DoubleTree by Hilton Bath

The hotel's prime central location is its signature feature, making it an ideal choice for sightseers eager to explore the city's main attractions on foot. Guests consistently highlight the friendly and professional staff, the comfortable beds, and the excellent breakfast as key aspects of their stay. While the hotel generally maintains a good standard of cleanliness, some guests have noted specific maintenance issues within their rooms. The convenient location also makes it suitable for families looking to easily access local points of interest and for business travelers seeking a well-situated base. To enhance your experience, it is advisable to inquire about the status of the lifts upon arrival, as only one is frequently operational, which can lead to wait times. Additionally, if you have a preference for pillow firmness, consider bringing your own, as some guests found the provided pillows to be too soft.

Facilities & Amenities
The hotel offers a pleasant bar and lounge area where guests can relax and socialize, though some found the drink prices to be on the higher side. For those looking to maintain their fitness routine, a 24/7 gym is available, equipped with a good selection of machines and generally found to be quiet. However, a significant and frequently mentioned issue is the hotel's lifts; often, only one is operational, leading to considerable wait times and inconvenience, especially during busy periods. While Wi-Fi is provided, some guests reported inconsistent connectivity, which could be a minor frustration. The hotel also features well-regarded conference and event facilities, which have successfully hosted various gatherings, contributing positively to the overall guest experience for those attending such functions and adding to the hotel's versatility.

Cleanliness & Room Comfort
While most guests commend the overall cleanliness of the rooms, some have reported specific issues such as dust accumulation, particularly under furniture, and instances of mould or grime in the bathroom areas, including shower trays and grout. Room sizes vary considerably, with some guests enjoying spacious accommodations while others found their rooms to be quite small or basic. The beds are generally described as comfortable, though a few guests noted they were either too firm or that the pillows were too flat. Noise can be a concern, with reports of street noise, a persistent AC hum, and sounds from adjacent rooms impacting sleep quality. Additionally, some bathrooms experienced slow drains, had broken fixtures, or lacked essential amenities like water bottles, which detracted from the comfort for some visitors.

Dining & Food Quality
The breakfast consistently receives high praise for its variety and quality, offering a wide selection of both hot and cold options, including a full English breakfast, fresh fruit, and cereals. Many guests highlight the fresh food and the attentive service provided by the breakfast staff, making for a pleasant start to the day. The hotel's restaurant is also noted for its delicious meals and generous portions, with some guests enjoying high-quality dishes, though a few found the menu to be somewhat limited or the prices to be on the higher side. The bar area offers good food options, including popular small plates that have received positive feedback. While room service is available, some guests experienced delays in delivery or found certain menu items to be unavailable, which was a minor inconvenience.

Location & Accessibility
The hotel boasts an excellent central location, which is a major draw for guests, placing them within easy walking distance of iconic attractions such as the Roman Baths and the Abbey, as well as numerous shops, restaurants, and the river. Parking is a significant and frequently discussed aspect of the stay; while convenient options are available directly under or next to the hotel in a multi-storey car park, it is often expensive and not included in the room rate. Guests should be aware that access from the car park to the hotel lobby can be challenging due to the presence of stairs and the absence of a direct lift, making luggage transport difficult for some. The hotel's proximity to the city center also provides easy access to public transportation, including the train station.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and professionalism, with many guests highlighting their willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally described as quick and easy, and staff are often accommodating with requests such as early check-ins or room changes. However, feedback on housekeeping is mixed; while some guests found their rooms to be well-maintained, others reported inconsistencies, including rooms not being serviced daily, unemptied bins, or essential items like towels and toilet paper not being replenished. Despite these occasional lapses, the staff's overall attentiveness and positive attitude significantly contribute to a welcoming and supportive atmosphere for most visitors.

Additional Information
The hotel is notably pet-friendly, providing amenities such as dog bowls and allowing well-behaved pets in designated areas, including the restaurant. A distinctive and highly appreciated feature is the warm cookies offered to guests upon arrival, which consistently receive positive mentions. A recurring concern among guests is the performance of the air conditioning, which is frequently reported as being ineffective, too noisy, or prone to issues, sometimes necessitating the provision of fans or heaters. Furthermore, the persistent problem of only one lift often being operational can lead to significant delays and inconvenience for guests, particularly during peak times. Some guests also noted that while the lobby and corridors appear recently refurbished, certain rooms and bathrooms show signs of being dated or in need of maintenance.