Super 8 by Wyndham Sevierville Riverside

This hotel is often chosen for its unique two-room layout, featuring separate sleeping areas divided by a bathroom, which provides a sense of privacy and ample space for guests. This distinctive design, along with balconies overlooking a creek and wildlife, makes it a memorable stay. It is particularly well-suited for families seeking functional accommodations, couples desiring a private retreat, and budget travelers looking for good value. Nature lovers will appreciate the frequent sightings of raccoons and other animals from their rooms. To make the most of your visit, consider requesting a room with a balcony for an enhanced wildlife viewing experience, and be prepared for an older property that may show signs of wear.

Facilities & Amenities
The hotel offers convenient free parking, though some guests have noted it can be a bit tight at times. An elevator provides access to upper floors, described as old but functional. Wi-Fi is available, with most guests finding it reliable, though a few experienced occasional disconnections. A pool is on-site, generally reported as clean and not overly crowded, although it has been noted as small and sometimes closed. Many rooms include a microwave and refrigerator, adding to guest convenience, though some found the refrigerators dirty or only available in one section of the split room. The balconies overlooking the creek are a highly praised feature, offering a relaxing space for guests.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests reported their rooms as clean and comfortable, many others expressed significant concerns. Recurring issues include stained carpets and bedspreads, with some even mentioning burn holes in blankets. The overall impression for many is that rooms are outdated and in need of a deep clean or renovation. A significant number of reviews mention the presence of bugs, including roaches, spiders, and even bed bugs, particularly in bathrooms and around the room. Bed comfort also varies, with some finding beds comfortable while others described them as hard or noted lumpy pillows and beds that were full size rather than the advertised queen. Noise from the road is a frequent complaint, impacting sleep for some.

Dining & Food Quality
The hotel's breakfast offering consistently receives negative feedback from guests. Described as a "grab and go" option, it typically consists of mini muffins, coffee, and juice. Many guests felt this was insufficient and did not meet expectations for a "free breakfast" or "continental breakfast," with some calling it a "joke" or "bait and switch." There are no mentions of other dining facilities, such as a full restaurant or room service, indicating that guests should plan to seek breakfast and other meals elsewhere, as the provided options are minimal.

Location & Accessibility
The hotel's location is generally considered convenient, situated on a main road with easy access to popular attractions. Guests appreciate its proximity to destinations like Pigeon Forge, Gatlinburg, Dollywood, and the convention center. The presence of a traffic light near the entrance aids in easy entry and exit from the property. While some guests found the immediate surrounding area to be less appealing, the hotel is within walking distance of various restaurants and a gas station, adding to its practicality. Free parking is available on-site, which is a significant advantage for travelers with vehicles.

Staff & Service
Feedback regarding the staff and service is quite varied. Many guests reported positive interactions, describing the staff as friendly, helpful, and polite, particularly highlighting smooth check-in and check-out processes. Some specific individuals were praised for their exceptional customer service. However, a notable number of reviews recount negative experiences, with some guests encountering staff members who were perceived as rude, unfriendly, impatient, or unprofessional. Issues included unhelpful responses to room problems and a general lack of welcoming demeanor. Housekeeping service also received mixed comments, with some guests noting a lack of daily towel replenishment or bed making.

Additional Information
The hotel's age is a recurring theme, with many guests noting it is an older property that could benefit from updates and a facelift, though some appreciate its vintage charm. A unique and frequently mentioned aspect is the presence of wildlife, particularly raccoons, which often visit the balconies overlooking the creek, providing an entertaining experience for many guests. However, some guests found these interactions intrusive or noted associated smells. The hotel has a non-smoking policy, but several guests reported their rooms smelled of cigarette smoke, suggesting the policy is not always effectively enforced. Some guests also encountered issues with cash deposits or unexpected fees.