Hampton Inn Nashville-I-24 Hickory Hollow

This hotel serves as a convenient and value-oriented stop for road trippers and travelers seeking an accessible location just off the interstate. Many guests find it a suitable halfway point for longer journeys, appreciating its quiet atmosphere despite proximity to the highway. While the hotel is generally perceived as older, many reviews highlight its comfortable beds and the complimentary breakfast as key features. It caters well to families and individuals looking for a practical overnight stay. To enhance your experience, it is advisable to confirm your room's condition upon arrival and consider parking in the well-lit front areas due to recurring security concerns in other parking zones. Be prepared for a strong, pervasive air freshener scent in the lobby, which some guests find overwhelming.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as being in need of updates. Guests have access to a fitness center, which is described as tiny and equipped with some worn machinery, though a Peloton is mentioned. There is an outdoor pool, which is seasonal, and some guests noted it was not always well-maintained or clean. Free Wi-Fi is available and generally works well, though some guests reported issues with connectivity. The elevators are frequently mentioned as being old, noisy, or out of service, causing delays. While there are ice machines and vending machines, the ice machine on the main floor has been reported as broken for an extended period. A charging station is available in the breakfast area, and a laundry room is on-site.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests describe their rooms as clean and the beds comfortable, ensuring a restful night's sleep. However, a significant number of reviews point to issues such as worn-out carpeting, chipped floor tiles, and water-damaged stucco, indicating a need for renovation. Some bathrooms have reported problems like mold/mildew on ceilings, clogged sink drains, broken toilet handles, and showers with poor water pressure or non-functional fixtures, including a lack of hot water for extended periods. Noise from adjacent rooms, hallways, and the road is a recurring complaint. Additionally, some guests reported a strong, musty, or chemical smell in the rooms, and a few even mentioned the presence of bugs or dirty sheets. TVs are frequently cited as being old, broken, or having poor picture quality.

Dining & Food Quality
The hotel provides a complimentary breakfast that receives varied feedback. Most guests appreciate the variety of options, which typically include hot food items like eggs, potatoes, and bacon, alongside cold selections such as cereal, muffins, bagels, and fruit. However, some guests noted inconsistencies in the quality, with hot food occasionally being served cold, and issues with replenishment, such as a lack of syrup for waffles or items running out during busy times. The coffee and juice are sometimes described as watered down. The breakfast area itself is noted as being small, and some guests observed non-guests entering to take food, which raised concerns about control and hygiene.

Location & Accessibility
The hotel's location is primarily valued for its easy access to the interstate, particularly I-24, making it a convenient stop for travelers. It is situated close to an outlet mall, a gas station, and fast-food options like Wendy's. While it offers proximity to these conveniences, the surrounding area is frequently described as run-down, with some guests expressing discomfort due to the presence of homeless individuals. Parking is available and free, but spaces are often described as narrow, and there are significant concerns about vehicle security, with multiple reports of car break-ins in the parking lot, especially in the side and back areas. The hotel is a short drive from downtown, but the immediate vicinity lacks diverse dining or entertainment options.

Staff & Service
The staff receives highly mixed reviews, with many guests praising their friendliness, courtesy, and helpfulness, particularly specific individuals at the front desk who went above and beyond. However, a notable number of guests reported negative experiences, including rude staff, particularly during check-in, and difficulties with communication due to perceived language barriers. The check-in process can be slow, especially when systems are down or only one staff member is present. Issues such as unfulfilled requests for towels, lack of daily room refreshing (unless specifically requested), and unresponsiveness to maintenance problems like broken TVs or plumbing issues are also mentioned. Some guests reported being overcharged or having billing disputes that were difficult to resolve with management.

Additional Information
The hotel has a pet-friendly policy, but it includes a non-refundable pet charge of $50, which some guests found excessive. A pervasive and strong air freshener smell is consistently noted in the lobby and sometimes extends to the rooms, which many guests found unpleasant or headache-inducing, suggesting it might be used to mask other odors. The hotel is frequently described as old and in a state of disrepair, with many areas needing significant renovation and maintenance. Guests should be aware that housekeeping does not provide daily room refreshing unless specifically requested, which is not always communicated at check-in. There are significant security concerns related to vehicle break-ins in the parking lot, prompting advice to park in well-lit, visible areas.