Days Inn by Wyndham Hamilton

This hotel serves as a highly convenient stopover location, particularly for travelers embarking on long journeys, and is notably pet-friendly, making it an excellent choice for families and pet owners alike. Its primary appeal lies in its strategic position directly off the motorway services, offering easy access for those needing a quick rest. While many guests appreciate the friendly and helpful staff who consistently receive high praise, the hotel's overall appearance is frequently described as dated and in need of refurbishment. Despite its age, many find the accommodations to be clean and comfortable for a basic stay. To enhance your experience, it is advisable to confirm parking registration upon arrival to avoid potential fines, and consider bringing earplugs due to occasional noise from the service area or other guests.

Facilities & Amenities
The hotel provides essential facilities primarily catering to a quick stopover. Guests benefit from ample parking directly on-site, a significant convenience for those traveling by car. While the hotel itself does not offer dining options, guests have immediate access to external food outlets such as a McDonald's and a Costa Coffee located within the service area, providing convenient choices for meals and drinks. Room amenities typically include a kettle for hot beverages, though some guests have noted a lack of sufficient wall sockets near beds. However, some guests have experienced issues with the Wi-Fi connectivity, finding it unreliable for work or entertainment, and the television channels or functionality may be limited. The hotel lacks a lift, which can be a consideration for guests with heavy luggage or mobility challenges, as rooms may be located on upper floors.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed, with many guests describing the hotel as tired and in significant need of refurbishment. While some reviews commend the clean rooms and comfortable beds with clean linen, a substantial number report issues such as filthy carpets, stained surfaces, and a pervasive unpleasant odor, including a strong smell of urine in some instances. Bathroom conditions are a frequent concern, with reports of mould, peeling paint, leaking taps, and general disrepair. Many guests found the mattresses to be old, lumpy, or too soft, with springs easily felt, impacting sleep quality. Noise is a recurring issue, stemming from other guests, slamming doors, and traffic from the adjacent service station, particularly for rooms facing the car park.

Dining & Food Quality
The hotel does not offer its own dining facilities or breakfast service, which is a point of frequent mention among guests. Instead, visitors are directed to the adjacent service station amenities, primarily a McDonald's and a Costa Coffee. While these establishments provide convenient options for quick meals and beverages, many guests express disappointment with the quality and limited variety of the McDonald's breakfast as their only on-site choice, often wishing for more substantial or diverse options. Some reviews also highlight a confusing or problematic discount scheme offered by the hotel for the McDonald's, where guests pay the hotel for a voucher rather than receiving a direct discount, leading to frustration and a perception of a "scam." Overall, the food options are seen as basic and limited, suitable for a brief stopover but not for a comprehensive dining experience.

Location & Accessibility
The hotel's central location directly within a motorway service area is consistently highlighted as its strongest asset, making it an ideal pit stop for travelers. It offers exceptional accessibility for those on long journeys, with easy access to the main motorway. Guests appreciate the convenience of having ample parking readily available. Beyond the immediate service station, the hotel is also noted for its proximity to local amenities, including a supermarket and a town center within a short distance. Additionally, a large park nearby provides a convenient area for stretching legs or walking pets. While generally easy to find, some guests have noted challenges in accessing the hotel when specific motorway junctions are closed.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight of guests' stays. Reviewers frequently praise their friendliness, helpfulness, and professionalism, often describing them as accommodating and willing to go the extra mile. The check-in process is generally reported as smooth and efficient, with staff providing clear explanations. Guests appreciate the attentive service provided by the reception team, who are often commended for their welcoming demeanor and ability to assist with various inquiries, including local directions. However, some isolated comments mention issues with staff availability at the front desk during certain hours, and a few negative interactions with cleaning staff regarding late check-outs.

Additional Information
The hotel maintains a pet-friendly policy, warmly welcoming animals, though some guests have noted specific rules, such as a limit on the number of dogs per room regardless of size, which can be restrictive for multi-pet owners. A recurring and significant concern for many guests is the parking registration process; despite diligently registering their vehicle details at reception, several individuals have reported unexpectedly receiving parking fines after their stay, indicating a potential issue with the system or a lack of clarity. Furthermore, the hotel's policy regarding early check-in has caused frustration for some, as this option is often unavailable despite being offered on booking confirmations. Guests should also be aware that the reception desk may not be staffed continuously, with limited availability during certain daytime hours, which can impact immediate assistance or inquiries.