Holiday Inn Express Ringgold (chattanooga Area) By Ihg

The hotel offers a welcoming stop for travelers, particularly noted for its exceptional shower experience with strong water pressure, providing a refreshing break after a long journey. Guests consistently highlight the hotel's overall cleanliness, the friendly and helpful staff, and the complimentary hot breakfast as key strengths. Its convenient location right off the interstate, with numerous dining options nearby, makes it an ideal choice for road trippers and families seeking a comfortable overnight stay. Many also find it suitable for pet owners, appreciating the hotel's accommodating approach. While generally quiet, some rooms may experience noise from traffic or other guests, so requesting a room away from high-traffic areas could enhance your stay. Additionally, if traveling with pets, it is advisable to confirm specific fees and available amenities beforehand.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with some areas needing attention. The swimming pool is a notable amenity, enjoyed by many families, though several guests reported it was closed for renovation during their stay, sometimes without prior notification. The elevator is frequently mentioned as being slow and occasionally sounding concerning, with some noting a lack of air conditioning within it. Guests also pointed out the absence of USB ports in rooms, which can be inconvenient for charging devices. While ice machines are available, they are primarily located on the main floor, requiring guests on upper levels to travel downstairs. The hotel provides luggage carts, but some guests found them to be small and less convenient for transporting belongings.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds comfortable, ensuring a restful night's sleep. However, a significant number of reviews mention a pervasive musty smell or mildew odor throughout the hotel and in some rooms, which can detract from the overall comfort. While many appreciate the spacious bathrooms and the excellent water pressure in the showers, some note issues such as short shower heads, slow drainage in tubs, or missing fixtures like towel racks and hairdryers. Cosmetic issues like cracked light switches, dust accumulation, and stained carpets were also reported, suggesting a need for updates. Noise from slamming doors, traffic, or loud air conditioning units can occasionally disturb sleep, indicating varying levels of sound insulation.

Dining & Food Quality
The complimentary hot breakfast consistently receives high praise from guests, often described as above average with a good variety of choices. Popular items include scrambled eggs, sausage, oatmeal, and the highly anticipated warm cinnamon rolls. The breakfast area is generally well-maintained and kept well-stocked by attentive staff, ensuring fresh food is always available. While the overall quality is commendable, some minor issues were noted, such as a broken pancake maker or juice machine, and occasional reports of the coffee being subpar. Despite these small points, the breakfast is a significant highlight, and the hotel's proximity to numerous local restaurants provides convenient additional dining options for guests.

Location & Accessibility
The hotel's central location is a major advantage, offering easy access to the Interstate, making it a highly convenient stop for travelers on long journeys. Guests frequently appreciate its proximity to a wide array of restaurants, many within walking distance or a short drive, providing ample dining choices for various preferences. The hotel also offers free parking, which is a welcome convenience for guests traveling by car, eliminating concerns about additional costs or availability. This strategic placement not only facilitates smooth transit but also provides a practical base for those looking to explore the local area, described by some as a small town with historical charm, without venturing too far from essential amenities.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and welcoming demeanor. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins or providing local dining recommendations. Many reviews commend the team for their attentive service and professional approach, contributing significantly to a positive guest experience. While the vast majority of interactions are positive, a few isolated instances of sternness or perceived unhelpfulness were reported, particularly regarding specific requests or rewards program benefits. Overall, the staff's commitment to providing excellent service is a recurring theme, making guests feel valued and well-cared for during their stay.

Additional Information
Guests should be aware of certain policies and recurring issues that may impact their stay. The pet policy, while accommodating, has caused confusion due to discrepancies between advertised and actual fees, with some guests reporting higher charges upon arrival and a lack of a dedicated pet relief area. Several reviews mention significant maintenance issues, including a persistent musty or mildew smell throughout the property, often accompanied by the presence of dehumidifiers in hallways and rooms, suggesting underlying water problems. There are also reports of room type discrepancies, where booked suites or bed configurations did not match the assigned room, and issues with key cards malfunctioning. Housekeeping is often by request, which some guests found inconvenient if not communicated clearly.