Deloix Aqua Center

This hotel is highly regarded for its extensive pool areas and beautiful tropical gardens, offering a serene escape. Guests consistently praise the spacious and clean rooms, the attentive and friendly staff, and the delicious and varied breakfast options. It is an ideal destination for families due to its abundant children's activities and dedicated pool areas, while also appealing to couples and mature travelers seeking a more relaxed atmosphere away from the city's nightlife. To enhance your stay, be aware that the rooftop pool operates seasonally, and consider bringing your own tea or coffee supplies as in-room facilities are not standard. Some guests recommend requesting a room away from high-traffic areas if sensitive to late-night noise.

Facilities & Amenities
The hotel offers an impressive array of facilities designed to enhance guest enjoyment. The standout feature is the diverse selection of swimming pools, including a stunning rooftop pool (though seasonal), multiple outdoor pools, and a heated indoor pool with jacuzzis, which is particularly popular with families and children due to its slides and dedicated kids' areas. Guests also highly praise the spa, noting its quality and the fact that it is free to use for residents, providing a relaxing retreat. While there is a gym, some guests found its facilities to be less than adequate. The hotel also features a playground for kids and paddle tennis courts, though the latter incurs an extra cost. Some guests noted the outdoor bar area could be improved in terms of ambiance and drink variety.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless and well-maintained, with housekeeping staff ensuring thorough cleaning. The rooms are generally reported as spacious, often featuring a balcony or private veranda, and are considered comfortable. However, feedback on bed comfort is mixed, with some guests finding the beds to be quite firm, while others describe them as very comfortable. A frequently mentioned point is the absence of tea and coffee making facilities in the rooms, which many guests would appreciate. Regarding noise levels, experiences vary; some found their rooms quiet, especially with doors closed, but others reported noisy air conditioning units or disturbances from late-night noise in the corridors. Some minor issues like a low-level toilet pan or wet room bathrooms causing water to spread were also noted.

Dining & Food Quality
The dining experience at the hotel receives mixed but generally positive feedback. The breakfast buffet is widely praised for its excellent variety and plentiful options, catering to diverse tastes with both hot and cold items. Many guests consider it among the best they've experienced in a large hotel, though some noted issues with food temperature or the availability of specific items like tea. The chefs are often highlighted for their willingness to prepare fresh omelettes and crepes to order, which is a significant plus. For dinner, while many found the food quality to be good and the buffet choices varied, some guests expressed concerns about the temperature of the food if arriving later in the service, and a few found the dinner buffet to be of lower quality or limited in variety, particularly for vegan or vegetarian options. The restaurant atmosphere was described by some as chaotic, resembling a "school canteen" due to unsupervised children.

Location & Accessibility
The hotel's location is frequently praised for striking a balance between accessibility and tranquility. It is situated slightly away from the main hustle and bustle of central Benidorm, providing a quieter atmosphere, yet remains conveniently accessible. Guests appreciate the good bus links right outside the hotel, offering cheap travel into central Benidorm and Altea. It is particularly well-located for those visiting the Benidorm Palace, being within a short walking distance. While the beach is about a 25-30 minute walk, many guests find this distance manageable, especially if seeking to avoid the nightlife. For those traveling by car, the hotel offers useful on-site underground parking at a modest cost, with free street parking also available nearby, adding to its accessibility.

Staff & Service
The hotel generally receives high praise for its staff and service. Guests consistently highlight the friendliness and helpfulness of the majority of the team, from reception staff who are described as very welcoming and efficient, to housekeeping who are flexible with room cleans. The pool bar staff are also noted for their friendly demeanor. However, feedback on restaurant staff is mixed; while some found them attentive, others reported a lack of enthusiasm or professionalism. Similarly, some guests found the lifeguards to be less approachable. The check-in process received varied comments, with some experiencing quick service and others reporting longer waits. Overall, the attentive service provided by most staff members significantly contributes to a positive guest experience, making guests feel well-cared for during their stay.

Additional Information
Guests should be aware of a few specific details to manage expectations. A notable point is the hotel's policy requiring swimming caps for the indoor pool, which some guests found unusual. While the hotel advertises a soft play area on its website, guests reported that this amenity was not actually available, which could be disappointing for families expecting it. Feedback on the entertainment is mixed; some found the nightly shows to be a hit, particularly for families, but others felt the adult entertainment was poor quality and primarily Spanish-only, limiting appeal for non-Spanish speakers. Some guests also observed that certain areas, such as the indoor pool area and the lobby, appeared somewhat dated or run down in places, contrasting with the overall positive impression of cleanliness and modernity elsewhere.