Holiday Inn Express Dandridge By Ihg

The hotel is widely recognized for its exceptional staff, who consistently go above and beyond to assist guests, making their stays memorable. Its convenient location right off the interstate makes it an ideal choice for travelers passing through and business travelers seeking a quick and accessible stopover. While many guests praise the hotel's overall cleanliness and comfortable accommodations, some report significant issues with room condition and maintenance. Families particularly appreciate the staff's accommodating nature, including special touches like setting up birthday surprises. To ensure a smooth experience, guests are advised to thoroughly inspect their assigned room upon arrival and carefully verify all charges and reservation details.

Facilities & Amenities
The hotel offers a range of amenities, though some aspects receive mixed feedback. The elevator system is a point of concern for several guests, with reports of it being noisy, having visible wear, or occasionally being out of service for maintenance. Parking availability can also be an issue, especially when the hotel is busy, with some guests noting the lot can become full and challenging to navigate. The pet-friendly policy is appreciated by those traveling with dogs, though some find the associated fee to be on the higher side. While most rooms include televisions, a few guests experienced issues with their functionality.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests commend the hotel for its very clean rooms, fresh linens, and overall tidiness, highlighting the efforts of the cleaning staff. The comfortable beds and pillows are frequently praised, contributing to a restful night's sleep. However, a significant number of reviews describe rooms as having a dated appearance, with issues like stained carpets, cracked tiles, broken fixtures, and unpleasant odors, including a persistent musty smell. Concerns about pests, such as bed bugs, spiders, and ants, were also raised by a few guests. While some rooms are described as spacious, noise levels from hallways, other guests, or even the air conditioning units can occasionally disrupt the quiet atmosphere. The bathrooms generally receive positive comments for their hot water and good pressure, though some report issues with cleanliness or broken elements. Housekeeping service is sometimes inconsistent, with some guests noting a lack of daily cleaning unless specifically requested.

Dining & Food Quality
The complimentary breakfast is a prominent feature, with many guests appreciating the convenience and variety of options available. The breakfast area is generally described as clean and well-stocked. Guests often highlight the availability of hot items like eggs, sausage, and biscuits, though the food quality of these items receives mixed reviews, with some finding them bland or cold. The pancake machine is a popular addition, especially for families, though it is occasionally reported to be out of order. Coffee is consistently available early in the morning, which is a plus for early risers, but its quality can vary, with some finding it overcooked or stale. Healthier options like fresh fruit and low-fat yogurt are desired by some guests.

Location & Accessibility
The hotel's convenient location is a major advantage for many travelers. It offers easy interstate access, making it a practical stopover point for long journeys. Guests appreciate being able to quickly get on and off the highway without significant detours. The hotel is also noted for its proximity to various local attractions, including Dollywood and the Smoky Mountains, making it a suitable base for exploring the region. Despite being close to major routes, many guests find the hotel to be quiet and removed enough from traffic noise to ensure a peaceful stay.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a signature feature. Guests frequently praise their friendliness, helpfulness, and attentive service. The check-in process is often described as quick and efficient, even during late arrivals. Staff members are noted for going above and beyond, assisting with luggage, accommodating room requests, and even providing special touches like birthday surprises for guests. While the majority of interactions are positive, some guests report negative experiences with management or specific night shift personnel, citing unhelpful or unprofessional attitudes when addressing concerns.

Additional Information
Several guests reported significant billing discrepancies, including being charged incorrectly or having issues with reservations not being honored as booked. These reservation issues sometimes led to guests receiving different room types than confirmed or facing unexpected cancellations. There are recurring comments that the property needs updates, with many areas appearing dated or showing signs of wear and tear, such as worn carpets and general aging infrastructure. Some guests also noted a strong air freshener or spraying in the hallways, which could be an issue for those with allergies.