout process, feeling rushed by staff. There were also instances where guests wished for more information regarding services like pick-up service from the pier. While the cleaning staff is noted for their pleasantness, some guests reported that room cleaning and towel changes were not provided daily or during their entire stay, which could be a policy or a service oversight. A few guests also mentioned communication difficulties due to some staff members not speaking English, and isolated concerns about security due to outsiders at the reception late at night.

Additional Information
Guests should be aware that the property is often described as more of a guest house than a traditional hotel, which might influence expectations regarding facilities and services. A deposit is typically required upon check-in. Some guests noted that slippers provided in the room appeared to have been used by previous occupants, which was a point of concern. Furthermore, for some rooms, the view was limited to a nearby wall or a dark hallway, which was not always accurately depicted in promotional materials. It is important to clarify the frequency of room cleaning and towel changes upon arrival, as this service is not consistently provided daily for all guests.