Fairfield Inn & Suites Sevierville Kodak

The hotel's prime location near major interstates and popular attractions like Buc-ee's and Bass Pro Shop makes it a highly convenient stop for travelers. It is particularly well-suited for road trippers seeking a comfortable overnight stay and families exploring the Great Smoky Mountains area, offering easy access to entertainment and dining. Guests consistently highlight the hotel's exceptional cleanliness, the remarkable friendliness of its staff, and the overall comfort of its beds, which contribute significantly to a restful experience. While some aspects of the hotel show their age, the commitment to guest satisfaction shines through. To enhance your stay, guests are advised to confirm room size expectations, as some found rooms to be compact, and to be aware of potential traffic delays when traveling to popular tourist destinations like Dollywood, allowing ample travel time.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays. The indoor pool, though described by many as small, is generally found to be clean and well-maintained, with ample pool towels available. For those looking to stay active, there is a fitness center which, while small, is considered adequate by most, equipped with a few treadmills and stair steppers. However, some guests noted that the water refill station in the fitness center was occasionally empty. A recurring concern for some guests was the on-site laundry facility, which is often deemed insufficient, having only one washer and one dryer, leading to potential delays, especially for families. Rooms are equipped with televisions, some offering Netflix, though a few guests reported issues with them not working properly. Additionally, some guests found a lack of sufficient electrical outlets or reported that some outlets were not functional for charging devices.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing rooms as immaculate, spotless, and very clean, often feeling like new. However, some guests reported significant issues with bathroom cleanliness, citing dirty floors, hair, mold, and even unidentifiable residue, suggesting inconsistent cleaning standards in these areas. The beds receive widespread praise for being comfortable and ensuring a restful night's sleep, though a notable minority found mattresses to be worn out, lumpy, or too soft, impacting their sleep quality. Room size was a frequent point of discussion, with many guests finding rooms to be small or compact, especially when utilizing sofa beds, which could make movement difficult. While the hotel is often described as quiet, some guests experienced noise from thin walls, adjacent rooms, or even from the elevator and stairwell traffic. Other concerns included noisy air conditioning units and issues with shower heads being loose or difficult to operate, as well as a lack of bathroom fans contributing to mold.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for most guests, frequently described as great, delicious, and plentiful, offering a wide variety of options. Many appreciate the hot breakfast bar, noting that items are kept well-replenished and the dining area is clean. The coffee also receives positive mentions for its quality. However, some guests found the breakfast offerings to be repetitive or merely "so-so," consisting of typical American self-service fare, and a few reported that breakfast was not ready on time or that the quality had declined over time. Despite these mixed reviews, the overall sentiment leans positive regarding the breakfast experience. For other dining options, guests appreciate the convenience of several restaurants located within walking distance or a very short drive, including a steakhouse directly across the parking lot, providing easy access to additional meal choices.

Location & Accessibility
The hotel boasts an excellent and convenient location, highly praised for its easy access directly off the interstate. This makes it an ideal stop for travelers on long road trips. Its proximity to major attractions is a significant draw, with guests highlighting its closeness to the large Buc-ee's travel center, Bass Pro Shop, and various other shops and restaurants. While the hotel is situated near the Great Smoky Mountains area, including Pigeon Forge and Gatlinburg, guests should be aware that travel times to these popular tourist destinations, such as Dollywood, can be longer than anticipated due to traffic, often taking 30-45 minutes. Parking is generally ample and convenient, though some guests noted that during peak times or when tour buses are present, finding a spot can be challenging. Overall, the location is a major advantage for exploring the region or for a quick overnight stay.

Staff & Service
The staff at the hotel consistently receives outstanding praise, with guests frequently describing them as friendly, helpful, attentive, and professional. Many reviews highlight their southern hospitality and willingness to go above and beyond to assist guests, creating a welcoming and comfortable atmosphere. The check-in process is generally reported as quick and easy, with staff efficiently handling arrivals, including mobile check-ins. While most interactions are positive, a few guests reported isolated instances of staff appearing annoyed or being less than accommodating, particularly regarding specific requests or policy discussions. Housekeeping is often commended for maintaining clean rooms and for their honesty, with instances of lost items being found and returned. However, some guests experienced issues with room servicing or specific cleaning requests not being fully addressed. Overall, the dedication of the staff to providing quality service is a recurring theme.

Additional Information
Guests should be aware of several important details that enhance or impact their stay. While the hotel is often described as clean and well-maintained, some reviews indicate that the property, or at least certain rooms, may be older or dated and could benefit from renovations, despite some areas appearing freshly painted. The rewards program experience is mixed; while some loyal members appreciate benefits like welcome bags, others expressed dissatisfaction with the perceived value of points or the inability to apply discounts. A few isolated but significant incidents involved water supply issues, where guests experienced unexpected shut-offs without prior notification or adequate alternative provisions, leading to inconvenience. Additionally, the hotel's cancellation policy has been a point of contention for some, who found it rigid even with significant advance notice. The small size of the pool is frequently mentioned, and the on-site laundry facility is noted for having only one washer and dryer, which can be insufficient for guest demand.